Anyone else having issues with Vodafone Broadband?

12
Found 8th Mar
Switched to Vodafone from BT back in August on the 76mb package and was promised a minimum line speed of 55mbps.

At first, everything went swimmingly: was getting consistent speeds in the high 40’s/low 50’s, which I felt was within tolerance.

Since the end of January, however, my speeds have been absolutely diabolical...but only after 5pm. It seems my connection is being throttled between peak hours, to such an extent that I can’t even stream from Netflix or Sky Go, due to speeds of under 2mbps.

Added to this, my latentcy (ping) jumps from around 20ms before 6pm, to over 150ms afterwards, making any sort of online gaming impossible.

I’ve been through to Vodafone several times, and tried to explain these issues, but unfortunately, I seem to have more knowledge than them on the subject, despite being hardly tech-savvy. I’ve been informed the ‘tech 2 team’ (their specialist support department) will be in touch with me on 3 separate occasions...I’m still waiting for them to contact me.

Searching the web tells me I’m not alone in this, and rumour had it that Vodafone have over-sold and cannot meet the demand of their customers, which I find downright despicable.

I’d be interested to know if any other hukd members are suffering at the hands of these imbeciles.
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Here’s my latest Speedtest (8/3/18)
33404167-7MSpd.jpg
I switched from BT to VF 76 in December. Similar issues at first (with major speed loss over WiFi), but swapped the router for a better one and all is fine now. Having said that, if you read the VF Community forum you can see that there are certain local areas where VF are struggling to meet the promised/advertised speeds.
It's not possible they over-sold, they use the same Openreach network as BT so capacity isn't an issue, they might not have enough staff for such a huge rapid expansion with their fibre deals recently, that explains the delay in getting back to you.

It could be a number of things though, it might well be the same phone line but switching providers changes everything else, different settings, different hardware, different hub configuration and much more.

Don't Vodafone offer a speed gurantee ? if they can't provide you with it then ask to be released from the contract and switch providers, some ISP's will buy you out the contract as well.
_-Richie-_8th Mar

It's not possible they over-sold, they use the same Openreach network as …It's not possible they over-sold, they use the same Openreach network as BT so capacity isn't an issue, they might not have enough staff for such a huge rapid expansion with their fibre deals recently, that explains the delay in getting back to you.It could be a number of things though, it might well be the same phone line but switching providers changes everything else, different settings, different hardware, different hub configuration and much more.Don't Vodafone offer a speed gurantee ? if they can't provide you with it then ask to be released from the contract and switch providers, some ISP's will buy you out the contract as well.


The router they supplied me with is absolutely horrendous - drops connection at least 20 times a day (not an exaggeration).

I’ve already made use of BT’s policy on paying cancellation fees. Switch over in a couple of weeks
Try plus net owned by Bt but a lot cheaper
Yes have had the same issues with speeds- floated between 80mbs and 0.50mbs at peak times. And problems with it dropping out multiple times an hour. It’s horrendous.
I'm on the same boat. My speed gets slow during peek hours too.
Amazing what a couple of hours can do
33405642-qV2a1.jpg
Curlyman8350 s ago

Amazing what a couple of hours can do[Image]


It’s literally like this every single night. Absolutely fine except between 6pm-midnight. Ridiculous.
call them, they have a price promise, if they dont meet their minium advertised speed you pay nothing
It’s Vodafone......
I recently signed up to Vodafone and their £24/month 76mbit deal. All was going swimmingly until they sent me my service confirmation letter, in which my bill had been changed to £30/month. I phoned to have this corrected and to have a new letter sent out, and encountered the most condescending ("Now, let me explain to you") and idiotic ("It's in error - it's a known issue" / "It's your own fault for not checking the smallprint" / "It's just a generic letter that we send out to everyone") CS staff I've ever encountered. It's weird - all I wanted was a new letter sent out with a correct amount printed on it. Instead, I saw enough red flags in that phonecall to cancel my subscription. This lead to a further argument with them (I mean, seriously, wtf? Why would you argue with someone who wants to leave? How did they expect to win that?), but I was glad to have encountered their CS before I was stuck with it.

OP, I know this doesn't help you one bit. I just wanted to share my experience with anyone else wondering what Vodafone are like, in the hope that others don't end up with the same quality of CS you and I got out of them.
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