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    Anyone ever had stuff stolen out of their suitcase when taking a flight?

    Just had a brilliant 9 days in Beijing, but on arriving,both me and my son discovered we'd had stuff stolen from our bags (we went on a Russian airline). My spare leather handbag containing my costume jewellry was missing, but the thyroxine which was in the bag was just in the bottom of my suitcase, so maybe it was a thief with a heart! My son thought I was just senile and had forgotten to pack it until he discovered his brand new trainers were missing! The bags weren't out of our sight apart from when we checked them in until baggage collection, so are the airline liable? The stuff wasn't very valuable but it included two of my favourite bracelets which I won't be able to replace, I've got holiday insurance but there's a £100 excess. We booked through lastminute.com but I can't contact them until Tuesday because of the bank holiday. Has anyone had a similar experience and what did they do?

    33 Comments

    Banned

    I had a laptop stolen from a suitcase one time. Baggage handlers eh, don´t you just love them.

    edit. I claimed on travel insurance.

    toshapetriji;2812867

    I had a laptop stolen from a suitcase one time. Baggage handlers eh, … I had a laptop stolen from a suitcase one time. Baggage handlers eh, don´t you just love them.edit. I claimed on travel insurance.



    Why did you have to check it in? Surely you could have taken it on as hand luggage?

    Chrysha, were your suitcases locked?

    a tv show a while back showed a guy who used to steal golf clubs from the conveyor belts and then sell them at his local golf club. He had been doing it that long, he was shocked when he got stopped by the police on his way out of Heathrow one day, with another set of clubs in the back of his car.

    I once had my guitar case tampered with, but they could not get into it (somewhere between Slovenia and Albania).

    Original Poster

    The JFK;2812890

    Chrysha, were your suitcases locked?


    No, they weren't , I've never locked suitcases, I remember being told ages ago that thieves were more likely to target locked bags and some airlines tell you not to lock them because of security. I did notice at the airport that lots of bags were wrapped in clingfilm, so maybe they knew something I didn't. But surely it's the airline's responsibility to look after your bags safely?

    chrysha;2812970

    No, they weren't , I've never locked suitcases, I remember being told … No, they weren't , I've never locked suitcases, I remember being told ages ago that thieves were more likely to target locked bags and some airlines tell you not to lock them because of security. I did notice at the airport that lots of bags were wrapped in clingfilm, so maybe they knew something I didn't. But surely it's the airline's responsibility to look after your bags safely?



    I am quite sure that the baggage staff are imployed by the airport rather than the airline itself. It would be worth phoning the airport and informing them what has happened. If you tell them your flight number ect, they will have a good idea on who was working on your baggage so they can keep a close eye on some workers. It probably won't get your items back but it could stop it from happening again.

    What a coincidence! With about (guessing) 200 flights under my belt, I've only ever experienced this once and it was with ... drum-roll ... Aeroflot on a flight from Japan to London, back in the days when cost was more important than safety record! I can't remember exactly what was missing - it was 17 years ago! - but nothing of serious value (jeans and a couple of presents I think). I didn't bother following it up as it seemed pointless at the time. But I guessed it happened at Moscow where I had an overnight stopover and just never flew with that airline again - and in fact, had such a bad impression of everything I experienced both on the airline, Moscow airport and the hotel, that I have never felt like returning to that particular country since...

    When I got to airport at funchal, I noticed my bag had been unzipped slightly. Nothing was taken as there was nothing of value in there but next time im fitting a padlock.

    Nothing has ever been taken from mine, but the actual suitcase itself went missing, was sent up to Birmingham when my flight was for Heathrow :?

    Got it back 3 days later and the suitcase was actually ripped !! Last time my mum let me borrow one of her suitcases... :-D

    Just remember everyone,

    ALWAYS LOCK YOUR SUITCASE!

    I have heard of alot of suitcase theft before although it never happened to me. I always lock mine and when a luggage does not have lock, I use a small external lock to lock it all up.

    Banned

    chrysha;2812970

    No, they weren't , I've never locked suitcases, I remember being told … No, they weren't , I've never locked suitcases, I remember being told ages ago that thieves were more likely to target locked bags and some airlines tell you not to lock them because of security. I did notice at the airport that lots of bags were wrapped in clingfilm, so maybe they knew something I didn't. But surely it's the airline's responsibility to look after your bags safely?


    Doubt an insurance company would pay out if you didnt lock them. Quite frankly, you must be mad not to lock your suitcases.

    Banned

    thats rubbish i always lock mine, you should get a hard shell plastic one but a code and a lock.

    Hiya Chrysha. I've never had anything taken but then I've never used a russian airline or airport, they do seem to be pretty criminal from what you hear and read. I would try the insurance if I were you. They are probably geared up to recognise likely scenarios like this. Thank goodness they didn't take your thyroxine. I must say I always carry a spare pack, but that only works if you have hand and hold luggage, or remember to put some in your pocket!!
    I'm hoping that you'll be doing a thread on Beijing and your good experiences.:thumbsup:

    Happens a lot on asian airlines.

    Banned

    no lock = top candidate for theft

    Original Poster

    Liddle ol' me;2813060

    What a coincidence! With about (guessing) 200 flights under my belt, … What a coincidence! With about (guessing) 200 flights under my belt, I've only ever experienced this once and it was with ... drum-roll ... Aeroflot on a flight from Japan to London, back in the days when cost was more important than safety record! I can't remember exactly what was missing - it was 17 years ago! - but nothing of serious value (jeans and a couple of presents I think). I didn't bother following it up as it seemed pointless at the time. But I guessed it happened at Moscow where I had an overnight stopover and just never flew with that airline again - and in fact, had such a bad impression of everything I experienced both on the airline, Moscow airport and the hotel, that I have never felt like returning to that particular country since...


    [FONT="Comic Sans MS"][COLOR="Purple"]It was Rossiya airlines, had already decided I'd never fly with them again before I discovered the thefts, really rude staff, the flight was over-booked so they put us on seats reserved for cabin crew - no leg room and the seats had to remain completely upright as they were against the wall and no inflight entertainment - no fun when you're flying for more than 10 hours![/COLOR][/FONT]
    csiman;2813274

    Doubt an insurance company would pay out if you didnt lock them. Quite … Doubt an insurance company would pay out if you didnt lock them. Quite frankly, you must be mad not to lock your suitcases.


    [FONT="Comic Sans MS"][COLOR="Purple"]Thank you for your sympathy![/COLOR][/FONT]

    vinylandtrinkets

    sorry to sound daft here but i thought after 9/11 you couldnt lock your … sorry to sound daft here but i thought after 9/11 you couldnt lock your cases anymore??to the OP i hope you are able to claim with your insurers.

    [FONT="Comic Sans MS"][COLOR="Purple"]That's exactly what I thought[/COLOR][/FONT]

    chesso;2813663

    Hiya Chrysha. I've never had anything taken but then I've never used a … Hiya Chrysha. I've never had anything taken but then I've never used a russian airline or airport, they do seem to be pretty criminal from what you hear and read. I would try the insurance if I were you. They are probably geared up to recognise likely scenarios like this. Thank goodness they didn't take your thyroxine. I must say I always carry a spare pack, but that only works if you have hand and hold luggage, or remember to put some in your pocket!! I'm hoping that you'll be doing a thread on Beijing and your good experiences.:thumbsup:


    [FONT="Comic Sans MS"][COLOR="Purple"]Thanks Chesso, I'd also had some thyroxine in my hand luggage and we did really have a brilliant time - it's just frustrating coming back and having to try to sort this out![/COLOR][/FONT]

    i put cable ties on mine, then you can tell straight away,would never not send through without some kind of security on them. you only cant use locks on usa flights,but that might have changed now not sure.

    Original Poster

    [COLOR="Purple"]Update - apparently no insurance company will pay up if goods were stolen, lost or damaged whilst in the care of the airline. The claim should always be made to the airline - I've just emailed them - will be interesting to see what happens![/COLOR]

    Banned

    chrysha;2819472

    [COLOR="Purple"]Update - apparently no insurance company will pay up if … [COLOR="Purple"]Update - apparently no insurance company will pay up if goods were stolen, lost or damaged whilst in the care of the airline. The claim should always be made to the airline - I've just emailed them - will be interesting to see what happens![/COLOR]



    Good luck with it.

    clairel;2814578

    i put cable ties on mine, then you can tell straight away,would never not … i put cable ties on mine, then you can tell straight away,would never not send through without some kind of security on them. you only cant use locks on usa flights,but that might have changed now not sure.



    we use TSA locks when we fly to America,
    Safe Skies LLC has a special agreement with The United States Transportation Security Administration (TSA) and The United Kingdom's Her Majesty's Revenue and Customs (HMRC). All Safe Skies luggage locks are officially accepted and recognized by TSA and HMRC. This patent pending (worldwide patents pending) technology allows baggage screeners access to travelers' luggage while still giving travelers the option of keeping their luggage locked. Safe Skies locks are easily recognized by their large and distinctive torch logo. The Safe Skies official secured-access system gives airport security personnel in the United States and abroad the ability to unlock, inspect, and re-lock travelers' luggage quickly and easily when necessary. Safe Skies luggage locks will not be clipped. In the rare event that a lock is accidentally clipped or damaged, the Company stands behind its products and offers a lifetime warranty and hassle-free replacement policy for all of its TSA locks

    toshapetriji;2812867

    I had a laptop stolen from a suitcase one time


    Well that's your stupid fault!

    we use TSA locks when we fly to America,


    Yep so do I. I got a couple of Samsonite ones for about $15 in the USA years back.

    Original Poster

    DLM;2819485

    Good luck with it.



    [COLOR="Purple"]Thank you - nothing was valuable, but some of the stuff I won't be able to replace and it's a bit creepy knowing someone can search through your bags![/COLOR]

    Banned

    Even worse than not putting locks on your suitcase is not putting any address details within the case. Its the main reason airlines end up selling lost luggage.

    chrysha;2819472

    [COLOR=Purple]Update - apparently no insurance company will pay up if … [COLOR=Purple]Update - apparently no insurance company will pay up if goods were stolen, lost or damaged whilst in the care of the airline. The claim should always be made to the airline - I've just emailed them - will be interesting to see what happens![/COLOR]


    Also - I don't know if this has been said, apologises.

    It's happend to a family member before and unless you've reported it stolen and / or items missing at the airport you cant claim diddly.

    Original Poster

    csiman;2819606

    Even worse than not putting locks on your suitcase is not putting any … Even worse than not putting locks on your suitcase is not putting any address details within the case. Its the main reason airlines end up selling lost luggage.


    [COLOR="Purple"]Now I do normally do that, but forgot this time because it was a new case - but kind of glad I did - would probably have got back to find I'd been burgled![/COLOR]

    Banned

    t0mm;2819680

    Also - I don't know if this has been said, apologises.It's happend to a … Also - I don't know if this has been said, apologises.It's happend to a family member before and unless you've reported it stolen and / or items missing at the airport you cant claim diddly.


    Yes, this is very true. You need to report the loss within 24 hours of arrival I believe. I lost a suitcase once and the rep wouldnt let the coach go until I had obtained this document from the airline.

    Banned

    Funniest one for me......

    When I went to live in Oz on a working holiday, by the time I was leaving Bangkok, I had far too much luggage. So I bought a new suitcase and sent it full by air freight for collection once I arrived in Sydney.

    When I did, it looked to be in a sorry state and pretty marked up and banged about. There was thick masking tape all around the case.

    It was only when I got to "home", that I removed the tape to reveal the case had been stanley knifed and a new full opening was revealed. Dunno what was taken apart from a pair of trainers and a few shirts. Airport wasnt interested when I called them as I had left the premesis!

    Banned

    chrysha;2812970

    No, they weren't , I've never locked suitcases, I remember being told … No, they weren't , I've never locked suitcases, I remember being told ages ago that thieves were more likely to target locked bags and some airlines tell you not to lock them because of security. I did notice at the airport that lots of bags were wrapped in clingfilm, so maybe they knew something I didn't. But surely it's the airline's responsibility to look after your bags safely?



    chrysha;2819682

    [COLOR=Purple]Now I do normally do that, but forgot this time because it … [COLOR=Purple]Now I do normally do that, but forgot this time because it was a new case - but kind of glad I did - would probably have got back to find I'd been burgled![/COLOR]


    Why burgled? You dont leave your house keys in the suitcase do you? ;-)

    csiman;2819701

    Yes, this is very true. You need to report the loss within 24 hours of … Yes, this is very true. You need to report the loss within 24 hours of arrival I believe. I lost a suitcase once and the rep wouldnt let the coach go until I had obtained this document from the airline.


    We were told that as soon as you leave the airport it's your fault because the family member rang up the insurance as soon as they got home.

    Banned

    t0mm;2819728

    We were told that as soon as you leave the airport it's your fault … We were told that as soon as you leave the airport it's your fault because the family member rang up the insurance as soon as they got home.


    yep, my mistake on the 24 hours. You need to claim at the airport before you leave it from the airline concerned.

    csiman;2819814

    yep, my mistake on the 24 hours. You need to claim at the airport before … yep, my mistake on the 24 hours. You need to claim at the airport before you leave it from the airline concerned.


    It's a smooth get out clause on their part, but its extremely harsh, not many people read their insurance T&C I know I don't.
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