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    Anyone ever had to return anything to play.com for a replacement?

    I bought a camera last week from play.com but when i received it the box was damaged and the camera wouldn't turn on.

    So i contacted play and they arranged for royal mail to collect it and said once they have received it they would send out the replacement, this has been over a week ago now and i'm not sure how long i'm likely to wait.

    Tried phonng them but couldn't get through before.

    Anyone else had to return anything for a replacement and how long did it take?

    5 Comments

    It took about 2 weeks for me to receive a replacement bag when they sent me the wrong one.

    I bought a Jivebox that took about 3 weeks to arrive. This arrived in a box that was not the original and the item was seriously damaged. I spoke with them (phoned them) and returned it to them and the new one took another 3 weeks to arrive.

    just phone them or email them

    Banned

    2 weeks for me

    not bad if you think about it...3+days return...3+days delivery, couple of days to process, reverse pick, process, pick and despatch new item

    Original Poster

    Ok thanks for the replys, looks like i've got ato wait another week or so yet then.
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