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    Anyone ever sent laptop off repair to Carphone Warehouse before?

    Just got mine back. DVD/CD drive not work properly. Anyway, I sent off in the original box yet they just sent me back a cardboard box. Not really happy with that. Is that common for CPW? If I was ever to sell it or send it off again I would need the box, but CPW kept it!

    8 Comments

    why did u send it to carphone warehouse to repair

    why not the manufacturer?

    Original Poster

    micoo;7594549

    why did u send it to carphone warehouse to repair :owhy not the … why did u send it to carphone warehouse to repair :owhy not the manufacturer?



    Because bought it from CPW and they sent it off for repair. Dell make you pay postage. My contract was with CPW

    bargainhunter2009;7594559

    Because bought it from CPW and they sent it off for repair. Dell make you … Because bought it from CPW and they sent it off for repair. Dell make you pay postage. My contract was with CPW



    well then its not their fault is it :roll: its dells

    Original Poster

    micoo;7594604

    well then its not their fault is it :roll: its dells



    CPW repaired it - have the job sheet. They never sent it do Dell

    yes i have had problems with cpw, when i sent my hp laptop off to get fixed, it has never been right since, takes ages to start up and is very slow, and there were screws missing from around the screen, will never buy from them again.

    weird that CPW repaired it as at Currys/PC world, the tech guys arent allowed to fix Dell laptops unless its an extended warranty accidental damage issue AND its out of original 12 month period!

    we actually had a Dell engineer come to store to fix a customers machine

    Original Poster

    slackrat77;7594695

    weird that CPW repaired it as at Currys/PC world, the tech guys arent … weird that CPW repaired it as at Currys/PC world, the tech guys arent allowed to fix Dell laptops unless its an extended warranty accidental damage issue AND its out of original 12 month period!we actually had a Dell engineer come to store to fix a customers machine



    Really? It says on the receipt that CPW repaired it - went off to Wednesbury it says?

    aye our tech guys arent contracted to fix Apple, microsoft or dell products, they must be serviced by their own engineers
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