anyone had any experince with dixons' refund policy?

ordered an SLR camera from dixons online yesterday, they said 'in stock'
today got an email, said "we've cancelled your order" without any explanation
(checked the website, and it still 'in stock')

they also said 'If you have already been charged for this purchase, your account will be refunded shortly'

then I read a lot of reviews about dixons refund woes, but those are old reviews
im worried about my refund now, because im a student, and have spent most of my saving for this long dreamed SLR camera

any advice are would be very appreciated
zaza

9 Comments

Has the money actually been taken from your account?

Original Poster

yes...i used my debit card :-(

Have you tried contacting Dixons over it, asking why the order was cancelled seeing its showing as in stock, if they have debited your money then they have made a contract of sale.

Dixons are usually good as gold, you will need to wait 3 days for the refund to show.

Original Poster

just rang them, they said because of possible 'fraud' or 'scam', they couldn't get my money because the bank didn't authorized the transaction

when i did my transaction yesterday, the procedures were all OK, got authorization...then the money was taken from my account...and now neither dixons or natwest are holding my money

they said i have to call the bank now...what a bad day

never use a debit card on the net...

Banned

zazaland;8899694

just rang them, they said because of possible 'fraud' or 'scam', they … just rang them, they said because of possible 'fraud' or 'scam', they couldn't get my money because the bank didn't authorized the transactionwhen i did my transaction yesterday, the procedures were all OK, got authorization...then the money was taken from my account...and now neither dixons or natwest are holding my moneythey said i have to call the bank now...what a bad day





this happens, they didnt take any money, the bank often sees a transaction as unusual to your spending pattern and holds the card, happens to me often!

you are pretty well protected via buying online using your card esp with a big uk company, so dont worry about it, you wont lose any money

Original Poster

maddogb;8899921

never use a debit card on the net...



sir...yes sir! but i only have debit card as a method of payment :thinking:

Original Poster

jubbyme;8900260

this happens, they didnt take any money, the bank often sees a … this happens, they didnt take any money, the bank often sees a transaction as unusual to your spending pattern and holds the card, happens to me often!you are pretty well protected via buying online using your card esp with a big uk company, so dont worry about it, you wont lose any money



that's what the bank said when i rang them...
i got the authorization code from the bank, so the money is now on the way to dixons, cheers
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