Anyone has experience with backorders?

Found 7th Feb 2017
About 30 days ago I was hunting for a bike part and was by far the cheapest. Site said the part would be in around January and was available for backorder.

Sounded good, so put in a backorder for it. I've asked them about it today and they say they have no date for it, but are expecting it in.

What's the deal with them, do they ever just not get stuff in that they say is on backorder? Something about the site makes me unsure of their reliability..
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Do they not have an out of stock notification option on their website? Go to the item you're after and check if there's a button for this option. 30 days does seem like a long time to get new stock in though.
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