Anyone having PC World Quidco tracking problems

Yes I know theres a Quidco thread but thought id ask here and later it get transferred into the main one;

Ordered a PC about 6 weeks ago and it never tracked though when I went to raise a Quidco ticket it showed me entering website a few minutes before purchase.

Anyway that PC was faulty so I returned it and used Quidco again to buy a replacement and again it didnt track and its been 2 weeks now.

So why is there a problem?

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