Anyone having problems with a jdsports order

Anyone else having trouble with jdsports orders ......ordered on Monday had confirmation email taken my money but nothing since ....it's a xmas present ......ive looked online and they seem to have a lot of unhappy customers and apparently people can't get through on the ohones .........is this of sign of something going to happen to jd or just bad customer service ........should be 3-5 days service but not had a dispatched email as yet