Anyone having problems with O2 wireless box?

30 replies
Found 14th Apr 2008
Have recently signed up with o2 broadband, the broadband is working fine as is the ethernet connection to the pc. But the wireless doesn't work. Have spent about 4 hours on the phone to support who keep telling me to change settings on my laptop which I do but it still doesn't work. I can't see how it can be a problem with my laptop as I can see 2 other networks (nextdoor each way). My phone can also see those networks but not mine.

We've been through 2 routers so far and they both don't work. The first one I could see a signal from about 50cm but my phone could not connect to it. They say they've done everything they can from their end (re-programmed router, changed channels etc).

Have had a wireless network using my old router for years with no problems. Laptop connected to it no problems either. They told me I would be able to use my old router but it appears that I can't seeing as their service does not require a username/password and my old router requires one to be entered.

Can't think what the problem can be, have tried moving the router around the house but it still won't work. It should be fine where it is as it's exactly where the old one was.

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30 Comments

i thought their service used your login name to view your bill as username and password and they send out you a welcome letter with all your settings on in case you want to use your own router. I've had no problems with my router so can't suggest much else.

Original Poster

umanga;1889321

i thought their service used your login name to view your bill as … i thought their service used your login name to view your bill as username and password and they send out you a welcome letter with all your settings on in case you want to use your own router. I've had no problems with my router so can't suggest much else.



Can't see any settings in the o2 box for username/password. I've asked several different people at the tech centre and they all insist that there isn't a username/password as it goes over their own equipment at the exchange.

I got my 02 wireless box last week (getting connected on thurs, after escaping redten) I had a play about with it to familiarise myself with the layout of menu's and I couldnt see a section for username and password either so am assuming that it doesnt need one for an 02 broadband connection and that you only need these for a third party adsl router.

Easy benji, you gone with 02 too then? Looks like 02 are getting a few of us from RT moving over! (didnt notice you was the op!)

Original Poster

harlzter;1889384

I got my 02 wireless box last week (getting connected on thurs, after … I got my 02 wireless box last week (getting connected on thurs, after escaping redten) I had a play about with it to familiarise myself with the layout of menu's and I couldnt see a section for username and password either so am assuming that it doesnt need one for an 02 broadband connection and that you only need these for a third party adsl router.Easy benji, you gone with 02 too then? Looks like 02 are getting a few of us from RT moving over! (didnt notice you was the op!)



Yeah it's me!!!

O2 have a good deal, tried to go with Virgin first but the manager refused by saying that he'd make no profit out of me so wouldn't swap me over!!

O2 have been great with customer service (apart from telling me to keep changing settings on my laptop when it's clearly their wireless box that's at fault). I guess they'll be getting a few more customers soon?

i meant if you was to use your own router. username etc will be on welcome letter they sent to you, includes username, password, dns settings etc and a note of ip address if you ordered static ip.

try setting the security manually on your adapter and on the router , don't leave it on auto

Original Poster

umanga;1889422

i meant if you was to use your own router. username etc will be on … i meant if you was to use your own router. username etc will be on welcome letter they sent to you, includes username, password, dns settings etc and a note of ip address if you ordered static ip.



Will take another look but pretty sure that there's no username, didn't see one before and everyone I ask at the tech centre says there isn't one. And there isn't one I can see in the settings for their wireless box.

Original Poster

maddogb;1889443

try setting the security manually on your adapter and on the router , … try setting the security manually on your adapter and on the router , don't leave it on auto



How do you mean?

When I click refresh network list on my wireless laptop I can only see 2 connections from next door. Surely regardless of any security settings I'd at least be able to see mine if it existed?

Have you tried running the set-up cd? Im sure it said that for each computer you wish to connect that you need to do this whilst connected via ethernet to the box - seems laborious but who knows? Ive got all this to come later in week, did they connect you on the date they said? Just wondering as it says they will take the first payment 4 days before connection, and they havent took ours yet even though its due thursday?

Benjimoron;1889448

Will take another look but pretty sure that there's no username, didn't … Will take another look but pretty sure that there's no username, didn't see one before and everyone I ask at the tech centre says there isn't one. And there isn't one I can see in the settings for their wireless box.



If they are using the same auth method as BeThere, there is no username/password (even on other routers). Changing the router may require you to leave it sitting there for a few hours to get it connected, or to spoof the MAC address of the 02 box.

Benjimoron;1889459

How do you mean?When I click refresh network list on my wireless laptop I … How do you mean?When I click refresh network list on my wireless laptop I can only see 2 connections from next door. Surely regardless of any security settings I'd at least be able to see mine if it existed?



not familiar with this model but some/many routers have a setting "do not broadcast ssid". if that was set to no, then no you wouldn't see it. if this is case u will need to set it up with cable first.

unlikely with 2 sent but, some routers use mini-pci cards for wifi, a bang in transit can unseat these but to check you would probably need a t5 torx key (not common but available from maplins.

Original Poster

harlzter;1889475

Have you tried running the set-up cd? Im sure it said that for each … Have you tried running the set-up cd? Im sure it said that for each computer you wish to connect that you need to do this whilst connected via ethernet to the box - seems laborious but who knows? Ive got all this to come later in week, did they connect you on the date they said? Just wondering as it says they will take the first payment 4 days before connection, and they havent took ours yet even though its due thursday?



The taking payment thing is an old system, don't worry about it. They'll take via direct debit in a couple of weeks. The light never goes on. Connected on the day they said and got about a billion texts to keep me updated to the second when it was happening!

Can't put the cd in at the moment as the cd drive is broken. The people at the tech centre say you don't need it anyway. The router comes ready set up and I've logged in and can see the wireless network but can't see it from my laptop or phone. Never had a problem with them before and they see other networks so can't see why they can't see this one.

Original Poster

This isn't some sort of problem with 802.11b/g is it? The router says it's on b/g and my laptop and phone are probably b rather than g so it shouldn't be a problem.

Original Poster

MoneySavingG;1889500

If they are using the same auth method as BeThere, there is no … If they are using the same auth method as BeThere, there is no username/password (even on other routers). Changing the router may require you to leave it sitting there for a few hours to get it connected, or to spoof the MAC address of the 02 box.



It's connected to the internet fine, just my phone and laptop can't see it.

Have found under devices on the router an unknown device (could be my phone) and my laptop (although I plugged it in via the cable so it could be remembering that).

Just can't understand why both my laptop and phone can't see it. Especially when they can see other networks!

Original Poster

Ok, it appears to be there now. Just been changing a few settings so an going to try to put them back to see if that made the difference.

i had a very similar problem when i installed ubuntu on my machine. it could not see the high channel networks but could see the other wireless networks in the area. all i had to do was change the channel number to a lower one.


edit just read op properly it appears they have tried this

Benjimoron;1889509

Connected on the day they said and got about a billion texts to keep me … Connected on the day they said and got about a billion texts to keep me updated to the second when it was happening!


Yes from what contact with their customer service Ive had they seem really good, and the update texts are excellent! You can ring them on their freephone number and get straight through too which is excellent and gives you confidence in them, more than can be said for our previous supplier hey!

Original Poster

ok, it's connected and I can access the router wirelessly now. BUT I can't get on the net!!! (wirelessly)

Original Poster

harlzter;1889615

Yes from what contact with their customer service Ive had they seem … Yes from what contact with their customer service Ive had they seem really good, and the update texts are excellent! You can ring them on their freephone number and get straight through too which is excellent and gives you confidence in them, more than can be said for our previous supplier hey!



I couldn't possibly comment mate!

? but u are on the net posting this?
u know u cant have 2 routers/modems connected ot same dsl line?

Original Poster

Well, it works now and I can get on the internet through it too. Don't ask me why it works now as I've set all the settings back as they used to be.

Thanks for all your help.

Original Poster

maddogb;1889653

? but u are on the net posting this?u know u cant have 2 routers/modems … ? but u are on the net posting this?u know u cant have 2 routers/modems connected ot same dsl line?



I updated my post to say wirelessly!

I know I can't have 2 routers at the same time. The other is packed away somewhere.

from my experience, there are two possible cause :

1. the APIPA.. autoconfiguration IP addres functionality.

Sometimes you Operating system assigns your computer an IP address of your router and cause IP conflict. It then tries to use automatic config somewhere in the net..
Check the netwoek properties... see if they have online IP config set to an IP address of 164.somthin.xxx.xxx

in XP you can disable APIPA, google it

not in Vista
Vista tend to assign IP address quickly so he case is more common here.
if this happen, set your computer to a static IP address. Or make the dynamic IP address setting in your router to be beyond your router IP address

2. the Winsock in your system is corrupted.
im sorry i forgot how i fixed this problem. you can try google it

nuabdi;1889910

from my experience, there are two possible cause : 1. the APIPA.. … from my experience, there are two possible cause : 1. the APIPA.. autoconfiguration IP addres functionality. Sometimes you Operating system assigns your computer an IP address of your router!.. check the netwoek properties... see if they have online IP config set to an IP address of 164.somthin.xxx.xxx in XP you can disable APIPA, google itnot in VistaVista tend to assign IP address quickly. ig this happen, set your computer to a static IP address. Or make the dynamic IP address setting in yourrouter to be beyond your router IP address2. the Winsock in your system is corrupte.im sorry i forgot how i fixed this problem. you can try google it



IP auto configuration is based on DHCP (in english) and as the mans says it sorted

maddogb;1889958

IP auto configuration is based on DHCP (in english) and as the mans says … IP auto configuration is based on DHCP (in english) and as the mans says it sorted



ok.. apologies i didnt read all the replies...
perhaps the winsock then... the syptom is exactly the same

but then again i can be wrong

Original Poster

ok guys, have worked out what it was.

I have a Technika AV Sender for the tv. It appears that with this on channel 3 (not itv!) my wireless disappears! I forgot that I turned it off earlier. Now this has never been a problem before and I don't understand why it stops the wireless working no matter what channel the router is on (they tried over 10 channels).

Use your own router - it took me ages to find out the setting s & get it working, but now fine with a Linksys wireless router

Use these settings:


Encapsulation - RFC 1483 Bridged

Multiplexing - LLC

QoS Type - UBR

Virtual Circuit - VPI = 0, VCI = 101

DSL - ADSL2+ (might need to update your firmware to select this option)

IP - Obtain automatically

Host - O2 Broadband

Domain - (leave blank)

MTU - Auto

Size - 1500

Local IP - 192.168.1.1

Subnet - 255.255.255.0

DHCP - enable


No username or passwords are required - this is ALL done at the exchange

Original Poster

Mine won't let me leave the username blank.

o2 told me not to use that bridged option but they didn't seem to sure!

Choose bridged & the Username option will disappear - I'm using the above settings now & it works fine

i've just gone with o2 as well. It's like a mass exodus! o2 is some sort of digital Moses...
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