Anyone knows if I can return an Apple watch to Very if the plastic wrapping has been opened?

18
Found 5th Oct 2017
Buying this as a surprise gift and not sure if they'll want to keep it or return it for the smaller size later. Wondering if Very would charge a fee because the outer plastic wrapping has been opened.

Tried asking them but they don't seem to know, which makes me suspect.
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You have certain rights if you buy online that you don't have if you buy in store. I believe a full refund is one of them within 14 days.
cossy34 h, 11 m ago

You have certain rights if you buy online that you don't have if you buy …You have certain rights if you buy online that you don't have if you buy in store. I believe a full refund is one of them within 14 days.


Only if its returned in the same condition it was purchased, since it is no longer sealed its no longer in the same condition, it will be down to very if they decide to accept an opened item for a full refund
johnwillowlfc1 h, 6 m ago

Only if its returned in the same condition it was purchased, since it is …Only if its returned in the same condition it was purchased, since it is no longer sealed its no longer in the same condition, it will be down to very if they decide to accept an opened item for a full refund


you are allowed to open and 'inspect' (but not use) the item and still get a full refund
adamspencer9510 h, 4 m ago

you are allowed to open and 'inspect' (but not use) the item and still get …you are allowed to open and 'inspect' (but not use) the item and still get a full refund


You are allowed to inspect the item "as much as if you were in the store". You would not be entitled to open the cellophane wrap in a store.

OP you are still entitled to return the item but Very can make a deduction from the refund to represent the extent of loss you have caused the item.
windym3 h, 34 m ago

You are allowed to inspect the item "as much as if you were in the store". …You are allowed to inspect the item "as much as if you were in the store". You would not be entitled to open the cellophane wrap in a store.OP you are still entitled to return the item but Very can make a deduction from the refund to represent the extent of loss you have caused the item.


you are allowed to handle to the extent as to determine whether the goods are as expected. how would you do that without opening the box? what if the item was in pieces inside the box?

you are allowed to open the package but not use the item.

edit - also within a store there would be a display item or something available. opening the box puts you in the same position.

edit 2 - Resolver link
Edited by: "adamspencer95" 6th Oct 2017
adamspencer951 h, 5 m ago

you are allowed to handle to the extent as to determine whether the goods …you are allowed to handle to the extent as to determine whether the goods are as expected. how would you do that without opening the box? what if the item was in pieces inside the box?you are allowed to open the package but not use the item.edit - also within a store there would be a display item or something available. opening the box puts you in the same position.edit 2 - Resolver link


I think this is the link you need legislation.gov.uk/uks…ade the actual regulation and not someone's take on it. Specifically:

(9)If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

(12)For the purposes of paragraph (9) handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.

As I said above, you would not be allowed to unwrap the cellophane in the shop to examine the goods. The fact a shop may have another on display is incidental and is not a part of the contract.
windym15 m ago

I think this is the link you need …I think this is the link you need http://www.legislation.gov.uk/uksi/2013/3134/made the actual regulation and not someone's take on it. Specifically:(9)If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price. (12)For the purposes of paragraph (9) handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop. As I said above, you would not be allowed to unwrap the cellophane in the shop to examine the goods. The fact a shop may have another on display is incidental and is not a part of the contract.


oh, so resolver, a website where law specialists give advice isn't a reliable enough source is it not?

how can you establish the nature, characteristics and functioning of the goods by looking at a sealed box, especially considering the minimalist style of some packaging which barely gives any information.

you can open and inspect goods, but not use them.

is a case study good enough for you

BBC Watchdog

quote:

"And Julia’s right to be disappointed because she should have got the money back. As this was an online purchase, she was protected by the Distance Selling Regulations which gives customers the right to a full refund if they cancel an order within seven working days of receiving it.

According to the guidance drawn up by the Office of Fair Trading on how to interpret those regulations – that right remains, even if they open the box and remove the packaging."

and yes, i am aware the DSE were superceded by the CCR but the point is still valid.
Edited by: "adamspencer95" 6th Oct 2017
Very will know, give them a phone.
Thanks guys, nice to see a bit of back and forth on the issue. I spoke to Very since this thread and their rep has said yes it's okay to return.

However, I actually think the rep doesn't genuinely know and remain unconvinced. Really drove the point home, rephrasing a number of times, but the rep seemed certain and was happy to arrange a return there and then if I wanted it. I had a copy of the conversation emailed to me.

I'd have expected this to be a major issue considering how many products are wrapped this way these days, yet there isn't any clear info on it.

Thankfully I won't have to test it, as they're keeping the purchase (thought maybe they may have wanted to exchange for a smaller sized version).
adamspencer958 h, 54 m ago

oh, so resolver, a website where law specialists give advice isn't a …oh, so resolver, a website where law specialists give advice isn't a reliable enough source is it not?how can you establish the nature, characteristics and functioning of the goods by looking at a sealed box, especially considering the minimalist style of some packaging which barely gives any information.you can open and inspect goods, but not use them. is a case study good enough for youBBC Watchdogquote:"And Julia’s right to be disappointed because she should have got the money back. As this was an online purchase, she was protected by the Distance Selling Regulations which gives customers the right to a full refund if they cancel an order within seven working days of receiving it.According to the guidance drawn up by the Office of Fair Trading on how to interpret those regulations – that right remains, even if they open the box and remove the packaging."and yes, i am aware the DSE were superceded by the CCR but the point is still valid.


I was just pointing you in the direction of the legislation, you couldn't seem to find it and unlike you I don't take random websites as gospel - you might do and that's your call.

For your future info, you might want to check who Resolver are.

Resolver in association with MoneySavingExpert.comResolver is working with MoneySavingExpert.com, the UK's biggest consumer advice website, bringing together their awesome campaigning power with Resolver's focus on helping consumers raise and resolve issues.

I think you might want to check before you quote in future. Good luck to the OP, Verry are not the best customer focused firm.
windym1 h, 43 m ago

I was just pointing you in the direction of the legislation, you couldn't …I was just pointing you in the direction of the legislation, you couldn't seem to find it and unlike you I don't take random websites as gospel - you might do and that's your call.For your future info, you might want to check who Resolver are.Resolver in association with MoneySavingExpert.comResolver is working with MoneySavingExpert.com, the UK's biggest consumer advice website, bringing together their awesome campaigning power with Resolver's focus on helping consumers raise and resolve issues.I think you might want to check before you quote in future. Good luck to the OP, Verry are not the best customer focused firm.


it doesnt matter - the OP's rights are enshrined in law so i see no issue in returning the item. if you dont want to accept that, then that is your problem.
adamspencer958 h, 10 m ago

it doesnt matter - the OP's rights are enshrined in law so i see no issue …it doesnt matter - the OP's rights are enshrined in law so i see no issue in returning the item. if you dont want to accept that, then that is your problem.


You seem to want to read and believe you are the only one giving the correct advice. I have not said the OP cannot return. See my first response on here.

As you seem determined to have the last word and everyone is wrong except you, I will leave you in your own little world.
Edited by: "windym" 7th Oct 2017
So it looks like the Apple watch will be getting returned after all, not due to size, but colour. They want the grey one.

Situation is now this, the watch box has been opened, and the watch itself inside has had the plastic wrap peeled off and the watch tried on. That peel can be put back on, but for resale I'd imagine they'd want it done better than I could.

Waiting to speak to customer service now to start the returns process.

Will update to see how it goes along the way. Personally I think they'll say yes return no bother, but when they receive it and process it they'll try to charge a restock fee. If it was Curry's or Apple themselves I'd imagine they'd just take the return without any hassle.
Update 1: spoke to Very who said I won't be charged for returning the watch after the box has been opened. They're starting a returns for it.
Edited by: "Vanderlust" 7th Oct 2017
windym1 h, 5 m ago

You seem to want to read and believe you are the only one giving the …You seem to want to read and believe you are the only one giving the correct advice. I have not said the OP cannot return. See my first response on here.As you seem determined to have the last word and everyone is wrong except you, I will leave you in your own little world.


you said the OP might not/wont get a full refund because the cellophane has been opened.

this is incorrect.
Vanderlust36 m ago

Update 1: spoke to Very who said I won't be charged for returning the …Update 1: spoke to Very who said I won't be charged for returning the watch after the box has been opened. They're starting a returns for it.


glad you got the result you wanted without any fuss
adamspencer9552 m ago

glad you got the result you wanted without any fuss



Hah, not done yet. Will see what happens once the receive it!

Will update then
Update: third day after sending it back (via 48 hour service) I had a look at the Very account. Full credit had gone back into the account for the watch. Didn't get any emails or notifications about the return!

Quite interesting, I do a lot of online shopping, and have returned a lot of stuff, but never anything like this. I usually know what I'm buying with tech and that's that until it gets eBayed years later
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