Anyone returned a mattress on 100 day trial to Simba?

Found 5th Jun

Has anyone got any expereince of returning a mattress to Simba under the 100 day trial?

They took my money lightning fast and delivered a week early.

However now returning they are slow and it all seems very suspect how ordering was super super fast but returning is the opposite.

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11 Comments

5th Jun

I’ve offended wondered this.

5th Jun

I’ve returned one , took a few days to arrange but no issues and full refund

5th Jun

jouster7 m ago
I’ve offended wondered this.

Well I am going through it so will let you know.

But so far not good at all waiting on "an external" courier service to call me at their convenience appranrtly now the 48 hours I was told has elapsed.

5th Jun

emnick

What was the process did you have to wait for the couriers to call you?
If so how long did they take?

5th Jun

Rang Simba then courier rung about 3 days later , then came to pick up 2 days later

5th Jun

Refund took a couple of weeks

5th Jun

3 Days that's ok (however I am over 3 days) just would like to be told how long not "within 48 hours" as it clearly is not.

Edited by: "bowerman" 5th Jun

6th Jun

uk.trustpilot.com/rev…e=2

The reviews on page 2 are very interesting, the ones on page one seem manufactured

11th Jun

Refund took over 4 weeks for me...not impressed with their customer service either

11th Jun

4 weeks how come??

11th Jun

no idea...probably stuck in backlog or miscomms, it's a long time to wait for £700+ to be returned!

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