Anyone sell on Amazon?

Just wondering if anyone has sold or sells stuff on Amazon I sold a now TV box that was brand new and sealed and came with 3 month sky pass now after 6 weeks the buyer wants a refund because "it doesn't work" funny that Christmas is over and she wants a refund can I refuse or will amazon force me to refund?

10 Comments

Should you need to be forced to refund.
If I had bought from you and it packed up after just 6 weeks I would be well p..... off and would expect a refund.
You are just assuuing buyer is trying it on.

Yes, unfortunately. Even although we both know fine well you'll get it back without the sky pass.

Personally i'd get in touch with Amazon asking for advise due to the 'potential' that the sky pass may have been used and what course of action you should take i.e. give a partial refund.

I would also state to the buyer that you are happy for them to send the item back but to allow some time to have the item tested and see if you can get the problem fixed and then would they be willing to have it back, if not then obviously the refund will be processed.

They are clearly trying it on. Would ask them to return the item including pass before you refund them.

Original Poster

mclovin9091

Yes, unfortunately. Even although we both know fine well you'll get it … Yes, unfortunately. Even although we both know fine well you'll get it back without the sky pass. Personally i'd get in touch with Amazon asking for advise due to the 'potential' that the sky pass may have been used and what course of action you should take i.e. give a partial refund.I would also state to the buyer that you are happy for them to send the item back but to allow some time to have the item tested and see if you can get the problem fixed and then would they be willing to have it back, if not then obviously the refund will be processed.


my thoughts exactly she has now stated it does not power on at all since she got it my question is why its took 5 weeks to ask for a refund

They are not entitled to a refund. Amazon wont make you refund them.
Repair or replace is at your prerogative. (or refund)

as per amazons own help pages for buyers.:

What do my consumer rights entitle me to?

If the goods are faulty you are entitled to claim a repair or replacement of the goods from the retailer.
Alternatively, if you have not used the goods, and they were faulty when delivered, you may be entitled to a full refund.

Edited by: "beavisrules" 9th Jan 2015

Close your account and then open a new one.

Matty1255

Close your account and then open a new one.



Yeah because that'll work.

scottydoobuy

my thoughts exactly she has now stated it does not power on at all since … my thoughts exactly she has now stated it does not power on at all since she got it my question is why its took 5 weeks to ask for a refund



Just make sure they return it and you check it over, as should (when) you find it working, there is no need to refund and they need to arrange postage to have their item back. Someone will come along and say "no you the seller needs to pay for postage back to them"

Well i had this problem with a watch that arrived not working. I said to the buyer that it must be a dead battery as i wouldn't have sold it knowingly not working and would they take it to the jewellers and have the battery changed. I would then refund them the cost of the battery. They point blank refused and demanded that i refund them. I paid for return delivery as you need to, changed the battery, the watch worked, informed Amazon that this was the case and asked how to proceed. They came back and stated "send the buyer a message informing them that the item has been repaired and that the item was ready for collection/postage at their expense." Because they had been unreasonable when demanding a refund rather than taking a normal course of action. I got a few politely worded messages from them, which i passed to Amazon and they said not to have any further dealings with them except once they have arranged collection of the item.

obviously yours is a different case due to the 'free' pass that cannot really be reimbursed for as Imagine you were the buyer and the item genuinely didn't work after a couple of months, you would not be expecting to receive a partial refund due to using something that came free with the box.

Ellie Phant

Should you need to be forced to refund.If I had bought from you and it … Should you need to be forced to refund.If I had bought from you and it packed up after just 6 weeks I would be well p..... off and would expect a refund.You are just assuuing buyer is trying it on.



While i agree that this could be correct however if it was me i would be asking for a replacement and not a refund. If the seller doesn't have any in stock they could arrange purchase from somewhere else to fulfil the requirement.

The problem (for sellers) with Amazon is their A-Z guarantee is massively open to abuse, basically you can use something for 90 days and then request the return for a couple of reasons. Plenty of people do this and (touch wood) I have only had a couple of people do this to me.

aren't some items potentially exempt from statutory refunds? e.g. i can't take cheese and boxers back to Asda a month after buying them, the cheese unopened but has been left next to the over all month and the boxers worn all day every day to test their longevity.
I would've thought stuff like a redeemable code would be exempt too in certain circumstances. not sure how the pass comes (scratch off voucher?) but if it's clearly been modified by end user (i.e. scratched off) then they can only reasonably expect a replacement now box

Yes, but only usually for health and hygiene reasons or If you paid for a code (i.e. Xbox Gold)/voucher etc, so the TV box (as the Op puts it) would not fall into this category
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