Anyone use AXS App for gigs?

Posted 28th Dec 2020
Anyone use AXS APP for event concerts? Does anyone know the refund policy if a gig is rescheduled for next year, are we entitled to a refund if we cannot go?
Anyhow, I bought tickets to lots of gigs which have been rescheduled for next year for me and my mates, I transferred a few earlier in the year. Recently I tried to transfer 2 tickets to another friend via the app as they want to go and a pop up message came up "ticket management has been deactivated for your account", now when I log into AXS App almost all the tickets have disappeared and an error messages is at the top "whoops we have trouble connecting". Their customer service live chat is awful and cannot help. Now I am worried I will lose all my tickets which I have paid thousands for. I did not breach any terms, was simply just transferring them to other friends which you are allowed to. How can I resolve this? Has anyone had experience with dealing with AXS?

Their phone lines are down also due to COVID.
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