Expired

Anyone used mobilephonesdirect?

80 replies
Found 15th Jan 2014
Hi just wondering if anyone has used a mobilephonesdirect? I ordered a phone packaged with a Ps4 console, I got the phone the next day but been told it take 10 days to get the console...Wondering if anyone every received their console/ gift early?

thanks

80 Comments

My encounter with this company wasn't good. Took an age to get the network credit check then the phone was out of stock. I must of spent around 90 minutes over 2 days (only 2 calls) before I gave up because no one answered the phone, On the 3rd day I managed to Google a direct number for them but they were more than useless. Couldn't give me a date for stock on the phone nor did they bother to email me it was out of stock in the first place. Also just remembered I emailed them 2-3 times without an answer. They blamed things being out of their control but as a business you should have the correct phone system and enough staff to answer it.

I hope you get your phone and PS4 but I have a funny feeling you'll be disappointed.

Id say its probably delayed because they want to ensure you have actually started your contract before its posted out i.e past the 7 day distance selling date, that and they probably have to order the consoles in.
Edited by: "arachnoid" 15th Jan 2014

I have used them before, and got a free tv with my phone. admittedly it did take a long time to turn up but it did come in the end.

think you might be waiting a while for your Ps4

I have used them many times before without any issues. Received an iPad within a few weeks and actually before the time they had advised. I would recommend them highly. Especially for the deals that they provide. 5 times used over as many years and still going. Will be going back when my current contract comes around to an upgrade. Granted a few people have had issues but people do with every company in the world. If you have good credit and what not, I can't imagine why any hold ups would hinder you.

I also just bought a deal yesterday night waiting for the phone to come tomorrow, but i expect to wait for the PS4 for a while. I generally think stocks are very low.

What i don't want is them to replace it with something else that i don't need. It is mentioned in their terms & conditions that they can replace it with anything with same or higher value.
Edited by: "kooks2k" 16th Jan 2014

Original Poster

Seems most places are getting the ps4 instock so hoping stock issues wont be such a problem, I only got the deal for the PS4 so im hoping i wont have an issue with my order.

Yes me too i only got this for the PS4 i even forgot what is the type of the phone i got :), i did that too 2 years ago to get my PS3.

Original Poster

kooks2k

Yes me too i only got this for the PS4 i even forgot what is the type of … Yes me too i only got this for the PS4 i even forgot what is the type of the phone i got :), i did that too 2 years ago to get my PS3.



Did you use the same company to get your ps3?

Original Poster

I called them about 45 min ago and they said to call them at the end off next week for details on tracking numbers etc...By then it would off been the 14 days...Will keep you posted.

No i got it from buymobiles.net. But if you check Facebook page for buymobiles.net you will see that they are facing the problem with their PS4 offer. Many are complaining about it with orders back to November.

Yes me too I sent them an email and i did not get any response from MobilePhonesDirect. I will let you know if there is any changes.
Edited by: "kooks2k" 16th Jan 2014

Original Poster

Yeah seems they struggled around Xmas but now thats been and gone im hoping stocks increase as usual with any new console

Original Poster

I was told on friday that i should get my console by the end off this week...Also I was told its 14 working days which it doesn't mention "working" on their website, I found the staff very clueless and seemed to get different stories from many off the staff....Fingers crossed That I get it this week!

I wish you good luck, i had problems with the phone but i don't think it was their mistake. They used parcelforce they did not deliver the next day despite having the package waited over the weekend and then the delivery man just left it in a local post office and i went there to get it :).
So I called them too because since the delivery sucks i need at least a tracking number sent to me, but they don't know anything about the free gift they are saying that it will sent by another company and they even don't have any ability to provide me with a tracking number or anything. He told me that i should receive it by the end of the month so i told him i will call them 1 feb if i got nothing. If i got any info i will keep you posted.

Good luck.
Edited by: "kooks2k" 27th Jan 2014

Original Poster

Still not arrived! Will be calling them in the morning!

Banned

I've ordered an Xbox one with these, very interested to see how long it takes as they are in stock everywhere, where as the ps4 is still low throughout the UK. Anyone else ordered the Xbox as a free gift?

I have ordered xbox one I'm on day 13 no sign of it and no reply to email I will give them a few more days then mr angry will be giving them a call

Original Poster

Update on this. As of thursday 28 days would of passed. Just received this email.

Dear Customer,



Thank you for your recent order.



As you may be aware, there is currently nationwide stock shortages of the Sony PS4 and this has unfortunately delayed your delivery.



We are very sorry for this and have been working tirelessly to secure further stock to fulfil your order.



We now have confirmation that your PS4 should arrive at our warehouse tomorrow. We are aiming to ship all outstanding orders throughout tomorrow and Thursday.



Delivery will be made via DHL and we will email your confirmation of dispatch and your tracking information on the morning of Thursday the 6th.



We do appreciate your patience in the matter,



Many Thanks





The MPD Team

Yeah i got the same email hopefully it gets delivered on Friday.

Original Poster

Yeah maybe even tomorrow as it says they are shipping today to

No more taken the superior Xbox? pretty much no chance of it coming within the 14 days by the sounds of. It's only been a week for mine though, so still hoping!

No more taken the superior Xbox? pretty much no chance of it coming within the 14 days by the sounds of. It's only been a week for mine though, so still hoping!

Banned

i had contract from them and with ps3 deal last year they send me old version of ps3 but overall was good ubt dont think u will get all same day ,

No more taken the superior Xbox? pretty much no chance of it coming within the 14 days by the sounds of. It's only been a week for mine though, so still hoping!

wish you luck. my experience with them was not good when I had a phone from them. I left them as soon as I could.

this is quite a while ago tho so they may have improved. when you speak to them get a note of the person's name and if you write to them get it signed for on delivery would be my approach. several times they denied that I had contacted them.

I can honestly say that I've had no problems with the phone coming or being connected. Although it's only worth 3p and it's a 25 pound a month contract. The issue is the length of time that the free gift takes to come. And what obviously worries people is the fact that there is no dispatch confirmation of the free gift. In my case a gift that is worth 429.99. And no tracking number or any communication about it. Some people, like me only get these contracts for the gifts. So having no info is obviously worrying. When Google can't tell you what company's these mobile retailers use to dispatch the gifts it sets alarm bells ringing!!!

I just got my PS4, so in 22 Days so they kept their promise. Good luck.
Edited by: "kooks2k" 6th Feb 2014

Original Poster

Mine say its out for delivery

Original Poster

Mines just arrived..28 days as off today!

That's great for you guys. Has anyone received there Xbox yet??

And did you have to ring to get them to send you postage details etc, or will they tell you once it's sent?

I ordered xbox one on the 4th of feb still not here and by the looks of things i wont be seeing it for a while thing is what is really annoying that you dont get the stuff as a gift you are actually paying for it so they should really make more effort to deliver those things more quickly coz waiting for a "gift" for a month is really annoying!!!

I ordered xbox one on the 4th of feb still not here and by the looks of things i wont be seeing it for a while thing is what is really annoying that you dont get the stuff as a gift you are actually paying for it so they should really make more effort to deliver those things more quickly coz waiting for a "gift" for a month is really annoying!!!

Suppose should give them the 14 days. My 14 is up on Wed. There isn't a shortage love ps4,hopefully it will come before next weekend! So I'll keep you posted!!

Original Poster

My PS4 arrived on day 28! You still have some wait ahead off you.

There's no shortage of Xbox though. So shouldn't be an issue. There's still retailers with no stock of ps4.xbox is in stock just about everywhere. I maybe just wishful thinking, but surely they can't be late with every single order?!

Hey holly12 did you received it yet?

Hey holly12 did you received it yet?

Hi. I just got off the phone with them, they said they are in stock and should be shipped within the next few working days. However the ps4 is still delayed. I'll update once it arrives

Arrived today. Day 18

I ordered mine in late Feb got ps4 in late March. It's has come from an electronic recycling place so I'm thinking it's not even new and is in a plane white box????

Sorry, commenting is no longer available on this discussion.

Top Discussions
  1. Without giving away your age, name three things that remind you of when you…2653
  2. Smacking children is to be banned in Scotland2047
  3. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7769322
  4. So Flubit is still terrible. What happened?!1112

See more discussions