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    anyone used mouse2house.co.uk?

    as above. Are they legit?

    20 Comments

    Catchy name for a website, i like it

    ]mouse2house.co.uk

    They look legit

    Mouse2House.co.uk
    3, Hardwick Court
    Peterborough
    Cambs
    PE3 9PW

    This address is for deliveries only and is not a retail outlet

    Tel: 0845 257 2088 (Local Rate)

    Mon - Fri 9am to 5pm

    Fax: 0845 257 2099 (Local Rate)

    Vat Reg No: 911 0210 01

    Email Contacts

    Sales: [email protected]

    Customer Care: [email protected]

    I'd give them a call and ask to see if an item is in stock or somthing.. just to test the customer support and to make sure the phone number exists!
    The website looks professional though.. lets see if anyone on here has bought somthing from here before.

    I've used them loads of times.
    Absolutely nothing wrong with them.
    They used to be located 3 miles from my house so it was very handy to go and pick up anything I ordered.
    They have moved miles away now but I still use them from time to time but have to use the post now. :thumbsup:

    Great company had no problems with them and used them loads.

    I've been trying to get a reply from them over an account issue for a couple of days; no reply on their 0845 number. It could be they're all off sick, but possibly they've gone bust - I'd check the phone number before ordering online. :whistling:

    I ordered on 9th January

    20th now and nothing , no replies to e mails etc

    would never use again

    Same here. Ordered 9th Jan. They took my payment out of my account on the 12th. Now 21st Jan. No email reply and no telephone reply

    weegi let me know what your plans are now

    havent got a clue what to do now !!!!

    I have had the exact same problem, I ordered on the 9th they took money out of my account on the 12th. Some days back i emailed them asking why I haven't recieved my order yet, they told me it was out of stock (it said in stock when i ordered it).

    They said they could either cancel my order and refund the money or keep it on hold, i told them to cancel and refund, and have not heard from them since.

    They dont answer my emails or pick up the phone, I rang my bank up to see if i can get the money back but they told me they cant do anything as I authorised the payment.

    reliable65;4145239

    weegi let me know what your plans are nowhavent got a clue what to do now … weegi let me know what your plans are nowhavent got a clue what to do now !!!!



    Ahmedg85;4147709

    I have had the exact same problem, I ordered on the 9th they took money … I have had the exact same problem, I ordered on the 9th they took money out of my account on the 12th. Some days back i emailed them asking why I haven't recieved my order yet, they told me it was out of stock (it said in stock when i ordered it).They said they could either cancel my order and refund the money or keep it on hold, i told them to cancel and refund, and have not heard from them since. They dont answer my emails or pick up the phone, I rang my bank up to see if i can get the money back but they told me they cant do anything as I authorised the payment.



    Tried to phone them again today, they must be still there as the number was enagaged. Tried a couple of more times, it rang, but no answer.
    Think I might get onto trading standards or something about this.

    i finally got an email back from them today

    "Hi there,

    Apologies for the delay in getting back to you.

    I can confirm that your order has now been cancelled and your money
    has been refunded to your card. I apologise for the delay in
    processing this.

    If you have any further queries please do not hesitate to contact me

    Regards

    Kiran"

    just checked my account online, dont see any money paid in, hopefully it shows up soon

    still no refund, you guys had any luck?

    no replies etc nothing for me

    Phoned them this morning and thy actually picked up! Finally! I asked for my order to be cancelled so hopefully I'll get the money back soon!

    Yeah their good and fast .

    still no luck for me

    i got my refund yesterday

    i got my refund today

    what a bunch of cowboys !!!!

    Ahmedg85;4212397

    i got my refund yesterday



    reliable65;4231240

    i got my refund todaywhat a bunch of cowboys !!!!



    I'm glad you got your refunds!

    I cancelled on the 26th Jan, still no refund. Just phoned them up to ask how long it would take, the lady on the phone told me my order had been cancelled but not actually refunded! So I should recieve it within the next 3-5 working days :roll:

    I'm getting there, slowly but surely!

    I ordered some paper from them 01/01/2009 - they sent the wrong order and asked me to return it, and now they say they won't send out the replacement or refund my postage costs (to return it as agreed) as they can't find the paper I sent back !!

    Spoke to a girl on the helpdesk who just wanted nothing to do with it - uphelpful and very rude

    Its OK doing business with people like this when everything goes right, but try getting any response when things go wrong and you're left high and dry....

    They've certainly lost my business and fellow photographers alike, and I'll be trying to recover my money through the small claims court....

    I got my refund today! Yay! :thumbsup:
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