Read their support threads or ask on their on-line help. I think they work 8 till 8 (different times at wknds) usually very good at replying. some answers are auto reply so think about the questions your asking first or type "escalate" and it becomes more important and you will receive a person who works there's response (its live chat), I found them very good. Hth.
only 200£ before a 2% fee, considering your bank can actually get a better currency fee then a mastercard you might be better of with your bank (barclays 2.75%), because the difference bewteen currency exchange of masters and bank can be more then 0.75% - (obvcourse use the 200£ free first)
I did. better rate than local but if you spending on shopping you will get better in pound
some answers are auto reply so think about the questions your asking first or type "escalate" and it becomes more important and you will receive a person who works there's response (its live chat), I found them very good.
Hth.