Anyone work for Currys, or know there returns policy ?

Found 21st Jul 2008
Hello All

Does anyone for currys here, or anyone know there returns policy ?

My nephews iPod stopped working yesterday, I will be going back to Currys during my lunch break, and I have a copy of the proof of purchase.

Anyway.....what will Currys do ?

Do they send for a repair or replace ?

I dont want to be sent to another department, or I dont want them to call up another department!

So if anyone knows the procedure can you just tell me what they require me to do so i can say ive done this this this and so on

thanks!

25 Comments

Depends on how old it is. If its within 12 months they should replace. If not, good luck !!

When was the Ipod bought? If it was within 30 days I would expect a replacement but outwith that a repair.

John

Original Poster

Yeah less then 12 months, brought in October 2007. I still need the luck as its the DSG group and its such an awful company, in my experience.

qazim;2571001

Yeah less then 12 months, brought in October 2007. I still need the luck … Yeah less then 12 months, brought in October 2007. I still need the luck as its the DSG group and its such an awful company, in my experience.



where did you bring it?

Original Poster

grex9101;2571043

where did you bring it?



You know what I meant, no need for your unnecessary posts.

When my ipod stopped working properly, I went onto the apple website. They gave me advice as to what to do, and when that did not work they organised collection, it being fixed and free return as it was within warranty - they look up the serial number and can tell if it's within warranty or not.
That was my experience with them, faultless. Might be worth bearing this in mind if Currys aren't helpful as you can always do this online (it was a year or so ago, but assuming still the same service).

Original Poster

hdixon85;2571055

When my ipod stopped working properly, I went onto the apple website. … When my ipod stopped working properly, I went onto the apple website. They gave me advice as to what to do, and when that did not work they organised collection, it being fixed and free return as it was within warranty - they look up the serial number and can tell if it's within warranty or not.That was my experience with them, faultless. Might be worth bearing this in mind if Currys aren't helpful as you can always do this online (it was a year or so ago, but assuming still the same service).



Yep same service - but no one will be come for take the delivery of the empty box bla bla bla, theres a Currys Digital in the same place as i work so its easier that way

qazim;2571048

You know what I meant, no need for your unnecessary posts.



so, if I know, and you know - why do it in the first place?

the word is BOUGHT, not brought.

Original Poster

grex9101;2571066

so, if I know, and you know - why do it in the first place?the word is … so, if I know, and you know - why do it in the first place?the word is BOUGHT, not brought.



I do know my English thank you very much, its a simple spelling mistake. What are you Mr Perfect ?

qazim;2571071

I do know my English thank you very much, its a simple spelling mistake. … I do know my English thank you very much, its a simple spelling mistake. What are you Mr Perfect ?



Fair enough, I apologise.

You wouldn't believe the amount of people who cannot tell the difference between bought and brought.

qazim;2571071

I do know my English thank you very much, its a simple spelling mistake. … I do know my English thank you very much, its a simple spelling mistake. What are you Mr Perfect ?



dont worry theres always some one.

sarbjeet_;2571092

dont worry theres always some one.



Very true.

There's always someone that can't grasp the difference between bought and brought. :whistling:

grex9101;2571102

Very true.There's always someone that can't grasp the difference between … Very true.There's always someone that can't grasp the difference between bought and brought. :whistling:



you dont quit do you.

sarbjeet_;2571110

you dont quit do you.



Never a quitter boyo.

grex9101;2571127

Never a quitter boyo.



i have bad spelling aswell

as for your question qazim

well

as far as i know, under law it is the retailer who must sort out any problems with prodcuts which occur due to product errors (not user errors) for this reason currys will have to repair or replace your ipod. this applies to 12 months i think. best thing to do is give them a quick call to main office centre before you go down and talk with the manager

08445616263

or try another freephone number i got off saynoto0870.com

0500 304304

and

0500 222666

i think that they will tell you to contact apple directly as with apple products it is different - had similar situation at work - get onto apples website and follow the instructions, if you can find their number then call them - its quicker, they will arrange for a courier to collect it and then either send you a new one or the fixed one back within a week.....

You might have problems taking this back for a refund or a replacement because the same thing happened to me both in pcworld and currys when the staff told me that they wouldnt replace or refund things I bought because I had them for more than 30 days. The best thing to do if they wont replace it is send an email to customer service on the currys website telling them that you have bought something from one of their shops and it has stopped working in less than 12 months and the shop wont replace it, they will send you an email telling you that everything you buy from their stores will be refunded or replaced if it has a fault within the 1st 12 months, it might take a day or 2 for you to get a reply but you should get one and just print it of and take it to the shop with you.

Save the email in case you ever need to return anything else in future, I didnt :thinking:

Within 6 months of purchase a fault is classedas inherrent ie a faulty from the go and it is up to the retailer to prove otherwise, in which case a replacement or refund is offered in most cases after six months its classed as just becoming faulty and a repair is the usual solution, you must remember that your contract is with the place of purchase, but in the case of repairs they will often refer you to deal with the manufacturer, you do not have to take this option and can insist they deal with tha manufacturer on your behalf, BUT this can often mean delays and it is most often a lot quicker to deal with the manufacturer yourself following the shops recommendation as to point of contact with the manufacturer.

I tried to take a printer back to PC world on Friday. It is 7 months old and has only been used twice. They refused stating the the fault was down to us. It has never worked properly but they point blank refused to take it back!

Banned

wookiemummy;2571557

I tried to take a printer back to PC world on Friday. It is 7 months old … I tried to take a printer back to PC world on Friday. It is 7 months old and has only been used twice. They refused stating the the fault was down to us. It has never worked properly but they point blank refused to take it back!



what was the fault and how did they test it to know it was your fault?

wookiemummy;2571557

I tried to take a printer back to PC world on Friday. It is 7 months old … I tried to take a printer back to PC world on Friday. It is 7 months old and has only been used twice. They refused stating the the fault was down to us. It has never worked properly but they point blank refused to take it back!



How can they proove it was your fault, I took an all in one printer back to pcworld after 3 months and they let one of the repair people look at it and they just gave me a new one.

The usb socket had some pins missing, it did work but has then stopped they say we must have broken it if it used to work. I have looked it up and apparently after 6 months the onus is on us to prove that it was a manufacturing fault. Might buy another one and take this back as the new one saying it was bought like it and get a refund, or is that really dishonest??

wookiemummy;2571895

The usb socket had some pins missing, it did work but has then stopped … The usb socket had some pins missing, it did work but has then stopped they say we must have broken it if it used to work. I have looked it up and apparently after 6 months the onus is on us to prove that it was a manufacturing fault. Might buy another one and take this back as the new one saying it was bought like it and get a refund, or is that really dishonest??



It's very dishonest, yes. But it's what I'd do.

You're going to have a hard time proving it was a manufacturer's fault that pins broken in the USB connection. PC World are quite right - if it did work at one stage and is now not working and clearly physically damaged, it's not their fault. Unless you can google around and find a lot of people with the same problem, you're not going to be able to prove that weak USB port pins is a flaw of the printer. Far more likely is that the cable wasn't installed properly, or that the cable has damaged connectors.

But then, how much do you really like PC World? I mean, they're the guys who've grown to the size they are now by crushing independant shops, and lying in all their adverts, and to all their customers. They aren't good people. They don't deserve to be treated fairly. So, by all means, buy yourself a replacement printer and do the switch.

This is it, the manager was making out as if I was trying to take money from him personally!! If we had broke it it must be weak as we have necer forced it in. Do you think they keep a check of what bar codes they sell etc? Would they know we've taken a different one back?
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