apple care iPhone 6 Plus late return costs £166

Banned 7 replies
Found 21st Oct 2016
Just a word of caution. I wasn't aware of the restocking fee that applies to late returned iPhone under an Apple care plan. Be warned and be aware of this.

I have an Apple care warranty for my old iPhone 6 Plus. Under the care plan they can send you out a replacement phone while you send them back the broken one.

If you're longer than 2 weeks, as I was, they charge you £599 for the replacement cost.

If you do subsequently send it back this is subject to a restocking fee of £166 and they refund £434.

So this is a warning, if you're sending it back, make sure you do it within 2 weeks!

I now have an iPhone 7 plus with an apple care plan. I hope this helps someone. Better to know this than not. No one from Apple told me in advance when I did this. This wasn't done online, but over the phone. It was in the agreement somewhere, had I gone through the terms and conditions.

7 Comments

it does say this when you do all of this online, even asks you for a credit card and explains it will be charged. Reason they do this is because people get the new item and don't bother to send back the old one. Lets be fair 2 weeks to return an item is plenty of time.

We live in an age where people don't read the small print, or any print while doing things, sign up to something and then get "shocked" when there are charges, PPI, Amazon Prime are perfect examples. Sadly people have to take responsibility for their actions and if you don't send it back by the allotted time then....

Next time read the agreement
Edited by: "eslick" 21st Oct 2016

Fees are explained here:

support.apple.com/en-…ent

If you failed to send it in within the specified time then it's your fault. Read what you sign up to.
Edited by: "Kebabselector" 21st Oct 2016

I don't think smiler wants comments on what was done but merely a warning to others. Most will never read terms and conditions fully so this is a good summary. Smiler fully accepted above they were not read but equally not told however I cant see any sort of complaint... Purely advisory.

aj84

I don't think smiler wants comments on what was done but merely a warning … I don't think smiler wants comments on what was done but merely a warning to others. Most will never read terms and conditions fully so this is a good summary. Smiler fully accepted above they were not read but equally not told however I cant see any sort of complaint... Purely advisory.



Sorry but warning to others should you need to always read what you sign up to, when you do anything and not after the event, that's the advisory and lets be honest here, they do tell you when you have to put your card details in. Plus anyone who gives an advice like this you probably also need to advise people to actually send the item back quickly, not after 2 weeks.

Original Poster Banned

Just to make the point here. I've received excellent service from apple. This was not a complaint. I was ok with the £599 charge - I was told this upfront and I expected it. What I wasn't told about was the £166 restocking fee for a later than 2 week return. That's my negligence not apples. Although they didn't say about the restocking fee, I signed up to an agreement and I didn't read the terms. This is just a warning to others - be aware the restocking fee for a late return under the apple care plan.

As I say, I have no problem with Apple, I have a new iPhone 7 plus which I love, and it's under the same apple care plan.

Alls well and good but why would they "restock" a faulty phone?

Original Poster Banned

Think they can fix it. At that point it becomes another warranty phone sent out as a replacement under the Apple care plan
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