apple "genius" bar

Well finally relented and got an ipod touch(well my bro gave me his 8gb) and all was going well for an hour or 2 when itunes decided to update the software on it to 3.1.3 and that removed wifi/bluetooth on the damn thing.

anyway thats not the problem as after a bit of googling discovered I'll need to let the "pros" look at it so my query is what to expect at the so called genius bar.

Checked the warranty online and it's still covered, I even booked an appointment with them for tomorrow (glasgow) so what will they do? again after googling seems a bit of mixed bag with people getting replacements to being told to get out and don't darken our rather stylish door again.

7 Comments

they will check the serial number while you are there to see if it's within warranty & will either fix or replace it :thumbsup:

Banned

I heard steve jobs himself flies you to LA in his private jet, and presents you with a new gold one


then again, the genius bar might just help you out instead, they might just reset it and update it for you!

Original Poster

cheerleader;7983690

they will check the serial number while you are there to see if it's … they will check the serial number while you are there to see if it's within warranty & will either fix or replace it :thumbsup:



yeah checked the serial number online and still in warranty so hoping it's going to be as straightforward as possible. Still irks me that I had to book an appointment though.

jubbyme;7983706

I heard steve jobs himself flies you to LA in his private jet, and … I heard steve jobs himself flies you to LA in his private jet, and presents you with a new gold onethen again, the genius bar might just help you out instead, they might just reset it and update it for you!




don't like flying and not a chav/ned so they can keep the gold one.

Original Poster

update for the 2 hardy souls that graced the thread. couldn't have been nicer, after a little wait got seen and was promptly given a new touch with minimum fuss. hats off to apple.

Banned

Is that a common thing with updating to 3.1.3?

Mine needs updated but they can shove it if its going to bust it!

Original Poster

dimebars;7988195

Is that a common thing with updating to 3.1.3?Mine needs updated but they … Is that a common thing with updating to 3.1.3?Mine needs updated but they can shove it if its going to bust it!



not sure, after googling for ages yesterday there were loads of people who had the same problem but could've just been a coincidence as others reported the same thing without updating, citing the wifi bit had inside had came loose.

the "genius" just hooked mine up to his comp done a restore to see if it came back on then when that failed just swapped it over for a new one (probably a refurb) without giving any idea to what actually went wrong. He did update the new one and so far alls good.

Banned

Cool - just worried as my 32GB is now just out of warranty
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