apple ipad forgotten id and password

Can anyone help me out I am selling my iPad I have reset it all but i gotta confirm my Apple ID and password too finish the reset but for the life of me I can't rember I rung Apple they need proof of purchase before they can do anything

20 Comments

can't you reset password from your email?

Original Poster

I don't know the email as it was set up for my daughter it's not my email

Is there a reason why you can't send them your proof of purchase?

Edit: Or ask your daughter to reset the pass?
Edited by: "LetoKynes" 5th Nov 2016

Original Poster

I've hunted everywhere for it I got my bank statement saying when it was purchased but they want the original from tesco

ShopQueenB

I've hunted everywhere for it I got my bank statement saying when it was … I've hunted everywhere for it I got my bank statement saying when it was purchased but they want the original from tesco


Cant you just ask your daughter for the details

Did you use a club card when you bought it? I was in a similar situation several years ago over an electric toothbrush and club card got it for me. I was surprised but they were so helpful!

How have you managed to purchase apps previously without knowing your email and password? Go on a laptop or pc and try to recover the account details, unless you can't do that either? So many ways to recover it if your the owner of the device

If you cant remember it and have no proof of purchase. Then its as good as a brick.

Original Poster

Yes I have a tesco clubcard would they help me

Original Poster

She purchases stuff on my Apple ID

Original Poster

The iPad was linked with another id

i phoned apple and they helpded me to do it and didnt ask for proof of purchase

Original Poster

They don't seem too want too help me without proof of purchase they told me go tesco and ask them for a re print of reciept

Original Poster

jude7219

Did you use a club card when you bought it? I was in a similar situation … Did you use a club card when you bought it? I was in a similar situation several years ago over an electric toothbrush and club card got it for me. I was surprised but they were so helpful!

Who did u ring for a copy of reciept was it tesco or clubcard

Tesco inshore suggested it and I rang the 0800 club card number

might as well sell it as spares now as its effectively useless as a working ipad

ShopQueenB

They don't seem too want too help me without proof of purchase they told … They don't seem too want too help me without proof of purchase they told me go tesco and ask them for a re print of reciept


and why should they? For all they know, it could be stolen.

ShopQueenB

They don't seem too want too help me without proof of purchase they told … They don't seem too want too help me without proof of purchase they told me go tesco and ask them for a re print of reciept


so what did tesco say?

If you go into it and it has iCloud set up it shows the email, all you need then is access to that email, can't see why it's such an issue unless we aren't been told the full story.

Original Poster

After hours of searching i found the reciept with proof i gotta send photo too them take 5 working days too take the apple id off for me
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