Apple iPhone replacement

Hey all,

I've been told off a friend that if i have a a iPhone and i go into the apple store and tell them that it is broke they will replace it, as they have done it.

Are they telling the truth and if so what do i need in order to do this ?

Cheers James

22 Comments

um no..

/thread

Original Poster

t0mm;6823029

um no../thread



What sorry, i don't understand ?

As long as it's broken.
They will try it before exchanging it.

I took my 10 month old 3G in as the volume button had fallen off and they looked at it, checked the moisture markers and then replaced it with a brand new one.

They wont replace it if its a broken screen or water damaged and it has to be under a year old.

You'll need the following...

iPhone (in Warranty, with some kind of manufacturing defect)

Happy to help.

Original Poster

Bobbajob;6823067

As long as it's broken.They will try it before exchanging it.I took my 10 … As long as it's broken.They will try it before exchanging it.I took my 10 month old 3G in as the volume button had fallen off and they looked at it, checked the moisture markers and then replaced it with a brand new one.



Thanks its good to know, i was asking because i have a friend with one that doesn't turn on. He said one day he plug it to charge and it dint charge so it worked until the battery ran out.

So i was wondering where he stood with this ?

Original Poster

MarzBarz;6823072

They wont replace it if its a broken screen or water damaged and it has … They wont replace it if its a broken screen or water damaged and it has to be under a year old.



Browni;6823077

You'll need the following...iPhone (in Warranty, with some kind of … You'll need the following...iPhone (in Warranty, with some kind of manufacturing defect)Happy to help.



Thanks, I'll check with him.

Also do they replace it for a brand new boxed one ?

james_lfc;6823103

Thanks, I'll check with him.Also do they replace it for a brand new boxed … Thanks, I'll check with him.Also do they replace it for a brand new boxed one ?


refurb

if its in warranty and its not damaged due to water damage or suchlike they will give you a refurb(not boxed)...if the iphone is jailbroken then do a full restore as that will also void warranty

If mine was a refurb, it was immaculate with all the same stickers on as my new one.

It's best if you book an appointment at your nearest Apple Store rather than just turning up, as they can be busy.

you can check online if you iphone is under warranty, if it isn't then u can trade in your iphone + £143 and they will give u a brand new one

Original Poster

Sounds good. thanks

be aware they have a very fancy programme that they will use to check all of your iphones settings inc last full restore / temperature and its general health - battery life etc so its no good exagerating the issue
n

the porter;6823287

thay are not refurbs at all they are brand new just brown boxed i should … thay are not refurbs at all they are brand new just brown boxed i should no i have had 2gs replaced 3g replaced 3gs replaced all with the least amount of fuss from a genious bar



Incorrect!

When apple get a faulty phone, they bin the outsides and keep the insides, fix the problem, then put brand new externals back on and it then becomes a replacement.

However, the refurbs are fully tested and possibly better than brand spanking!!

Ive had about 7 replacements lol.

Banned

[FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]they will replace water damaged units - but you need to pay £120 for it.[/COLOR][/SIZE][/FONT]

vibeone;6823668

[FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]they will replace … [FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]they will replace water damaged units - but you need to pay £120 for it.[/COLOR][/SIZE][/FONT]



I am sorry but I would like to correct you there, just had mine replaced yesterday which was water damaged. And I had to fork out £139.00! (Not happy about it, but it was my mistake in the first place.)

Hope that helps.

Banned

drmsa;6823863

I am sorry but I would like to correct you there, just had mine replaced … I am sorry but I would like to correct you there, just had mine replaced yesterday which was water damaged. And I had to fork out £139.00! (Not happy about it, but it was my mistake in the first place.)Hope that helps.



[FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]must have gone up then. was yours a 3gs or 3g?[/COLOR][/SIZE][/FONT]

Original Poster

Thanks for all your help so far, i have spoke to my mate and all he has is the phones has he sold the box and accessories on a popular auction site that likes ripping people off with fee's

Its an 8gb 3G not sure if its in warranty but it may be so could someone tell me what id be looking at paying apple for a new one and whether i would receive a 3Gs instead :

How much for it if ...

It was in warranty ?

If it was not in Warranty ?

Cheers again
James

My colleague dropped his and the screen separated from the back.

He took it into Apple and they gave him a brand new one.

Original Poster

chester123;6830507

My colleague dropped his and the screen separated from the back.He took … My colleague dropped his and the screen separated from the back.He took it into Apple and they gave him a brand new one.



Cheers thats good to know, i suppose its who you speak to ..

Can someone answer my previous question

Original Poster

Any help with this please ? ....

Thanks for all your help so far, i have spoke to my mate and all he has is the phones has he sold the box and accessories on a popular auction site that likes ripping people off with fee's

Its an 8gb 3G not sure if its in warranty but it may be so could someone tell me what id be looking at paying apple for a new one and whether i would receive a 3Gs instead :

How much for it if ...

It was in warranty ?

If it was not in Warranty ?

Cheers again
James

Having the box shouldn't make a difference when taken to the Apple genius.
You can check the warranty online on the apple site.
If it is in warranty you will probably get a replacement, if it isn't in warranty then they will probably charge you to fix it - I don't know how much, sorry, maybe phone your local apple store?
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