Apple iPhone - "Touch Disease" Causing issues for users just out of contract

Editor 34 replies
Found 25th Aug 2016
Update 10/10/16 macrumors.com/201…se/

Okay, so it seems Apple iphone 6 and 6+ customers have had numerous issues with a fault dubbed as "Touch Disease" Nope, it's not a case of washing your hands after using the bathroom, but a rather annoying flickering grey bar appearing at the top of the screen after around 2 years of use.

Why does it happen?

Well, it looks like a microchip loses contact with the main-board / Logic Board, rendering the touch functionality absolutely useless. On top of that you get a lovely grey bar that flickers along the top of the screen (Not lovely, I know) Some people are reporting that pressing down at the top of the phone forces the chip to make contact again and the issue goes away for a short time.

Remember the iPhone Bendgate? Well this issue could very well be tied into that very issue. Obviously when you bend something, unless everything connected to it is designed to flex with it... You're going to see weaknesses at solder joints and other potential component issues. (
http://i.imgur.com/8QPWk4I.png

Now what?

Well, it seems Apple aren't currently recognising it as an issue, and therefore are not equipped to deal with it. You'd have to take it to a 3rd party repair shop to get it fixed.

Has anyone on the HUKD forums had this issue? Or any luck getting Apple to carry out a repair? Would be interesting to see how many this has affected. Seriously not good

Info source - Here

http://i.dailymail.co.uk/i/pix/2016/08/25/09/378CC0DC00000578-0-image-m-3_1472113321085.jpg

34 Comments

Apple equivalent of the red dot on the palm of the hand.

I had this exact issue the other day went into Apple store I do have applecare + and within 5 minutes they reproduced the issue and replaced my iphone 6+ for free with a new one.

My daughters Iphone 6 + regulary goes unresponsive on touch and only works for about an hour every so often. She sent it back to apple under warranty and they refused to fix it only offering to upgrade her to a 6S for £200. I believe they refused on the presumption it was bent.

clnsndrs

My daughters Iphone 6 + regulary goes unresponsive on touch and only … My daughters Iphone 6 + regulary goes unresponsive on touch and only works for about an hour every so often. She sent it back to apple under warranty and they refused to fix it only offering to upgrade her to a 6S for £200. I believe they refused on the presumption it was bent.



​I think Apple prefers the term mould to your face.

daveniuk

I had this exact issue the other day went into Apple store I do have … I had this exact issue the other day went into Apple store I do have applecare + and within 5 minutes they reproduced the issue and replaced my iphone 6+ for free with a new one.


You were within warranty?

I would suggest you might be able to reflow the solder on the devices (in a similar way to the RROD Xbox issues) as a first attempt before any costly phone replacements / repairs!

AND THIS IS WHY I BUY AN ANDROID BECAUSE APPLE DOESN'T EVEN RECOGNISE THIS ISSUE AND CHARGES YOU MONEY TO REPAIR IT!!! THIS BETTER NOT HAPPEN TO MY MUM'S IPHONE 6!!!!!!!!

Issue with my IPhone 6 Plus. Originally bought from Vodafone on 2 year contract in Dec 2014. Booked appointment at Apple Store. They recognise the problem but say if it was bought at Apple they would have replaced it for free (as per EU laws they are accountable for upto 6 years on hardware) but since it was bought via Vodafone they are the ones liable for it.
Went to Vodafone store, who simply said they only give one years warranty with IPhones even though the contract is 2 years.
So no fixes for me. Very frustrated. Love my phone, always had iPhones from their first model but feeling like on no mans land.

tanveerm

Issue with my IPhone 6 Plus. Originally bought from Vodafone on 2 year … Issue with my IPhone 6 Plus. Originally bought from Vodafone on 2 year contract in Dec 2014. Booked appointment at Apple Store. They recognise the problem but say if it was bought at Apple they would have replaced it for free (as per EU laws they are accountable for upto 6 years on hardware) but since it was bought via Vodafone they are the ones liable for it. Went to Vodafone store, who simply said they only give one years warranty with IPhones even though the contract is 2 years. So no fixes for me. Very frustrated. Love my phone, always had iPhones from their first model but feeling like on no mans land.



​You have 2 years warranty under EU Law. Vodafone knows that but trying to get away with 1 year. Make a complaint...

I had this problem. Didn't mind paying the £250 or so to get it replaced by Apple as it was covered by insurance.

I have not had the problem above but have had other issues with Apple phones and have owned since my first - 3GS. There is something called consumer law that applies here. Apple even have this on their website Apple.com/uk/…nty. Have a read and mention it when/if you need to visit to the store. Usually ther staff will repair/replace your phone on the spot otherwise the claim is sent off and you wait a few days for the phone to be replaced or repaired.
Good Luck

iceboy

​You have 2 years warranty under EU Law. Vodafone knows that but trying t … ​You have 2 years warranty under EU Law. Vodafone knows that but trying to get away with 1 year. Make a complaint...


Vodafone also have to abide by consumer law - ask them for a consumer law claim form. Also you can send an email to their CEO that usually gets a response better than the monkeys in the call centreoO

Grewal

Vodafone also have to abide by consumer law - ask them for a consumer law … Vodafone also have to abide by consumer law - ask them for a consumer law claim form. Also you can send an email to their CEO that usually gets a response better than the monkeys in the call centreoO


Thanks. Will do

Coffee100

You were within warranty?


Not the 12 month warranty but yes within 2 years of taking out apple care, only a month or so more on that though as AppleCare+ only goes to year 2.

Exactly why I went 5S - a slim bendy shell is not fit for purpose it will cause problems unless the design has internal protection to ensure internals are not touched or moved by such shell.


It is a design flaw, thus Apple (UK at least) is kind of screwed as we have some of the best in the world consumer protection laws where a design flaw/fault that causes damage is not the consumers fault.

nikhiltikare

AND THIS IS WHY I BUY AN ANDROID BECAUSE APPLE DOESN'T EVEN RECOGNISE … AND THIS IS WHY I BUY AN ANDROID BECAUSE APPLE DOESN'T EVEN RECOGNISE THIS ISSUE AND CHARGES YOU MONEY TO REPAIR IT!!! THIS BETTER NOT HAPPEN TO MY MUM'S IPHONE 6!!!!!!!!


And what would, Samsung, HTC and LG do? if you can find a shop to take it to of course...

I've had this issue on two iPhone 6+ the first was last Oct I took it back to Apple and got it replaced as it was 6 days out of warranty. The second happened last month. I took it to Apple who refused to resolve the issue they advised me to go back to the company I bought the phone from and get it resolved under my European consumer rights. I was provided the attached letter which I took to Carphone Warehouse who eventually agreed to send off for repair (even though Apple said it couldn't be fixed) I was without a phone for 3 weeks but did get a replacement eventually (as they couldn't fix it) I am convinced that this issue was due to the phone bending but for the first time I was disappointed in Apple service. When I asked the guy in Apple if it was a design fault he said no, when I asked him why this had happened twice he said I'd been unlucky!!!!
I've no idea how to upload the picture of the letter I got from Apple

Edited by: "kidster" 27th Aug 2016

NeoTrix

...Nope, it's not a case of washing your hands after using the bathroom...



[ hotukdeals.com/mis…744 ]

iPhone. piece of junk. had had so many issues over the years. I would not have one if I got given it for free.
Sorry, but my Nexus has been flawless.

I brought a iPhone 6 from EE on two year contract it was 5 days over 12 month warranty when I got to take my phone to EE told them it was playing up screen would freeze so couldn't end calls etc and mic was broke they said it's just out of warranty go to apple so I did told them firstly about mic he ran test said yes mics broken then said I will see if I can repair this as under warranty I said also screen stays black when you move phone from ear he just said well as they accepted my phone as under warranty I can have new phone free of charge Apple have always looked after me even when my iPad was stolen

I have had this happen to me phone twice 18 moths apart. Booked an Apple appointment through their website. First time in warranty and swapped for nothing. Second time the representative said it's a known fault and tried to charge me, I asked to speak to the manager because if it's a known fault, they should deal with it for nothing. He replaced the handset free of charge.

nikhiltikare

AND THIS IS WHY I BUY AN ANDROID BECAUSE APPLE DOESN'T EVEN RECOGNISE … AND THIS IS WHY I BUY AN ANDROID BECAUSE APPLE DOESN'T EVEN RECOGNISE THIS ISSUE AND CHARGES YOU MONEY TO REPAIR IT!!! THIS BETTER NOT HAPPEN TO MY MUM'S IPHONE 6!!!!!!!!


What's android got to do with a build quality issue ??
I see the Samsung note is now free of problems

I had my phone replaced by Apple out of warranty about 3 months ago for this issue. I pitched it as a result the phone bending (as it rocked on a flat table).

This happened to my iPhone 6+ 64gd after about 18 months apple wasn't interested as was out of warranty all they wanted was more £££££
Gave up with iPhone at this point and moved onto the Samsung Galaxy 6 edge +
Never looked back better build better quality and a lot better phone Imo

Mine freezes all the time, took it back To apple who put a diagnostic machine on and said it had a software issue. They totally wiped phone and put all bits back on, still has same issue, returned to apple again who said I need to wipe everything and run it as a.new phone to see what the issue is!! Not sure that's my problem to sort. Vodafone say take it back to apple but fed up of driving 30 miles, paying to park to be fobbed off yet again

Still - could be worse. Least they don't explode!!

nikhiltikare

AND THIS IS WHY I BUY AN ANDROID BECAUSE APPLE DOESN'T EVEN RECOGNISE … AND THIS IS WHY I BUY AN ANDROID BECAUSE APPLE DOESN'T EVEN RECOGNISE THIS ISSUE AND CHARGES YOU MONEY TO REPAIR IT!!! THIS BETTER NOT HAPPEN TO MY MUM'S IPHONE 6!!!!!!!!




Or what? Sit down.

Get this on my 6.. out of warranty, what can be done? thinking to go to Apple and pay for replacement, hoping if news does break that this would need to be refunded.. doubtful they will accept responsibility though?

alpha_juliet

Get this on my 6.. out of warranty, what can be done? thinking to go to … Get this on my 6.. out of warranty, what can be done? thinking to go to Apple and pay for replacement, hoping if news does break that this would need to be refunded.. doubtful they will accept responsibility though?


Buy the 7 ... why replace a defect product?

iDealYou

Buy the 7 ... why replace a defect product?


question is why should I have to pay in first place... only reason I would pay is on the hope that apple would honor the price as it is their fault.. hardware defect/design flaw

If this is a known Apple flaw or defect then they should be recalling all iPhone 6 or whichever phones have this problem as other companies do when theirs a design flaw. My husband upgraded to the iPhone 7 and my daughter has his 6 plus but it's constantly freezing and I dont see why I should have to pay £150 to get this fixed when it conveniently happened less than a month out of warranty. Is there anything that can be done to get Apple to acknowledge that considering the cost of the phone you should not have to pay to get something fixed that's their fault. Any suggestions?

klm1702

If this is a known Apple flaw or defect then they should be recalling all … If this is a known Apple flaw or defect then they should be recalling all iPhone 6 or whichever phones have this problem as other companies do when theirs a design flaw. My husband upgraded to the iPhone 7 and my daughter has his 6 plus but it's constantly freezing and I dont see why I should have to pay £150 to get this fixed when it conveniently happened less than a month out of warranty. Is there anything that can be done to get Apple to acknowledge that considering the cost of the phone you should not have to pay to get something fixed that's their fault. Any suggestions?



Complain on the internet or threat to never buy Apple products again. (_;)

I've contacted o2 who I purchased the contact and also paid a lot of money for the phone. After completing an online complaints form explaining the issue they have advised I take the phone to one of their shops. Since Apple came clean about the design flaw I'm not sure how o2 can get out of it (note - you have to go back to where you purchased the
Phone and not the supplier/manufacturer i.e. Apple. Considering the cost of the phone and the amount of people having the same issue then I think there can be no doubt it's a manufacturing defect. My phone is immaculate, always had a cover, never dropped and certainly never worn in my pocket. I'm not letting this go and I would advise as many people as possible to do the same so you are not rippled if by Apple trying to charge you.

I found this link extremely useful

which.co.uk/con…red

PS - if you purchased your phone after October 2015 you will have better chance but I'm going for it anyway. Nothing to lose. I hope someone gets use from this.
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