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    Apple now offer a 2 week refund on all purchases on app store

    Good or bad...some feel this will be the death of the europe app market as game makers will see no point as lots of people can buy and get bored of game in a 2 week period

    Ugly sweaters and cold soup are items many people would think about sending back, but what about an app or a digitally purchased song?

    Apple is giving users in many European countries a two-week window to return any purchases from the iTunes and app stores — no questions asked.

    You read that right.

    The update was rolled out with no fanfare and was first noticed Monday by German tech site iFun. The change comes after a European Union directive issued over the summer that focuses on consumer rights.

    The exception to the return rule: iTunes Gifts, which cannot be refunded after the code is redeemed, according to an English version of the “right of withdrawal,” which was posted on Apple’s website.

    Users also must not have deliberately downloaded the media they’d like to return to any of their devices. However, it was unclear if there was any way this could be monitored for abuse.

    Apple said users can use its “report a problem” feature within the two-week window or send a written statement detailing the order they want to return.

    Apple did not immediately respond to ABC News’ request for comment.

    In the United States, Apple has the right to refuse a refund. The company’s terms of service state that “all sales and rentals of products are final,” though individual issues are handled on a case-by-case basis.

    6 Comments

    Aeschylus

    ...The update was rolled out with no fanfare and was first noticed Monday … ...The update was rolled out with no fanfare and was first noticed Monday by German tech site iFun...



    There was no need for a 'fanfare', if you had been following the developments of the related discussions since October 2012.

    See:
    "The Directive on Consumer Rights"
    [ ec.europa.eu/jus…htm ]

    Additionally:
    "Consumer Rights: 10 ways the new EU Consumer Rights Directive will give people stronger rights when they shop online"
    [ europa.eu/rap…=en ]

    Specific to UK law (although, of course, the UK is included in the above legislation as it is an EU member state):

    "The Consumer Rights Bill"
    [ discuss.bis.gov.uk/con…ll/ ]

    "...We intend the Consumer Rights Bill to come into force on 1 October 2015, although this is of course subject to the will of Parliament."

    Does this apply to in app purchases?

    How about this being the savior of the App store? think about it, how much crap is on there churned out to just quickly cash in, maybe developers will have to MAKE real games and apps. the destruction of the app market already happened IMO with F2P ****!

    So basically more 'free' demos with in-app purchases.
    Gaming's going down the pan thanks to all this crap.

    fanpages

    There was no need for a 'fanfare', if you had been following the … There was no need for a 'fanfare', if you had been following the developments of the related discussions since October 2012.See:"The Directive on Consumer Rights"[ http://ec.europa.eu/justice/consumer-marketing/rights-contracts/directive/index_en.htm ]Additionally:"Consumer Rights: 10 ways the new EU Consumer Rights Directive will give people stronger rights when they shop online"[ http://europa.eu/rapid/press-release_MEMO-11-450_en.htm?locale=en ]Specific to UK law (although, of course, the UK is included in the above legislation as it is an EU member state):"The Consumer Rights Bill"[ http://discuss.bis.gov.uk/consumerrightsbill/ ]"...We intend the Consumer Rights Bill to come into force on 1 October 2015, although this is of course subject to the will of Parliament."



    '10 ways...' document was very helpful, thanks for posting.

    Users also must not have deliberately downloaded the media they’d like to return to any of their devices. However, it was unclear if there was any way this could be monitored for abuse.


    So basically if you downloaded it at all then you can't get a refund. Kinda seems like a get out clause to me.
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