Posted 6th Dec 2022
BBC article below, Just don't break it

bbc.co.uk/new…869

Apple is rolling out its self-repair service to the UK and seven other European countries on Tuesday.

iPhone 12 and 13 users, and some Macbook owners, will be able to fix their own devices by buying parts and tools and watching online tutorials.

But the tech giant warned that if the repair goes wrong, any existing warranty will no longer be valid.

Apple launched the service in the US in November 2021 following pressure from campaigners.

Members of the "right to repair" movement had been frustrated by the tight control Apple exercised over the process, which they said hurt independent shops and made fixing faults more expensive for users.

The US service has, however, faced criticism for being too difficult for the average consumer to manage. Technology journalist Brian Chen described his own attempt at repairing an iPhone 12 as a disaster in the New York Times.

"I destroyed my iPhone screen in a split second with an irreversible error," he wrote in his article.

Apple chief operating officer Jeff Williams said that customers should have "many options for safe, reliable, and secure repair". But the firm maintains that only those who are "comfortable" with carrying out their own repairs should attempt it.

There are, for example, 16 tools and a combination of 61 steps required to remove and then replace the screen on an iPhone 13, which has an 81-page repair manual.

Repair options include replacing batteries, screens and phone casings.

Apple has responded to criticism of its repair costs in the past, saying in 2019 that it had lost money on device repair services.

There has been increasing pressure on tech firms to expand the lifespan of hardware, both for financial and environmental reasons.

Since 2021, manufacturers of appliances like washing machines and televisions have been required to offer spare parts in the UK.

The UK's "right to repair" law is in line with rules in place across the European Union aimed at reducing energy and expanding product lifespans.
Community Updates
Cost of Living DealsMisc
New Comment

7 Comments

sorted by
Avatar
  1. Avatar
    In practice, this "right to repair" law doesn't go very far, as discussed here: hotukdeals.com/dis…848
  2. Avatar
    Useful for every iphone user, since, as we know, they all walk around with broken screens
  3. Avatar
    I've replaced many iPhone screens using less than 4 tools. It is fiddly and not without risk but easily doable for most people.
    Avatar
    Hmm.. i dunno. I’m quite tech savvy and have replaced screens for a couple of older iPhones, last one being the 6S but honestly it was a right pita! So I wouldn’t say it was easily doable for “most people”. As you said, there’s lots of fiddly parts that can break in the process i.e camera module and biometric sensors. (edited)
  4. Avatar
    Wow(highfive)
  5. Avatar
    Fantastic. We can now jump through various hoops, take on all the risk, have large sums of money held AND pay just as much for the parts as what a complete Apple repair costs! This programme is pure PR fluff designed to combat any real 'right to repair'.

    Mainstream media need to look beyond the headlines (edited)
  6. Avatar
    Love it, been doing it for a few years but it has been getting more tricky with the introduction of waterproof phones...

    Great find switchy! Heat if I could add it 😜
Avatar
Top Merchants