Apple Technical Helpline

I have a six months old Apple 24" iMac. I have never had any problems with it but this afternoon it froze on me and I had to turn it off at the wall and restart but it was still frozen (I could move the mouse about but not select anything) so I turned it off at the wall again and left it for half an hour and restarted and everything is now working ok.

Anyway, I am still under warranty but my complimentary 90 days telephone support has run out and I am not buying Applecare for a few more months. Can I still call Apple and speak to Technical Support or would they try and charge me a ridiculous amount for it because I am out of my complimentary 90 days?

Thanks

11 Comments

Banned

well... you need to talk to them about the refund so i cant see how that could call under technical support would it not be sales?

Original Poster

vacuumoflife;7395763

well... you need to talk to them about the refund so i cant see how that … well... you need to talk to them about the refund so i cant see how that could call under technical support would it not be sales?



REFUND? Despite the freezing problem, I love my iMac!

Banned

Sigh, i wasn't saying cash it in for crack i was saying that u NEED to talk to them about there FAULTY product


even though it sounds like its getting to hot or just needs a disk defrag which yes would go under support and they would proberly try and rape your monies


Google is your friend

vacuumoflife;7395833

Sigh, i wasn't saying cash it in for crack i was saying that u NEED to … Sigh, i wasn't saying cash it in for crack i was saying that u NEED to talk to them about there FAULTY product even though it sounds like its getting to hot or just needs a disk defrag which yes would go under support and they would proberly try and rape your monies Google is your friend



Is there not some sort of reset feature you can use for it?

Why dont you chuck in your restore discs.

Original Poster

vacuumoflife;7395833

Sigh, i wasn't saying cash it in for crack i was saying that u NEED to … Sigh, i wasn't saying cash it in for crack i was saying that u NEED to talk to them about there FAULTY product even though it sounds like its getting to hot or just needs a disk defrag



Sorry, I assumed you meant refund as in return it.

I am not sure what is wrong with it, I am going to the Apple Store tomorrow and will speak to someone about it. It is absolutely fine now so it may have been a one off but for how much money it cost me, i am not happy about it so I am definitely going to talk to Apple about it.

Also I have googled iMac freezing problems and it seems to be a known problem with some iMac's.

Banned

my views on the mac's is that your paying for the label and in some cases the design but if you think about all that tech being squished into a tiny space its bound to heat up

Original Poster

vacuumoflife;7395937

my views on the mac's is that your paying for the label and in some cases … my views on the mac's is that your paying for the label and in some cases the design but if you think about all that tech being squished into a tiny space its bound to heat up



Yea, that is true but I do a lot of photo editing and the iMac was a better choice for me. I also find it much easier to use than a PC and Snow Leopard is brilliant. However, I do agree that you are paying a rather large percentage for the brand.

Anyway, I will speak to an Apple Genius tomorrow and hopefully they will be able to help.

Talk to a store, these guy will sort you out. That the problem with Apple's as they don't fall over on a regular basis, Apple owners don't know what to do???

Call Apple tech support on 0870 8760753.

Support for Apple software is chargeable, hardware support is of course free. The Apple tech will provide help, until he/she is convinced that it was just a software problem.

Apple complementary 90days of software support is for asking questions about iTunes, iMovie, Mac OSX featerus etc. only.

vacuumoflife;7395937

my views on the mac's is that your paying for the label and in some cases … my views on the mac's is that your paying for the label and in some cases the design but if you think about all that tech being squished into a tiny space its bound to heat up



Hardly, the 24" iMac is largely a very large and very thick laptop and if similar parts can work in a much thinner 14" laptop there shouldn't be much problem cooling them in the iMac.

Apple do give you a lot for your money specs-wise but they are fairly lousy are design (the ergonomic type), as a photographer I'm surprised you even considered one given the lack of portrait mode, ports and expandability. Buying an all-in-one without a card reader that forces you to connect your camera using a wire seems rather counter-productive.

Anyway, back on topic are you sure the problem isn't the mouse? The mighty mouse is a fairly rubbish bit of kit and I wouldn't be surprised if it was the button on that which broke. Did any keyboard shortcuts or commands work?

Tech support is free btw (standard call rate to whereever their centre is)....... Repair and parts come under apple care.. which i got
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