Appliance warranty repair

    Quick question as I can't remember.

    Bought a Samsung washing machine from Best Buy last December which has developed a fault.

    Who do I call for assistance - Best Buy or Samsung?

    I'm thinking Samsung.


    Best Buy, You could go to Samsung but your contract is with Best Buy.

    They will probably give you the number for Samsung repairs anyway and they will sort it.


    best buy - good luck btw!

    Original Poster

    Called Best Buy who advised that as the appliance is over 30 days old I need to call Samsung.

    Called Samsung and my heart sank - they've moved their call centre overseas.

    Luckily, got a guy who had some common sense and good English who eventually arranged for an engineer to call me to schedule a visit.

    He started to try and fob me off to go through troubleshooting steps but I assured him I have already done that.

    Let's see what happens from here.
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