Are batteries replaced under warranty?

6 replies
Found 13th Oct 2010
Does anybody know if HP replace batteries under warranty, and how they do it?
On searching the net I read somewhere that some companies may send a replacement battery & a pre paid envelope for you to return the faulty battery.
Does anybody have any experience with this, and HP in particular? Laptop is now 10mths old, is holding very little charge & has an icon recommending replacing it.
TIA

  1. Misc
  2. Battery
6 Comments

Legally batteries are classed as "consumables" and as such usually have a 6 month warranty...

I had my Dell replaced after 10 months, give them a ring. They will probably claim it's a consumable item but I suppose it depends on how good their CS is. As I say Dell replaced mine no problem.

Banned

Batteries are usually only replaced if theres a known fault like the sony ones that kept over heating and catching fire

Banned

dell replaced ours at about 10 months, but said after 12 months they are not covered, even though we have extra warranty, the battery is only covered till 12 months

Original Poster

Thanks everyone.
Just got off phone. The man ran a few tests confirmed the battery was no good & is sending out a replacement which is covered by warranty He said it's covered for 3 mths now but as Sassie said if I extend the laptop warranty the battery is excluded.
He also said to take the battery out and use laptop straight from mains in case the battery explodes. We have an older laptop which holds no charge and is now always plugged in. Guessing I should take the battery out of that now too....

louiseb84

Thanks everyone.Just got off phone. The man ran a few tests confirmed the … Thanks everyone.Just got off phone. The man ran a few tests confirmed the battery was no good & is sending out a replacement which is covered by warranty He said it's covered for 3 mths now but as Sassie said if I extend the laptop warranty the battery is excluded.He also said to take the battery out and use laptop straight from mains in case the battery explodes. We have an older laptop which holds no charge and is now always plugged in. Guessing I should take the battery out of that now too....



if you use your laptop as a static machine always take the battery out. Only put it back in once every few weeks to top it up. All rechargeable batteries have a finite amount of recharges so keeping the batery out will help it last longer.
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