Long story short, sent CEX a brand new phone Galaxy A10 and was offered £104. A week later, they respond and say they have downgraded payment to £75 because the box was damaged. Item was securely packed and sent using their own labels.
I believe this is a scam by them to downgrade payment, when in reality there is nothing wrong with it, and they are just trying it on.
I will be taking this further guaranteed, but am keen to know if any members here have experienced similar experiences with these CEX cowboys...