Are Currys okay to return to if you open something?

Posted 5th Apr 2022

I want to open a smart watch and make sure it connects to some bike equipment. Worried if I have issues and have broken the seal they will be awkward with a return?

Purchased it online and was planning on returning to the store if I have any problems.

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5th Apr
Off premises purchases can be opened and assessed as if in a shop, then returned at buyer's expense for full refund within 14 days. No reason for return required; you are simply "cancelling the sales contract", because CCR 2013 sez you can. Refund may be reduced if excessively handled.
Currys' published policy follows this legislation, although whether the policy will be respected is open to conjecture, but it may be useful to throw it into a conversation with Currys CS:
Our policy:If you purchased online, you can return your items within 14 days even if you have opened it for inspection. It must be returned as new and in its original packaging.
currys.co.uk/ser…tml

Just don't unnecessarily trash the packaging when opening.
7 h, 28 m ago
I want to return a smartphone but I've thrown away the packaging
Would I still be able to return it?
5th Apr
They're are a nightmare even if you don't open the packaging!!
5th Apr
If purchased online then do the return process online you won’t even need to speak to anyone.
5th Apr
Because you bought it online they will accept the return as long as it is in it's original condition/packaging as you received it. You do not need to pretend it is faulty or anything. If you purchase in store then the item has to be faulty to be able to return an opened item. source. also i worked there many moons ago.
5th Apr
On the flip side if you bought something from Currys and found it had already been opened and out of the box how happy would you be?
5th Apr
Toon_army05/04/2022 17:30
Just say it's faulty and make sure you take it back the same day or after

If it’s faulty there is a chance they will ‘demand’ a repair or replacement rather than refund! Curry’s are notoriously difficult to deal with, my local store in Barnstaple is horrendous to deal with. Don’t expect any actual help or sympathy.

Good luck
10th Sep
Just dont buy from currys.

Send it back and buy from a retailer with a better returns policy (edited)
5th Apr
Toon_army05/04/2022 17:30
Just say it's faulty and make sure you take it back the same day or after

Pathetic
5th Apr
Just say it's faulty and make sure you take it back the same day or after
5th Apr
Yeah you probably have to pretend it’s faulty or else they won’t take it back .
5th Apr
There is no need to pretend anything. You can test like in-store and return within 14 days. I won't buy anything from them anyway. (edited)
6th Apr
fiestasteve4405/04/2022 17:35
If purchased online then do the return process online you won’t even need t …If purchased online then do the return process online you won’t even need to speak to anyone.

Exactly this!
6th Apr
I've returned my opened Airpods Pro in exchange for Airpods 3 to Currys in-store no problem! (edited)
18th Jun
Had to say item was faulty to get a refund; otherwise, they say they would refuse the refund. This was despite item not being opened, and within 7 days of purchase, with a receipt
18th Jun
If item purchaed in-store and you change your mind there is no legal requirement for any store to refund you.

express.co.uk/lif…ine
18th Jun
full refund... no question asked. Lies?
10th Sep
‘Unopened and sealed’
18th Jun
Distance selling rules apply.... You're free to inspect and reject for a full refund, you may have to pay return postage however.
18th Jun
Never had a single problem with Currys, fast free collections and refund within a decent time frame.
10th Sep
What if you've opened a phone (Google pixel 6a) used it, don't like it and have noticed it gets hot on the back and left side while using it.

Could I exchange it
10th Sep
If you are within the return period and you purchased it online you will have no problems. I returned my Pixel 6 to Currys after a week for a full refund.