Are Gamestop.co.uk reliable? For pre-orders of a game?

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Found 7th Jan 2015
Want to pre-order Bloodborne from them but are they reliable?
or Zavvi? Need to order from them as they're the cheapest for it atm

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Put it this way I received second son last year on day of release and about 4 weeks ago I got my GTAV pre order...
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