Are Hastings Direct car insurance any good?

I have recently taken out a new car insurance policy with Hastings Direct and so far i have had nothing but trouble from them!

I am still waiting for a cheque from them after they had given me personal accident cover for free (i had to pay for it then claim the cheque). I was told i would get the cheque when i got my documents, that was nearly 3 wks ago and the cheque hasn't arrived.
I've been given conflicting info from each person i've spoke to, one tells me i'll have it within 3-5 working days and another tells me i'll have it 14 days after the policy starts!!

I am also still waiting for my proper certificate to come through, which i have had to chase up. I have read some pretty bad reviews on Hastings since taking the polciy out with them, i just hope i never have to make a claim!!

Anyone else had any trouble with them?

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