Are Rakuten now Rogue?

Posted 17th Jan
I have been a member on Rakuten for a few years now, taking advantage when a super points offer comes up.

However i cashed in 1000 SP's End of November and have still not received a voucher (despite the points being taken)

I have contacted them once a week since and have not received any response other than the auto-receipt.

I have even asked them to send the same voucher again if they believe they have sent it.

As they have no other means of contact other than the website form fill It seems i am stuck £10 down with no recourse.

Anyone received a voucher exchange from them in the last 2 months (specifically from Currys?)
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Maybe email them from another email address with a generic query and see if they respond, then you'll know if they are ignoring you specifically.
good idea, will give it a try.
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