Are returns to Amazon for safe for expensive purchases made via gift cards?

14
Posted 18th Nov
I got an iPhone XR 128GB from Amazon during prime day (It was direct from Amazon and not the market place). I wholly paid for it with gift card credit I saved up over the years.

The device has been playing up. I contacted Apple who tried lots of steps and are now saying that I need to take it to an Apple store (which is quite far away, especially as I don’t drive and public transport isn't that great). Plus, the store said they would take a week to fix it, which means two trips.

I contacted Amazon, who said that they don't have the size/color in stock, but if I post it back to them, they will issue a full refund to my gift card account and I can either wait until that size/color comes back in stock or get another one.

I was about to post it, but my friend said returns like this to Amazon are a terrible idea, as they ban people for returning expensive items. Plus, as Amazon are going to issue the refund back to my gift card credit, if they then ban my account, I'd lose all that money. Plus the return goes through the post office which my friend says isn't especially safe for such items.
The fault is also intermittent, so they could reject the return upon receipt.

I have made three returns to Amazon in the past for screen protectors I got, as they had sent the wrong ones. So I am not sure if that puts my account at risk.

So is my friend correct? Googling around there seems to be lots of horror stories.
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14 Comments
No friend scaremongering, insure the postage for the value of the goods
Don't know why anybody think they can keep moeny in case they suspend an account. They can't.
Edited by: "Buckyball" 18th Nov
I would think to get banned from amazon, would require frequent returns.
I have made quite a few (legitimate) returns,
And haven’t had any problems.

Also had a surface pro 6 refunded after 6months (kept crashing) and no problems.

Only thing I would be wary about is how you post it, and proof it’s been posted
Edited by: "Evilcell" 18th Nov
TL;DR don’t send lots and lots and lots back. Go through chat/phone returns. All is good.

If you send lots and lots back there’s a chance of banning, if you send lots of high value items back in a short period the idea of banning is possible. It’s always best to get the return done via the chat/phone that way they have it on record as to why you’re returning it. It may not be true but it’s how I’ve always sent stuff back. Never had any issues with the idea of banning or returning items.
I beleive that over 10% returns triggers a look at your account
OP, Everything you've said has happened to members on here in the past. Your friend is correct but chances of any of those happening to you are hopefully slim.
There is anecdotal evidence to show that too many returns, a high gift card balance (usually 4 digits), etc trigger an account review. The gift card balance is forfeit if Amazon believes the gift cards were obtained fraudulently.

OP - just insure the package and use tracked & signed delivery.
Edited by: "bozo007" 18th Nov
Thanks for all the help everyone! My friend also said to read the returns label carefully, as it says that the refund is estimated.

I contacted Amazon and they said that they cannot guarantee the full refund, as because, the fault only occurs intermittently, if it doesn't occur when they recieve it, then they will only give a partial refund.

I think I might just find a way to get the Apple store instead. Bit risky sending back to Amazon when the fault isn't clear cut!

EDIT: Now the lady in the Amazon chat is saying she's not sure about this and will get a specialist to email. I will update if Amazon provides a different response.
Edited by: "gigglybear" 18th Nov
You need to unfriend that friend.
Send it off, if no fault then it will get returned by amazon or apple.
If your so worried about post then insure it
Edited by: "Misslovely" 18th Nov
That's why amazon is the best. You get the 'amazon warranty' if you buy direct from them. Means that they either give you a replacement (if possible) or give they give you a full refund.
How far is the apple shop? Even with public transport you’re never that far away.... do they not allow you to post it in for repair to apple
An update on this: I managed to speak to an Amazon manager on chat who said I would defiently get a full refund. However, when I asked him to confirm it an email, his email mentioned that the refund is based on the fullfilment center inspecting the fault.

I think it would be safe to send back. However, since then Apple got in touch and said I can fix the issues by following some steps, so I will give that a try first!
gigglybear18/11/2019 17:41

I contacted Amazon and they said that they cannot guarantee the full …I contacted Amazon and they said that they cannot guarantee the full refund, as because, the fault only occurs intermittently, if it doesn't occur when they recieve it, then they will only give a partial refund.


The are not going to test anything, it will go straight into the bin or they might return it to Apple.
Buckyball19/11/2019 08:57

The are not going to test anything, it will go straight into the bin or …The are not going to test anything, it will go straight into the bin or they might return it to Apple.



Various advisors on the Amazon chat told me it will be tested, but looking at comments on various websites, I think Amazon are just saying that to cover themselves and what you have said (about them not testing it) is correct.

I'll try the steps Apple have given and if they don't work, it probably will be safe to send it back to Amazon.
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