EXPIRED

Argos Home Delivery you are a disgrace!

Having placed an order some 4 weeks ago for 2 new Sofa's, and being told the items were in stock (and paying for them immediately,) I have been called today to be told they will not fulfill my order.
Now knowing that Argos have a reputation for doing this, i made sure I called them, every week, from day 1 to confirm that there were no issues. Everytime I called, the same response, they'll be in in the next few days.
I finally call them on saturday and funnily enough the order has been delayed till early September. Why?? They don't know.
So they call me today and tell me they can't get stock. Why not? They don't know. Why did they tell me they had stock and not deliver that stock? They don't know. Do they have a live stocking system? They don't know. Do they have a contract and have an order placed with their supplier for mine and the other orders placed from customers? They don't know.
Their answer, you can change your order or you can have a refund. No explanation, no acceptance that they have a problem with how they take orders, and they will always take the money up front before they confirm your order, unlike a lot of companies who take money on despatch.
Your customer service and the service your company supplies is a disgrace!

19 Comments

You were lucky

They delivered mine

dontasciime;6102210

You were lucky They delivered mine

lol:w00t:

Banned

dontasciime;6102210

You were lucky They delivered mine


yeah, I reckon OP had a lucky escape :thumbsup:

telephone number - head office

01908690333

at least you can vent your anger - or try to be very very nice - ask for customer services manager - you want interest on your money and something for inconvenience
if they didnt have the stock - they shouldnt have offered - trading standards would be very interested - mis selling


Sara Weller
Argos LTD
489-499 Avebury Boulevard
Central Milton Keynes
MK9 2NW.

sucky

personally would never order a sofa from a catalogue-a picture tells you nothing about the quality at all-you should see it in a showroom first.

Original Poster

Ah, but it's free returns, so that wouldn't be an issue.
I guess I have zero rights in this matter, despite them having sat on my cash for a month.
Customer Services are a joke, we're sorry but we don't know and don't care, refund or take another sofa.

Who is Sarah Weller, and how old is that address?

I had the same problem with a washing machine. 3 months wait and still nothing. Order Cancelled

argos sucks donkey.... feet

bad times

dontasciime;6102210

You were lucky They delivered mine


+1 and I didn't give them the £5 tip!

cancel your order and get a refund.bought a suite a couple of years ago and it was sitting on a park bench.cushions went flat after 6 months.there is enough deals out there to avoid argos crap.

I had a bed delivered by Argos Delivery the other week (bought from Homebase but delivered by Argos) Ordered it on the Friday....was delivered on the Monday....no probs at all....every company is gonna have good and bad reviews I would defo give head office a ring and vent....would NOT be impressed!!!!

Banned

lil_tiger;6103790

I had a bed delivered by Argos Delivery the other week (bought from … I had a bed delivered by Argos Delivery the other week (bought from Homebase but delivered by Argos) Ordered it on the Friday....was delivered on the Monday....no probs at all....every company is gonna have good and bad reviews I would defo give head office a ring and vent....would NOT be impressed!!!!


argos own homebase

contact trading standards office

csiman;6103982

argos own homebase



yeah I know....but i was referring to the delivery been the same :?

Original Poster

stuntman9883;6104692

contact trading standards office


Do I actually have a leg to stand on though??

And where else can I get a sofa from.
Tried:-
Next
Littlewoods
BHS
Marks & Sparks
SCS
DFS
IKEA
Sofa Sofa, although the reviews of them are not that good.
Harveys

I'm loosing the will to carry on, might just sit on the floor for the next few years!!!! :o)

ClarityofMind;6102702

argos sucks donkey.... feet



:lol: thats one way of putting it.

dontasciime;6102210

You were lucky They delivered mine



I LOL'D - a lot, must rep you for pure comic genius :-D

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