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Argos product injury compensation?

24
Found 13th Aug 2014
Recently i purchased a hair dryer which is a 'produced for Argos' product. When i plugged it to the mains, it got fired and burnt my wrist. The worst thing is it got short circuit and electric sparks got into my eyes. From that day i got headache for left part of my head. I rushed to my gp on the day of accident and my doctor gave some eye drops and creams. She advised me if the headache doesn't stop within 5 days, it may be a serious issue and asked me to go to a general hospital. I filed a haznot injury form which the Argos complaint line asked me to fill up in the store. They said that form will be passed to the CEO.

My headache doesnt seem to be stopping, and i wish to write to the CEO on this.. I have proof for everything. I got the pictures of burns and cuts occured in ma hand. Im seeking for a compensation as im not that rich to spend money to cure myself. Any advice on this?
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I think you'll need a professional opinion to confirm that it was the product which caused this or possibly a fault with your mains. Unless this is obvious from the damage?

I don't believe in all these compensation things especially for pains which cannot be proved, however in these circumstances I would say you have a right to claim considering your burns and cuts.

One thing I do question is how to earth did you get sparks in your eyes? Sparks don't travel that far and its not like you had your head next to the socket...
That doesn't seem right to me




Edited by: "joshp" 13th Aug 2014
Sorry to hear of your misfortune. What did the hospital say? Healthcare is free in the UK. If you wish to pursue a claim try watching afternoon TV and calling one of the numbers on the many compensation as. Take care. X
Original Poster
joshp

I think you'll need a professional opinion to confirm that it was the … I think you'll need a professional opinion to confirm that it was the product which caused this or possibly a fault with your mains. Unless this is obvious from the damage? I don't believe in all these compensation things especially for pains which cannot be proved, however in these circumstances I would say you have a right to claim considering your burns and cuts. One to I do question is how to earth did you get sparks in your eyes? That doesn't seem right to me



The hair dryer's blower was facing towards my eyes. First the sparks got into my eyes, so i closed my eyes with the left hand. So my left hand wrist got a burn. It all happened within seconds.
Original Poster
IamMT

Sorry to hear of your misfortune. What did the hospital say? Healthcare … Sorry to hear of your misfortune. What did the hospital say? Healthcare is free in the UK. If you wish to pursue a claim try watching afternoon TV and calling one of the numbers on the many compensation as. Take care. X



Yah. Im looking for a no win no fee laywers.
WayneCzar

Yah. Im looking for a no win no fee laywers.



Okay, so they came from the hairdryer not the plug?

Anyway, yes you have a case if the product is at fault, which you need to prove.

Ensure you go somewhere with good reviews and possibly somewhere which reclaims their fee's rather than taking a percentage.

Being honest, I am no lawyer (like you couldn't have guessed :p) - you need professional advice really.
Edited by: "joshp" 13th Aug 2014
Original Poster
joshp

Okay, so they came from the hairdryer not the plug? Anyway, yes you have … Okay, so they came from the hairdryer not the plug? Anyway, yes you have a case if the product is at fault, which you need to prove. Ensure you go somewhere with good reviews and possibly somewhere which reclaims their fee's rather than taking a percentage. Being honest, I am no lawyer (like you couldn't have guessed :p), you need professional advice really.



I can see that. :P but im 100% sure its not the mains. Argos submitted the affected hair dryer to the QC. So they can check whats wrong with it.
are you sure your hands were dry?
WayneCzar

I can see that. :P but im 100% sure its not the mains. Argos submitted … I can see that. :P but im 100% sure its not the mains. Argos submitted the affected hair dryer to the QC. So they can check whats wrong with it.



haha anyway, good luck - I hope you get a fair amount!
Original Poster
elliott1982

are you sure your hands were dry?



im 100% sure..
Seems legit...

my mom bought one of these hairdryers and had to return it because it started smoking
I call troll, I've seen your previous comments
Post back here with the amount awarded. Will be interesting to see how argos respond.
I can suggest some lawyers however I am not sure If they would go to the catchment your in.
You have done the right thing with pictures and Gp consulted but did you keep the hair dryer in your possession.
Original Poster
Argoj

You have done the right thing with pictures and Gp consulted but did you … You have done the right thing with pictures and Gp consulted but did you keep the hair dryer in your possession.



Argos complaint line wanted me send the hair dryer back to the store so that they can investigate what happened. They just want to know what could have caused the issue. Something like it was misused by me or not.
WayneCzar

Argos complaint line wanted me send the hair dryer back to the store so … Argos complaint line wanted me send the hair dryer back to the store so that they can investigate what happened. They just want to know what could have caused the issue. Something like it was misused by me or not.



You would have had a much stronger case had you retained ownership. They can now decide the cause of the accident and i would not bet against them deciding it was caused wholly or in part by the way you were using the item, storing the item, accidentally damaged the item etc. etc.

I would also expect the item has now been inspected and disposed of if you were to ask for its return.
Original Poster
Argoj

You would have had a much stronger case had you retained ownership. They … You would have had a much stronger case had you retained ownership. They can now decide the cause of the accident and i would not bet against them deciding it was caused wholly or in part by the way you were using the item, storing the item, accidentally damaged the item etc. etc. I would also expect the item has now been inspected and disposed of if you were to ask for its return.



But it's their policy they said.
Original Poster
Argoj

You would have had a much stronger case had you retained ownership. They … You would have had a much stronger case had you retained ownership. They can now decide the cause of the accident and i would not bet against them deciding it was caused wholly or in part by the way you were using the item, storing the item, accidentally damaged the item etc. etc. I would also expect the item has now been inspected and disposed of if you were to ask for its return.



Without returning the item i cant file a haznot form.
Banned
Put a claim in, then milk it for everything. Don't forget to try then to claim incapacity benefit, mobility and anything else you can screw out of the system. Broken Britain. Sue, sue, sue!
Original Poster
missleading

That's terrible, OP - significant burns and arc eye in one go! I would … That's terrible, OP - significant burns and arc eye in one go! I would get a specialist's report on the extent of the burns, the treatment received and the arc eye, etc. Presumably you have documentation of the slit lamp examination with fluorescein staining and have a copy of the prescription for antibiotic drops, tropicamide and lidocaine? Oh, and don't forget to get a psychiatrist's opinion on the compensation neurosis. HTH



I have copies of the prescription by gp.
Which model is it? I want to get one.
That was unlucky but make sure your electrical circuits are up to standard. This sounds like an electrical short in the dryer and the breaker in your consumer unit should disconnect in 0.4 seconds, was it over in under half a second? Ideally you should have RCD protection also.
WayneCzar

But it's their policy they said.




WayneCzar

Without returning the item i cant file a haznot form.




They would say that wouldn't they!

They do not want you taking it to trading standards and them starting an investigation, the very last thing they want is them looking into they safety policies and testing, and they would not want you declaring expert witness advice in court stating the product was total crap.

Your case while still strong would have been much stronger with the item in your possession.
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