On Monday my father ordered and
paid online for a Nextbase dashcam from Argos and chose to click and collect.
Yesterday morning he went to the store in Brentwood (there were none in
Chelmsford) and collected it. That afternoon he opened the box and immediately realised
that he had ordered the wrong model (he wanted a 512GW but it was a 512G) so he
therefore decided to take it back to his local Chelmsford store and get a
refund. A couple of hours later he did so but returned rather upset as, despite
speaking to 2 members of staff, they refused point blank to give a refund
saying that as the seal on the box was broken they could no longer resell it
and therefore he was not entitled to a refund.
The dashcam had been collected
only hours previously and clearly has not been damaged in any way so I am
wondering if what they claim about the seal is legally correct or just an
attempt to avoid giving the refund. I thought that in most cases you had 14
days to change your mind and receive a full refund provided the product is
still “as new” but I realise there may be loopholes so would like to be sure he
is in the right before proceeding further. Thanks.