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    arh the AA

    My hubs broke down this morning and been waiting over 2 1/2 hours for a tow truck (flatbed style one) to bring his car home, twice they have given him a time and no one turned up. So he phones them back now they are saying it's going to be another 2 hrs!!! Can you do anything about this sort of wait? like complian and get membership fees back?

    sorry rant over!

    6 Comments

    WE broke down on the M20, just past a slip road onto the motorway. In spite of us telling the AA the junction number & the direction in which we were travelling they said that they couldn't find us - their driver was looking for us over 20 miles away! I was told that I couldn't have a refund so I cancelled my subscription.:x

    Banned

    call the cops?

    It's the AA - they are not contracted to specific response times so no you can't complain and get your money back

    It's not their fault they are busy

    Check your policy - i think some memberships have a maximum wait time.
    Probably not yours though or I think they would have been out to him! Worth a look though.

    Original Poster

    dimebars;6914435

    call the cops?It's the AA - they are not contracted to specific response … call the cops?It's the AA - they are not contracted to specific response times so no you can't complain and get your money backIt's not their fault they are busy



    Wow yet another helpfull comment from you :whistling:

    Banned

    I was in a similar situation on the M1 recently. The AA have a duty to be there within 2 hours of the reporting or the police take action. The traffic officer with me gave them a right run-through.

    All the AA drivers are effectively freelancing nowadays, and have a maximum distance they're allowed to travel to pickup someone. You might've been right on the boundary between two operators.

    Original Poster

    the main problem is his car is 4 wheel drive so they can't tow him on there normal vans :-( , watch this space car for sale lol i've had enough of it :roll:
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