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    Asda failing to provide substituted items

    Ordered some razor blades online and although the order was accepted I received an email this morning saying order was cancelled as item was oos at time of picking.
    I believe they should have provided a suitable replacement but they refused to do so.
    Another case of being ripped off by major company not sticking to their T&Cs.

    84 Comments

    Looks like you'll have to venture out the house. Keep us posted.

    What razor blades did you order?

    Pointless sending you Wilkinson Sword blades if you own a Mach 3...

    Original Poster

    RossD89

    What razor blades did you order?Pointless sending you Wilkinson Sword … What razor blades did you order?Pointless sending you Wilkinson Sword blades if you own a Mach 3...



    ​I ordered blades that come with a razor so imo they should have been replaced with a similar item. Im not stupid enough to expect different heads for a different razor.

    I believe that in certain circumstances they are not obliged to substitute....

    I'm at a loss to see how anyone is being ripped off here . What am I missing?

    bet you walk to store and they will be sitting in the aisle the exact item ordered how angry will that make you ? to this

    Original Poster

    psychobitchfromhell

    I'm at a loss to see how anyone is being ripped off here . What am I … I'm at a loss to see how anyone is being ripped off here . What am I missing?



    ​Because under their T&Cs when you order online from what is supposed to be in stock items if they run out they should replace with a sustitute item even if it means replacing with a more expensive item. The choice is then with the customer whether to accept the item or not. Just cancelling an order doesnt help the customer it bails them out by not having to provide a more expensive item. This doesnt fill the online shopper with much confidence especially as you dont get the email until the following day saying its been cancelled.

    Original Poster

    justanothercid

    bet you walk to store and they will be sitting in the aisle the exact … bet you walk to store and they will be sitting in the aisle the exact item ordered how angry will that make you ? to this



    ​I will be in store later and if my item is in stock I will complain and hopefully get the picker sacked

    Had they taken payment? If not, they're under no obligation to do jack **** for you.

    I bet if they replaced it with a cheaper item there would be tears?

    philhib1964

    ​Because under their T&Cs when you order online from what is supposed to b … ​Because under their T&Cs when you order online from what is supposed to be in stock items if they run out they should replace with a sustitute item even if it means replacing with a more expensive item. The choice is then with the customer whether to accept the item or not. Just cancelling an order doesnt help the customer it bails them out by not having to provide a more expensive item. This doesnt fill the online shopper with much confidence especially as you dont get the email until the following day saying its been cancelled.



    Who says they have to provide a more expensive item, eight packs of value range disposables job done

    Besides if the op got off his **** and went to asda he might find reduced to clear xmas stuff

    philhib1964

    ​I will be in store later and if my item is in stock I will complain and h … ​I will be in store later and if my item is in stock I will complain and hopefully get the picker sacked


    Wow, so you are upset that they didn't send you a more expensive replacement? And if the item is in stock you want someone sacked oO
    Next time save the disappointment and do the shopping yourself

    philhib1964

    ​Because under their T&Cs when you order online from what is supposed to b … ​Because under their T&Cs when you order online from what is supposed to be in stock items if they run out they should replace with a sustitute item even if it means replacing with a more expensive item. The choice is then with the customer whether to accept the item or not. Just cancelling an order doesnt help the customer it bails them out by not having to provide a more expensive item. This doesnt fill the online shopper with much confidence especially as you dont get the email until the following day saying its been cancelled.


    But you haven't lost out so how have you been ripped off ? Slightly inconvenienced maybe but not out of pocket. If they had replaced it with an inferior product I would understand but they haven't. Good luck getting the picker sacked.

    Asda will pick items not necessarily from the store closest to you. So you may
    find the item in your local but that's not where your order came from.
    Just on case you actually do go to your local and try to get someone sacked.

    Asda has always subbed expensive items for me but its thing like handwash

    hope you get some compensation op, rip off britain strikes again!

    psychobitchfromhell

    But you haven't lost out so how have you been ripped off ? Slightly … But you haven't lost out so how have you been ripped off ? Slightly inconvenienced maybe but not out of pocket. If they had replaced it with an inferior product I would understand but they haven't. Good luck getting the picker sacked.




    Personally if i needed say razors (which technically i don't in this weather) sanity towels or something I wouldn't give a hoot if they replaced it with a inferior product so long as it does the same job and came to the same value, as i said 8 packs of value brand razors job done, who knows you might like the replacement, if not keep em for emergency or give em away.

    Be different matter with things like bread if i bought a £1 loaf and they sent me 3 value brand ones but with things without a shelf life whats it matter?

    Our most recent order asked for Shampoo and got Baby Oil as the substitute. Got the cost refunded and an eVoucher as compo.

    Error440

    Personally if i needed say razors (which technically i don't in this … Personally if i needed say razors (which technically i don't in this weather) sanity towels or something I wouldn't give a hoot if they replaced it with a inferior product so long as it does the same job and came to the same value, as i said 8 packs of value brand razors job done, who knows you might like the replacement, if not keep em for emergency or give em away.Be different matter with things like bread if i bought a £1 loaf and they sent me 3 value brand ones but with things without a shelf life whats it matter?


    Maybe I just have more important things to worry about than some razors. First world problems and all that

    Error440

    Personally if i needed say razors (which technically i don't in this … Personally if i needed say razors (which technically i don't in this weather) sanity towels or something I wouldn't give a hoot if they replaced it with a inferior product so long as it does the same job and came to the same value, as i said 8 packs of value brand razors job done, who knows you might like the replacement, if not keep em for emergency or give em away.Be different matter with things like bread if i bought a £1 loaf and they sent me 3 value brand ones but with things without a shelf life whats it matter?



    ​While I don't agree with OP rant, I don't agree with you either. There can be a big difference in quality of some value items and razors are one of them. I would personally never use them as they are horrible to shave with in my opinion, so if I have paid for a higher quality item that I like using I would not expect or accept an inferior quality just because I got more of them to make up the value. You can always turn it down I know but your logic in my opinion is flawed.

    bigtastyburger

    Our most recent order asked for Shampoo and got Baby Oil as the … Our most recent order asked for Shampoo and got Baby Oil as the substitute. Got the cost refunded and an eVoucher as compo.



    You could have tried the oil cleansing method.

    bigtastyburger

    Our most recent order asked for Shampoo and got Baby Oil as the … Our most recent order asked for Shampoo and got Baby Oil as the substitute. Got the cost refunded and an eVoucher as compo.


    baby oil is way more fun

    Error440

    Personally if i needed say razors (which technically i don't in this … Personally if i needed say razors (which technically i don't in this weather) sanity towels or something I wouldn't give a hoot if they replaced it with a inferior product so long as it does the same job and came to the same value, as i said 8 packs of value brand razors job done, who knows you might like the replacement, if not keep em for emergency or give em away.Be different matter with things like bread if i bought a £1 loaf and they sent me 3 value brand ones but with things without a shelf life whats it matter?




    Such things exist? oO If so, do they work, and can you recommend a brand?

    philhib1964

    ​I ordered blades that come with a razor so imo they should have been r … ​I ordered blades that come with a razor so imo they should have been replaced with a similar item. Im not stupid enough to expect different heads for a different razor.



    So you ordered a razor which comes with blades... not blades that come with a razor. oO

    Why the hell would they substitute that if you specifically chose that razor? It's not like substituting one brand of cheddar for another.

    Edited by: "RossD89" 30th Dec 2016

    first world problems oO

    Make another order entirely out of the out of stock razor blades. That'll show em.

    Get real op. I believe in complaining, but this is really out there.
    I never want substitute as i am so particular about what i want that i would rather go without than having anything else.

    Original Poster

    Error440

    Besides if the op got off his **** and went to asda he might find reduced … Besides if the op got off his **** and went to asda he might find reduced to clear xmas stuff



    ​So I suppose you are stuck in the dark age and dont do online shopping wheras I like to do a bit of both. I wish mods would take formal action against individuals like you as you have nothing constructive to say.
    And. as most deals on here are online deals why are you on here in the first place?

    Original Poster

    Error440

    Who says they have to provide a more expensive item, eight packs of … Who says they have to provide a more expensive item, eight packs of value range disposables job done



    ​They do...similar or better.

    moneysavingkitten

    Make another order entirely out of the out of stock razor blades. … Make another order entirely out of the out of stock razor blades. That'll show em.



    They'll probably have more stock in and you'll be stuck with 100 razor blades lol.

    philhib1964

    ​So I suppose you are stuck in the dark age and dont do online shopping w … ​So I suppose you are stuck in the dark age and dont do online shopping wheras I like to do a bit of both. I wish mods would take formal action against individuals like you as you have nothing constructive to say.And. as most deals on here are online deals why are you on here in the first place?




    Heres something constructive for you, I'm having a nice little bottle of famous grouse right now, bought 4 for 75p each yesterday in asda because i got off my **** to go shopping

    philhib1964

    ​I will be in store later and if my item is in stock I will complain and h … ​I will be in store later and if my item is in stock I will complain and hopefully get the picker sacked



    Bit harsh expecting somebody to lose their job and income just because you had to wait for a shave isn't it?..... And a happy new year to you!

    Banned

    barriey

    Bit harsh expecting somebody to lose their job and income just because … Bit harsh expecting somebody to lose their job and income just because you had to wait for a shave isn't it?..... And a happy new year to you!




    barriey

    Bit harsh expecting somebody to lose their job and income just because … Bit harsh expecting somebody to lose their job and income just because you had to wait for a shave isn't it?..... And a happy new year to you!



    Surprised they weren't sent to you even though you didn't order them...

    philhib1964

    ​So I suppose you are stuck in the dark age and dont do online shopping w … ​So I suppose you are stuck in the dark age and dont do online shopping wheras I like to do a bit of both. I wish mods would take formal action against individuals like you as you have nothing constructive to say.And. as most deals on here are online deals why are you on here in the first place?




    Yeah, freedom of speech should only be a thing when it suits you, fight the power!

    Original Poster

    Well there's a poor mans tipple. No wonder you have attitude drinking that crap, no matter how much it cost.

    Original Poster

    barriey

    Bit harsh expecting somebody to lose their job and income just because … Bit harsh expecting somebody to lose their job and income just because you had to wait for a shave isn't it?..... And a happy new year to you!



    ​Sack em all thats what I say. I'd even sack you if it wasnt for the fact I need my bins emptying after the new year.

    J4GG4

    They'll probably have more stock in and you'll be stuck with 100 razor … They'll probably have more stock in and you'll be stuck with 100 razor blades lol.



    Shusssh.

    philhib1964

    Well there's a poor mans tipple. No wonder you have attitude drinking … Well there's a poor mans tipple. No wonder you have attitude drinking that crap, no matter how much it cost.



    At least Error doesn't need to try to scam more expensive razors out of ASDA.

    I really wish they sent you something like a potato instead.
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