Asda Online Grocery - BEWARE
Found 11th Feb 2010
I'm sure other people have been affected by this but I wanted to know what other peoples experiences have been. Last weekend I decided to try an online shop from asda as there always seem to be loads of deals posted on HUKD. I bought various things such as beer (£5) and razors (£5). When the delivery turned up on Monday night I noticed that although several things hadn't been delivered the bill was £15 more than I had been expecting. On closer inspection the beer had increased in price to £7 and the razors to almost £9. When I phoned the call centre the guy said I should have read the small print and that they can change the price. Is it just me but this doesn't make sense, surely the price you pay should be the price when you add them to your basket and not when the items are delivered (within reason, say 7 days). I phoned back to say I wanted to return the items in question and they said I could either return to a store (20 miles away) or wait for a van to be in my area. I won't be using Asda again but wondered if the others i.e. tesco, sainsburys and waitrose/occado were the same. Sorry for the rant but I thought on-line shopping was the way forward, i.e. being green and saving a few quid.