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    Asda Online Shopping, i have been charged for unavailable items

    Hello, I did online shopping on Asda, I had 5 unavailable items and they charged me for that items. What can i do now? wait for refund? Strange thing is that on my reciept total cost is 62.33£ So as much as I should pay but they charged me 76£ including those not available items. Sorry for me English.

    6 Comments

    you'll be wanting to contact asda..

    http://asda-grocery.custhelp.com/app/answers/detail_grow/a_id/1516/~/contact-us---0800-952-0101

    Give customer service a call and chat to them (although based in South Africa) they are usually very helpful and will aid with your refund.

    I got a toy from asda direct purchased it. Delivery day came and passed. Turns out they never had the item in stock. Had to ring customer services who said about putting the money back in my account took quite a few days though

    yep, my grandma had this issue. you will only be refunded if contact asda!!

    Original Poster

    Ok big thanks guys for answers, I will try to contact with them.

    So your bank statement shows a debit of £76?

    I can't see how they could charge you for unavailable items as they wouldn't have been able to put them through the till oO
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