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    ASDA WHEELCHAIR/SCOOTER CHECKOUT RANT

    In my local Asda (Breck Road Liverpool) out of about 28 checkout tills one is for wheelchairs and scooters, so everyone else has 27 tills to go to, so how come whenever I get to the wide aisle it is always packed with people who are able to use all the tills, I think Asda should have the wide aisle only for wheelchairs and scooters, now I know that there might not be many people that may use it then but they could have it like that and then if anyone goes to the till staff could go on it, It really pisses me off that I can only use one after waiting for everyone else to be seen, or they should have all of the aisles wide.
    sorry for babbling on, but I just get so mad.

    99 Comments

    wouldnt doing that just make other till queues longer and why exactly shold persons in wheelchairs/scooters get preferencial treatment? yes they reqire things to be slightly different from able persons bt that doesnt mean that a till shold be there just for them so they dont have to wait in a queue like everybody else!

    Maybe they should leave it as it is, but if someone in a wheelchair/scooter comes to that speacilist(sp) till they get to jump the queue, if people dont like the rule they are free to queue at the other 20 odd tills. Might put people off altogether that way

    i really hate people that use up stuff not meant for them

    parking bays toilets etc etc

    xena_morph;5968616

    wouldnt doing that just make other till queues longer and why exactly … wouldnt doing that just make other till queues longer and why exactly shold persons in wheelchairs/scooters get preferencial treatment? yes they reqire things to be slightly different from able persons bt that doesnt mean that a till shold be there just for them so they dont have to wait in a queue like everybody else!



    +1, though I would have worded it a bit nicer.
    The supermarket couldn't pay someone to sit there waiting for someone in a wheelchair/scooter to come along.
    And if you are in a wheelchair/scooter, then there is no need for you to go in a shorter queue. The sign says 'wide aisle' to inform you that the aisle is wider, not that it is intended for use EXCLUSIVELY by those who need a wide aisle :thumbsup:

    i agree with op makes sense to keep it closed untill needed then they could call some1 from shopfloor to serve

    Surely the queue is the same?

    If they kept it only for wheelchair users, they'd get lots of complaints from the people that are waiting at the normal tills needlessly.

    Ask at customer services for a suitable compromise.

    Grass is always greener eh. Shouldn't really make any difference, if you 'choose' your checkout you'll always choose the slowest one, so having that choice made for you is probably a blessing in disguise ;-)

    Original Poster

    nikkib123;5968596

    Yeh but are ALL of the other 27 aisles open?I go to the wide aisle if … Yeh but are ALL of the other 27 aisles open?I go to the wide aisle if no-one else is waiting!



    Most of them are open, and yes if no one is at the till that is okay, but only if empty otherwise it might get a long queue and then people in chairs or scooters have to wait

    jah128;5968636

    Grass is always greener eh. Shouldn't really make any difference, if you … Grass is always greener eh. Shouldn't really make any difference, if you 'choose' your checkout you'll always choose the slowest one, so having that choice made for you is probably a blessing in disguise ;-)



    :giggle:

    Original Poster

    xena_morph;5968616

    wouldnt doing that just make other till queues longer and why exactly … wouldnt doing that just make other till queues longer and why exactly shold persons in wheelchairs/scooters get preferencial treatment? yes they reqire things to be slightly different from able persons bt that doesnt mean that a till shold be there just for them so they dont have to wait in a queue like everybody else!



    How are people in chairs and scooters get preferencial treatment, we get one wide aisle and then there is about another 27 aisles for others :?

    vickywil5;5968640

    Most of them are open, and yes if no one is at the till that is okay, but … Most of them are open, and yes if no one is at the till that is okay, but only if empty otherwise it might get a long queue and then people in chairs or scooters have to wait



    but why sholdnt' they wait, everyone else does!!

    xena_morph;5968616

    wouldnt doing that just make other till queues longer and why exactly … wouldnt doing that just make other till queues longer and why exactly shold persons in wheelchairs/scooters get preferencial treatment? yes they reqire things to be slightly different from able persons bt that doesnt mean that a till shold be there just for them so they dont have to wait in a queue like everybody else!




    -1

    vickywil5;5968652

    How are people in chairs and scooters get preferencial treatment, we get … How are people in chairs and scooters get preferencial treatment, we get one wide aisle and then there is about another 27 aisles for others :?



    the preferencial treatment I am on about is why should an aisle be kept closed and only used for wheelchair/scooter users

    Banned

    I think all disabled and old people should be made to order their shopping online, that way us able bodied could get to the checkout and do our shopping quicker without getting stuck behind them. Businesses would save mega bucks too by not having to build ramps and wide isles for them.

    oh and we could park closer to the front door

    Original Poster

    xena_morph;5968657

    but why sholdnt' they wait, everyone else does!!



    well if there is more than one person at the till who is in a chair or scooter that is fine but at least it is someone else who needs that aisle who is using it, they have wheelchair car spaces and things so why not aisles aswell

    lumoruk;5968668

    I think all disabled and old people should be made to order their … I think all disabled and old people should be made to order their shopping online, that way us able bodied could get to the checkout and do our shopping quicker without getting stuck behind them.



    :w00t::giggle:

    A friend of mine is forced to use a wheel chair, and I think would probably not like the idea of a special checkout.

    i am in full support of equality for disabled people, but surely the idea of making a special checkout would NOT be encouraging equality but instead discrimination? After all, if someone is queueing for hours and then sees a wheel chair breeze in front of them, that may anger them. I understand that many people have many different needs, but most of those needs don't prevent people lining up with everyone else

    vickywil5;5968669

    well if there is more than one person at the till who is in a chair or … well if there is more than one person at the till who is in a chair or scooter that is fine but at least it is someone else who needs that aisle who is using it, they have wheelchair car spaces and things so why not aisles aswell



    But there wouldn't be more people in your queue than anyone elses as people naturally distribute themselves pretty evenly over all the checkouts :thumbsup:
    If more abled users were prevented from using the wide aisle then there wouldn't be as many people able to queue in it, thus giving you a shorter queue unnecessarily

    Original Poster

    xena_morph;5968664

    the preferencial treatment I am on about is why should an aisle be kept … the preferencial treatment I am on about is why should an aisle be kept closed and only used for wheelchair/scooter users



    Okay I could say why should we only get one aisle, I have waited in the queue for 20 minutes when there have been loads of other aisles open but I am unable to use as they are not wide enough.
    Maybe then they should just have all the aisles wide that way it is fair for everyone.

    thearbiter65;5968676

    A friend of mine is forced to use a wheel chair, and I think would … A friend of mine is forced to use a wheel chair, and I think would probably not like the idea of a special checkout. i am in full support of equality for disabled people, but surely the idea of making a special checkout would NOT be encouraging equality but instead discrimination? After all, if you are queueing for hours and then just see a wheel chair breeze in front of you, that may anger you. I understand that many people have many different needs, but most of those needs don't prevent lining up with everyone else



    EXACTLY!!!

    Original Poster

    nikkib123;5968690

    Scooters = lazy old people who can't be bothered walking :-D



    I use a scooter and I am only 34 and I am not lazy, I have really bad sciatica so cant walk round the shop for all my shopping so need the scooter.

    vickywil5;5968683

    Okay I could say why should we only get one aisle, I have waited in the … Okay I could say why should we only get one aisle, I have waited in the queue for 20 minutes when there have been loads of other aisles open but I am unable to use as they are not wide enough.Maybe then they should just have all the aisles wide that way it is fair for everyone.



    But why would there be more people in your queue than anyone elses?

    If all the checkouts had wide aisles then they wouldn't be able to fit as many in

    Original Poster

    Mrs.Z;5968703

    But why would there be more people in your queue than anyone elses?If all … But why would there be more people in your queue than anyone elses?If all the checkouts had wide aisles then they wouldn't be able to fit as many in



    Maybe not but everyone would then be treated the same

    nikkib123;5968690

    Scooters = lazy old people who can't be bothered walking :-D



    some of them have tax discs and they drive on the road they are bloomin maniacs i tell ya!

    vickywil5;5968683

    Okay I could say why should we only get one aisle, I have waited in the … Okay I could say why should we only get one aisle, I have waited in the queue for 20 minutes when there have been loads of other aisles open but I am unable to use as they are not wide enough.Maybe then they should just have all the aisles wide that way it is fair for everyone.



    That's not logical captain.

    People queue evenly. Why would they wait at a longer queue in the wide aisle?

    vickywil5;5968683

    [COLOR="Red"]Okay I could say why should we only get one aisle[/COLOR], I … [COLOR="Red"]Okay I could say why should we only get one aisle[/COLOR], I have waited in the queue for 20 minutes when there have been loads of other aisles open but I am unable to use as they are not wide enough.Maybe then they should just have all the aisles wide that way it is fair for everyone.



    So 1 in 28 checkout aisles are wider. I wonder what the ratio of people in scooters etc to able-bodied people on an average day in ASDA actually is.... I'm sure it's less than 1 in 28 :thumbsup:

    The same as there are way more people with young kids that go supermarket shopping imho than disabled people...... but there are many more disabled parking spaces than parent/toddler.

    vickywil5;5968716

    Maybe not but everyone would then be treated the same



    But I wouldn't say that you have been treated 'differently' as you will still be queueing for the same amount of time.
    There is no need for every checkout to have a wide aisle as it is a minority that need a wide aisle, in the same way that there may be 4 toilet cubicles for able-bodied users (well 8 if you count the male and females) but only one disabled toilet for both disabled men and ladies - isn't that along the same basis?

    lumoruk;5968668

    I think all disabled and old people should be made to order their … I think all disabled and old people should be made to order their shopping online, that way us able bodied could get to the checkout and do our shopping quicker without getting stuck behind them. Businesses would save mega bucks too by not having to build ramps and wide isles for them.oh and we could park closer to the front door



    Not very PC of you in this PC worls we live in

    OP i dont really agree to be honest. i see your frustration but it wouldnt be very fair the other way round would it.

    They cant just have 1 till for wheelchair/scooters
    People would get angry if wheelchair users went straight to the front.

    Best bet is to speak to customer service, voice your feelings im sure they will come back with something.

    Maybe making it under 10 items unless wheelchair bound could be a solution altrhough more people would probably use it :thinking:

    Or shop online

    Mrs.Z;5968736

    But I wouldn't say that you have been treated 'differently' as you will … But I wouldn't say that you have been treated 'differently' as you will still be queueing for the same amount of time.There is no need for every checkout to have a wide aisle as it is a minority that need a wide aisle, in the same way that there may be 4 toilet cubicles for able-bodied users (well 8 if you count the male and females) but only one disabled toilet for both disabled men and ladies - isn't that along the same basis?



    Completely agree with that.

    As I said in my post ^^ wheelchair/scooter users queueing simply promotes equality! We all have to queue

    Banned

    Starr;5968761

    Not very PC of you in this PC worls we live in



    phew good job I'm not a politician or I would make it law

    lumoruk;5968668

    I think all disabled and old people should be made to order their … I think all disabled and old people should be made to order their shopping online, that way us able bodied could get to the checkout and do our shopping quicker without getting stuck behind them. Businesses would save mega bucks too by not having to build ramps and wide isles for them.oh and we could park closer to the front door



    Oh dear,,,

    lumoruk;5968811

    phew good job I'm not a politician or I would make it law



    lol phew

    Just rereading the initial comment the issue is that able bodied persons are using the wider aisle meaning that you have to queue. Unfortunately everyone else is queueing so in a nutshell you to will have to queue as well (its called life - we all queue) but yes I can appreciate the options for aisles for you to use are limited so this must be frustrating and can back other people sggestions up of speaking to the store and saying can you not make it ten items or less plus wheelchair/scooter users.

    Original Poster

    I do not mind queueing at all behind other disable people, what I do mind is that there is only one wide they should all be wide so as I have said I have been in a wide aisle queue with able bodied persons and as they have put there shopping onto the checkout a normal aisle has become empty so if I was able bodied I could move to that queue but as it is not a wide aisle I cannot use it, as I guess if an able bodied person seen a till empty they would move over to that one, what I am saying is disabled people should have that option aswell.

    vickywil5;5968890

    I do not mind queueing at all behind other disable people, what I do mind … I do not mind queueing at all behind other disable people, what I do mind is that there is only one wide they should all be wide so as I have said I have been in a wide aisle queue with able bodied persons and as they have put there shopping onto the checkout a normal aisle has become empty so if I was able bodied I could move to that queue but as it is not a wide aisle I cannot use it, as I guess if an able bodied person seen a till empty they would move over to that one, what I am saying is disabled people should have that option aswell.



    So instead of 28 aisles, you'd prefer 14 wide aisles(for example).

    Do you think you'd get to pay for your shopping quicker?

    Original Poster

    thesaint;5968906

    So instead of 28 aisles, you'd prefer 14 wide aisles(for example).Do you … So instead of 28 aisles, you'd prefer 14 wide aisles(for example).Do you think you'd get to pay for your shopping quicker?



    Maybe maybe not, but I would like the same options as everyone else.

    vickywil5;5968890

    I do not mind queueing at all behind other disable people, what I do mind … I do not mind queueing at all behind other disable people, what I do mind is that there is only one wide they should all be wide so as I have said I have been in a wide aisle queue with able bodied persons and as they have put there shopping onto the checkout a normal aisle has become empty so if I was able bodied I could move to that queue but as it is not a wide aisle I cannot use it, as I guess if an able bodied person seen a till empty they would move over to that one, what I am saying is disabled people should have that option aswell.



    But thats just not gonna happen.

    Its just one of those things, in all fairness how long extra does it take? 10 mins max?

    Original Poster

    Starr;5968920

    But thats just not gonna happen.Its just one of those things, in all … But thats just not gonna happen.Its just one of those things, in all fairness how long extra does it take? 10 mins max?



    Sometimes about 10 minutes but I have been in queues for more than 20 minutes sometimes.

    Surely the point is, that it doesn't take any longer than if you were able bodied, therefore you are being treated equally.

    vickywil5;5968931

    Sometimes about 10 minutes but I have been in queues for more than 20 … Sometimes about 10 minutes but I have been in queues for more than 20 minutes sometimes.



    welcome to the able bodied world where we watch people in wheelchairs/scooters in wider aisles get served straight away whilst we have to wait in queues!

    Specifying one aisle as being for wheelchairs and scooters would unfairly disadvantage those who are disabled but not in a scooter/chair. The wide aisle is also the only till with the lower conveyer belt. I struggle with lifting shopping onto a higher checkout due to back problems, yet it is not obvious that I am disabled in any way, I would hate to have to draw attention to my difficulties to ask permission to use the wider checkout.

    Also the wider aisle is the only aisle that I was able to get a double buggy thru.

    Most Asdas now have self scan tills which are accessible to chairs and scooters, the queues for those tills are usually smaller.

    My local Morrisons started a system a year or so back that if you had a handbasket you could use a certain till but even if you only had a few items in a small trolley the staff wuld turn you away from the till. I am unable to carry a hand basket and was told that I would have to explain myself and circumstances to staff at each visit to be allowed thru the less than 10 items till with a small trolley, I no longer shop at Morrisons.
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