ASOS delivery

Just wondering if anyone has ordered anything from ASOS recently as I ordered a hat on the 2nd of December and still have not received it, it might be due to the backlog which occurred during the bad weather but it has been 8 working days now it should have arrived. Has anyone received a delivery ordered after the 2nd by any chance? and is there a better contact method as ASOS have sent this as a reply to my email.

"Hello there,

It would seem that due to the Christmas season, we’ve had an influx of emails and it has meant that we’re not able to resolve all our customers queries as quickly as we would normally like. We don’t want you to wait any longer, so we’ve included some information to help you with your query."

7 Comments

I'm waiting on the majority of xmas shopping! Post is now coming through but my postie said its parcels that are the problem, although he said there was a massive delivery of parcels this morning which have yet to be sorted.

Contact them on facebook, far more responsive!!

Had the same problem, ASOS use parcelforce and all packages were being held at their central depot down south. My daughter ordered a dress on the 2nd December and it arrived on Saturday. Parcelforce say they are now clearing the backlog which had been caused by thr bad weather.

Asos have also used my Hermes

got my ugg earmuufs today. took 12 days to come !!

order on friday for saturday delivery (in scotland) item arrived on saturday top class service

you most likelly right about the delay being due to the bad weather. but if you dont get it within the next couple of days then you may be waiting a very long time as its predicted the weather is going to get worse this week (and may continue for around a month) jheeez
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