Unfortunately, this discussion is no longer valid
Posted 20th Apr 2022
so apparently the house has been blacklisted for some reasons and the customer service isnt helpful either and they have even blocked my account after i ordered some stuff yesterday due to suspicious activity even though it is quite old account and had many deliveries at my previous address without any issues. i always shop at asos and i dont know what i can do to fix the issue.
Get delivered to friends/family
Out of interest, I added some things to basket and chose click and collect. There are 11 places within 2 miles I can pick up from. So I suggest you do that
Seems logical to me...
Get delivered to friends/family
Yea but i needed one top which i cant find anywhere else.
Dont have any
Exactly. Literally 5 minutes after i ordered and paid they cancelled the order and blocked my account for suspicious activity. Customer service told me that they cannot deliver to this address due to it being blacklisted in the system.
Most likely abuse of returns or chargebacks from the address. So yes you pay up front but if someone previously ordered 100s of items and returned 99% of them then that's extremely costly to the business - so you ban them.
Out of interest, I added some things to basket and chose click and collect. There are 11 places within 2 miles I can pick up from. So I suggest you do that
Never thought of that. Thanks . But how can i get my account back?
Create a new one?
Got like 10£ gift card balance plus have that premium delivery option which i paid 9.99 for. Anyway i think that will be my only option after all. Thanks for your help guys much appreciated 🙏
Seems logical to me...
I did try that considering i had a good history with them. They said its upto the customer validation team which has been contacted already.