Asus Zenpad Tablet fails to boot

Found 29th Mar 2017

My Asus tablet has decided to hang on bootup.
It gets to the splash screen and the flashing circle continues to rotate, it goes no further.

Tried PWR & Vol Up - which gets to a fastboot loader, but cant do anything else apart from hold pwr button until it shuts down.
Also done PWR & Vol Down but only a black screen appears.

Any ideas?

Thanks

Ask ASUS Tablet

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5 Comments

Original Poster

29th Mar 2017

So I needed to hold down both volume buttons and the power button. Unfortunately I now get
E: Can't open /tmp/update-script.log so I can't do a factory reset.

A quick search on the web appears to suggest I need to flash a new image by a PC :-(

30th Mar 2017

I would have thought Asus has some software for operating systems? Like Samsung has kies or Apple has iTunes? Look on their website support page and search for your product, good luck

30th Mar 2017

As I thought you need to plug it into a pc, then install the correct sku firmware, simple, good luck all in on Asus website, here's an example asus.com/uk/…ad/ just search for driver tools and firmware

Edited by: "westy125" 30th Mar 2017

Original Poster

30th Mar 2017

Thanks for the responses westy125 - I should have time over the weekend to try it

Original Poster

1st Apr 2017

All sorted - thanks for the help again. Saves me having to purchase another tablet.

Now I just need to sort out our other Zenpad which has a broken screen - hotukdeals.com/tag…320

Edited by: "skyking_comms" 1st Apr 2017

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