Found 10th Feb 2010
Anyone used Auto Direct Car Insurance? they came up on comparisson site searches as my cheapest quote option. I phone to check the quotes and the customer service was fantastic, the guy i spoke to was really friendly, informative and explained everything really well, not pushy with sales etc. So i put down the phone thinking yeh they sound good until I did a review search online and read some horror stories.... however on the comparisson sites they seem to be not all that bad so im now confused??

Would love to hear if anyone has any good or bad dealings with this company before i make my decision on buying their policy, thanks x

9 Comments

Nothing to do with anything but I just ran through a quote with them & they're £700 more expensive than Swiftcover for me :shock:

Painkiller;7802862

Nothing to do with anything but I just ran through a quote with them & … Nothing to do with anything but I just ran through a quote with them & they're £700 more expensive than Swiftcover for me :shock:



You always find this. LV were cheapest for me but one of the most expensive for my sister. Its horses for courses.

Original Poster

i cant get all insurance companies to cover the car so its a bit of a problem. I just spoke to swinton and been quoted about £200 extra for the year which is the best quote for a well known company i can get so the question is ... is it worth it !!

I've been with Auto Direct for almost 2 years as they were the cheapest! Customer service seems really good everytime I phoned! And I've only had a claim for windscreen, with no problem at all! Very straight forward claim. Hope that's help

They are part of Fortis, so check them out.

Original Poster

thanks everyone, much appreciated

They used to be a bit of a cowboy operation quiet some years ago (had a sister company called Alliance insurance too) but that was just the sales staff adding things to policies to get more commission or upping the excesses without telling you to get the premium down.
But as mentioned they have long since been taken over and I would expect they are as good as any other broker or company nowadays.

WARNING> I bought insurance and they cancelled it, took my deposit and charged a cancellation fee on my crredit card under a different name.

Unprofessional. THEY DO NOT RETURN CALLS!

This is my experience. Buy at your own risk.
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