Groups

    Avoid Hotpoint Appliances

    I have a Hoptpoint dishwasher which is 11 months old. I regret purchasing it because it doesn't clean properly.

    Recently,for a few days, it started playing up - flashing lights which would not reset and terminating after a few minutes of washing. It then started behaving again.

    I rang Hotpoint this morning - remember this is under warranty, parts & labour - and they say that if they come out and can't find a fault, they will charge me over £100. But I can buy an extended warranty from them to cover it for another year.

    Avoid Hotpoint at all costs!!

    22 Comments

    Banned

    of course they will charge it they cant find anything wrong with it!

    they are not a charity lol

    Original Poster

    csiman

    of course they will charge it they cant find anything wrong with it!they … of course they will charge it they cant find anything wrong with it!they are not a charity lol



    Do you not think "not finding anything wrong with it" and there being nothing wrong with it are quite different? No, they are not a charity - nor a customer focused company.

    Lol ?
    Edited by: "virus" 7th Oct 2010

    Banned

    a boycott thread

    subbed!!

    Take a look at a guide I wrote as a guest blogger:

    Dishwasher Tips

    Have had a Hotpoint washing machine for 8 years now. Brilliant appliance. Something blocked it after a month and their service people came out the same day so I recomend them to friends.

    Original Poster

    ro53ben

    Take a look at a guide I wrote as a guest blogger:Dishwasher Tips



    There are some factual inaccuracies in this blog/article and the tip to put knives in the cutlery basket point upwards is downright dangerous.

    virus

    There are some factual inaccuracies in this blog/article and the tip to … There are some factual inaccuracies in this blog/article and the tip to put knives in the cutlery basket point upwards is downright dangerous.



    Feel free to point out these "inaccuracies" to me.

    Put your knives point down if you like, it's a perfect way of getting nice rusty knife tips.

    if it " doesn't clean properly " then it could be your washing powder!!!......but if you think its the "flashing light" take a photo of it or film it to prove to them something is wrong.
    I NEVER use Hotpoint as i know they are rubbish !!

    Original Poster

    ro53ben

    Put your knives point down if you like, it's a perfect way of getting … Put your knives point down if you like, it's a perfect way of getting nice rusty knife tips.



    Several people (including children) have died because of falling on knives which were pointing upwards in dishwasher baskets (google it).

    Still, I suppose they had clean cutlery
    Edited by: "virus" 7th Oct 2010

    virus

    Several people (including children) have died because of falling on … Several people (including children) have died because of falling on knives which were pointing upwards in dishwasher baskets (google it).Still, I suppose they had clean cutlery



    I'm still waiting for you to point out the alleged "factual inaccuracies" in the document.

    Regarding the knives, read the article again. You'll clearly see that it says that long knives should lie down.

    Many people have died from posting undue criticism in threads on the internet (Google it)

    jamessmith says u should boycott hotpoint

    magicbeans

    jamessmith says u should boycott hotpoint



    It was suggested in post 3 and i agreed lol

    Original Poster



    I'm still waiting for you to point out the alleged "factual inaccuracies" … I'm still waiting for you to point out the alleged "factual inaccuracies" in the document.



    Dishwasher powders cause glass scratching, not other glasses; it's called etching. Other glasses (or anything touching the glass) may cause rim-chipping.

    Regarding the knives, read the article again. You'll clearly see that it … Regarding the knives, read the article again. You'll clearly see that it says that long knives should lie down.



    All knives which protrude above the rim of the cutlery basket - which is about 3.5 inches - not just long knives should be blade down. Which in effect means all knives, as no knives are this short.

    boycott hotpoint, expecially if bought from currys

    virus

    Dishwasher powders cause glass scratching, not other glasses; it's called … Dishwasher powders cause glass scratching, not other glasses; it's called etching. Other glasses (or anything touching the glass) may cause rim-chipping.



    First, let's just remind ourselves of the relevant dictionary definition of the word scratch.

    "To make a thin shallow cut or mark on (a surface) with a sharp instrument"

    Yes, believe it or not, scratches are caused by abrasion.

    Not to be mistaken with the word etch:

    "to wear away the surface of (a metal, glass, etc.) by chemical action, esp the action of an acid"

    Note here that even the Collins English Dictionary has a better grasp of chemistry than you. You etch glass with an acid, usually something with an extremely low pH like Hydrofluoric Acid or HF as it's known to its friends.

    By contrast, dishwasher detergent contains a strong alkaline solution. On a pH scale where 1 is strong acid, 7 is Neutral and 12 is strong Alkaline; you'll find your dissolved dishwasher detergent will fall somewhere between 9 & 11 - about as strong as Domestos after it's mixed in with your toilet water.

    In fact, dishwasher detergent is explicitly formulated to be alkaline to specifically avoid the problems of corrosion of glass/porcelain items. Believe me, manufacturers would like nothing more than to wash your dirty crocks in hot acid as it would completely remove many of the unreliability issues that plague such devices. How do you think lime-scale could possibly build up inside a device that was washed daily in acid? Answer, it couldn't - the problems is that you're using hot alkaline instead.

    At the other end of the detergent scale we have anti-dandruff shampoos like Head & Shoulders. These are specifically formulated to have a very low (acid) pH in order to treat the scalp and prevent flaking. End result is that cheap vitreous (glass) enamel bath can be permanently damaged by a simple spillage of your shampoo.

    All knives which protrude above the rim of the cutlery basket - which is … All knives which protrude above the rim of the cutlery basket - which is about 3.5 inches - not just long knives should be blade down. Which in effect means all knives, as no knives are this short.



    Your practical knowledge of dishwashers is about as good as your attendance in Chemistry classes. I suggest you RTFM.

    OMG. Just OMG. I have nothing further to add, save that my knives point up.

    Original Poster

    Here's one link that says that alkali dishwasher powder and soft water causes glass etching in dishwashers. Read it

    There are thousands of others Here they are

    End of.

    Edited by: "virus" 7th Oct 2010

    Banned

    really dumb to have the knives pointing up imo

    and decent knives wont rust anyway!

    virus

    Here's one link that says that alkali dishwasher powder and soft water … Here's one link that says that alkali dishwasher powder and soft water causes glass etching in dishwashers. Read itThere are thousands of others Here they areEnd of.



    It's a good job we don't all believe the crap that people write on the internet and rely on education and scientific study instead.

    dishwasher-care.org.uk is quite an interesting site really.

    Domain name:
    dishwasher-care.org.uk

    Registrant:
    Freestyle Marketing Communications Ltd

    Trading as:
    Freestyle Marketing Communications Ltd

    Registrant type:
    UK Limited Company, (Company number: 2607838)

    Registrant's address:
    3 Pelham Road
    Nottingham
    Notts
    NG5 1AP
    Notts
    NG5 1AP
    United Kingdom

    Looks to be some odd marketing company running under a "not for profit" domain name. I pity anybody who supplies them with a name and address.


    @csiman - All stainless steel knives rust, period. If you've somehow discovered stainless steel that doesn't rust, you're going to be very rich.

    All dishwasher manufacturers recommend that cutlery/utensils are loaded handle side down, it's the only way to get them clean. Look in the manual for your own device for confirmation.
    Edited by: "ro53ben" 7th Oct 2010

    Original Poster


    It's a good job we don't all believe the crap that people write on the … It's a good job we don't all believe the crap that people write on the internet...



    It was you who linked to your blog.....

    Some people just don't know when to admit they are wrong.

    I'm out.

    Original Poster

    Good.

    Back to Hotpoint.

    They're crap.
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. I want to talk about the WEATHER no politics no religion19047124
      2. Seems that Uber will NOT have it's London Licence Renewed by TFL - declarin…2461
      3. Online order Packaging - Share your best or worst1931
      4. 75% off Sky TV for existing customers. Only works when you call the specifi…17846375

      See more discussions