Avoid using MusicMagpie for trading in!

34
Found 25th Oct 2016
Hello,

I've recently traded in my iPhone 6 Plus with music magpie - great working condition. They quoted £205 online which I thought was great which influenced my decision to use them.

However, they then offered a measly £45 once the item was received.

Some online research has allowed me to come to the conclusion this part of their masterplan! Many other MusicMagpie customers have had the same experience - offered great prices with rubbish revised offers.

Then the next issue - you decline the offer, and expect your item to be returned free of charge. Except it isn't. I was promised I would receive my item within 5 working dates upon receipt of an email reply. Still no phone.

I had to ask for an update on this - their website states a dispatch email will be sent once it is send back to you. Nope!

As of today, I still don't have my phone back. If you have a look at their FB page, you will see all of the posts on the page are from people who haven't received their items back, or have generally had bad customer service. I understand that on many occasions, only those who have had a bad experience will go to the trouble of posting - but the frequency of the posts are worrying!

AVOID MUSICMAGPIE!
Community Updates
MiscMusic
33 Comments
Banned
Yeah, not read great things about this company.

To be fair though, I don't think I would EVER send an item like that off to be bought. There is simply too much that could go wrong and just not worth the hassle in my eyes.
lol £45! they are defiantly having a laugh, I hate to worry you but I'd be worried it was gonna show up in worse condition that I sent it..
Original Poster
Deaa

lol £45! they are defiantly having a laugh, I hate to worry you but I'd … lol £45! they are defiantly having a laugh, I hate to worry you but I'd be worried it was gonna show up in worse condition that I sent it..



I'm not even sure its going to show up at all!
Predikuesi

http://www.hotukdeals.com/tag/ask/music-magpie-selling-mobile-phones-2433626http://www.hotukdeals.com/misc/music-magpie-dont-bother-2433962



In fairness to the OP, if he had looked at the reviews, they wouldn't put you off using them.

http://s10.postimg.org/x7mp7yzh5/screenshot_2046.png

Banned
deeky

In fairness to the OP, if he had looked at the reviews, they wouldn't put … In fairness to the OP, if he had looked at the reviews, they wouldn't put you off using them.



Ah, deeky! I bet your finger was itching to post ''haha!'' with a screenshot of some horrendous reviews and give him a bit of stick

Then when you noticed the outstanding reviews you made this face here >> and sided with the OP!
Edited by: "MrScotchBonnet" 25th Oct 2016
If your only just learning now not to trade in with them then shame on you
MrScotchBonnet

Ah, deeky! I bet your finger was itching to post ''haha!'' with a … Ah, deeky! I bet your finger was itching to post ''haha!'' with a screenshot of some horrendous reviews and give him a bit of stick :pThen when you noticed the outstanding reviews you made this face here >>‌ and sided with the OP!



Meh X)
Original Poster
Live and learn!

I posted on their FB page - some people have been replying with similar situations. They are so conniving that they have been removing the replies on my post!
£45 is criminal and £205 for an iPhone 6 plus isn't particularly a good price either.
TrustPilot are reported to delete negative reviews, and feefoo ask you to leave a review before you even receive your order; so no wonder they have great reviews.

I myself have recently fallen for this review con, with a company called sportandleisureUK. 23 days into a 1-14 day delivery promise and no item and no tracking number for the item, despite it allegedly leaving their warehouse over a week ago.
I am out over £400, which I am going to start recovery proceedings on tomorrow afternoon (the deadline I have given them).
Gentle_Giant

TrustPilot are reported to delete negative reviews, and feefoo ask you to … TrustPilot are reported to delete negative reviews, and feefoo ask you to leave a review before you even receive your order; so no wonder they have great reviews.I myself have recently fallen for this review con, with a company called sportandleisureUK. 23 days into a 1-14 day delivery promise and no item and no tracking number for the item, despite it allegedly leaving their warehouse over a week ago.I am out over £400, which I am going to start recovery proceedings on tomorrow afternoon (the deadline I have given them).


Yeah I've heard bad things about trustpilot, they do seem untrustworthy.
I don't understand why someone would just send their phone to a company on the promise of a non-binding sum of money.
Original Poster
deleted57959

I feel like I am missing something here, £205 for an iPhone 6+ in great … I feel like I am missing something here, £205 for an iPhone 6+ in great condition, and thats considered a good offer? seems a low offer to me?



It was about average. Anything higher than that was from other lesser known companies.
Oh my that is awful , I was considering using them a few days ago I'm glad I didn't!
And you used Music Magpie over CEX?

https://s10.postimg.org/lm0axiix5/Capture.png

At least music magpie have the name right.

Magpies steal shiny objects (_;)
Banned
118luke

And you used Music Magpie over CEX?



Yeah, CEX never try bump you down a grade or two X)
Wonder if the OP can legally bill Music Magpie for the original quoted amount.

for instance, many of the 30 day 'try before you buy' will bill you the full amount if you don't return the item at the end of the 30 days. Surely it can work in reverse too.
Banned
118luke

Wonder if the OP can legally bill Music Magpie for the original quoted … Wonder if the OP can legally bill Music Magpie for the original quoted amount.for instance, many of the 30 day 'try before you buy' will bill you the full amount if you don't return the item at the end of the 30 days. Surely it can work in reverse too.



Get the sheriffs in!
Original Poster
Update: finally got a reply from MusicMagpie on FB. They have gave me the Hermes tracking number which shows last updated "on its way to courier" on 15th October...
Banned
Shando1986

Update: finally got a reply from MusicMagpie on FB. They have gave me the … Update: finally got a reply from MusicMagpie on FB. They have gave me the Hermes tracking number which shows last updated "on its way to courier" on 15th October...



Why do people/companies still use that shambles of a service? baffles me.
Shando1986

Update: finally got a reply from MusicMagpie on FB. They have gave me the … Update: finally got a reply from MusicMagpie on FB. They have gave me the Hermes tracking number which shows last updated "on its way to courier" on 15th October...



I thought the government sold Hermes to the Indian navy years ago.

Sorry, bad joke... but like the carrier, the parcel service hasnt worked properly in years.
The sent me a counterfeit cd a couple of weeks ago. Ink jet printed cd case inserts. Obviously fake. I made a complaint and sent the item back. Nothing back from them. I get the feeling they wanted the evidence back
Banned
Magpie's terrible to sell/trade items, they're good for buying stuff though.
Banned
Shando1986

It was about average. Anything higher than that was from other lesser … It was about average. Anything higher than that was from other lesser known companies.


You could've sold it yourself on Amazon or eBay.
I learnt the hard way with music magpie too
Original Poster
Spasho

You could've sold it yourself on Amazon or eBay.



Went for the (what I thought would be) easiest option!
Edited by: "Shando1986" 25th Oct 2016
Always best to do your research AFTER everything goes tits up. Oh wait.....
Original Poster
Final update! Issue resolved. Hermes lost the parcel - MusicMagpie said as it was sent through an insured courier, they would honour the initial £205 they offered for the phone. Checked my bank account and they paid me £250.......
Banned
Shando1986

Hermes lost the parcel



No they didn't (_;)
Similar thing just happened to me, only with a much cheaper device. They told me that the sim port wasn't working. Asked them to send it back to me and it worked just fine! They appear to be deleting their negative reviews, and also paying people to write good ones. I only gave them 1 star on one review site yesterday, and it has been swamped by a suspicious amount of 5 star reviews already.
32414587-I15Bz.jpg
I had an offer online for £205 which then became a £75 offer that I’ve declined, apparently liquid damage to screen... they send a photo if you ask but not something they do as standard.. clearly over offer then try and get you to accept the lower
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