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    bad experience with shopto?

    I have purchased over £2000+ from shopto.net over the past year. They were suppose to deliver a game which they didn't Christmas and when i rang them, they told me i have to wait 15 working days before they can do anything so i went through PayPal resolution to get money back. Just because i have gone through PayPal to get my money bank or replacement product instead of waiting and going through them, they will close my account. What a bloody joke this company is!!
    (P.S. I did wait 15 days before i gone through PayPal to log the problem because i know something will be done there)
    Anyone else had bad experience with them?

    37 Comments

    If their response for every untracked delivery not arriving is wait 15 days before we can do anything then that's pretty crap.

    Why did you not just wait? Seems reasonable to give it time to find your order. So in the end you were not reasonable with them and you are moaning that they are not being reasonable with you. Double standards!?

    GAVINLEWISHUKD

    Why did you not just wait? Seems reasonable to give it time to find your … Why did you not just wait? Seems reasonable to give it time to find your order. So in the end you were not reasonable with them and you are moaning that they are not being reasonable with you. Double standards!?



    Agreed. You could've just waited as advised.

    Original Poster

    GAVINLEWISHUKD

    Why did you not just wait? Seems reasonable to give it time to find your … Why did you not just wait? Seems reasonable to give it time to find your order. So in the end you were not reasonable with them and you are moaning that they are not being reasonable with you. Double standards!?



    Firstly it was Christmas present which was not delivered next day as they said on their website. Not my problem if the courier they choose didn't deliver. Secondly i did wait longer than 15 days and there was no contact from them so why should i keep ringing their premium number to chase for same problem? Thirdly i went through PayPal because i know they won't **** around with me to make drag this problem even more longer so why should the company close my account to report a problem? I can only think of 1 reason: that PayPal will sort the problem out for me quicker whereas Shopto.net wouldn't!

    Original Poster

    peeej1978

    Agreed. You could've just waited as advised.



    Check my comment below and who said I didn't wait?

    MIDURIX

    If their response for every untracked delivery not arriving is wait 15 … If their response for every untracked delivery not arriving is wait 15 days before we can do anything then that's pretty crap.



    it's to do with the royal mail i think, when i had something go missing i had to print out some royal mail form they sent me and sign it

    Banned

    Same with me the charges me 3 times for 1 game and put 2 in my shopto account so asked my bank to get them back and informed them and they closed my account

    Likewise. I preordered a game with a code, which they then expired, after i'd placed the PayPal pre-order, and refused to send the item as they couldn't charge my PayPal account for more than the original order.

    PayPal sided with me (of course) and gave me all my money back, and they closed my account.

    msiddiq1989

    Firstly it was Christmas present which was not delivered next day as they … Firstly it was Christmas present which was not delivered next day as they said on their website. Not my problem if the courier they choose didn't deliver. Secondly i did wait longer than 15 days and there was no contact from them so why should i keep ringing their premium number to chase for same problem? Thirdly i went through PayPal because i know they won't **** around with me to make drag this problem even more longer so why should the company close my account to report a problem? I can only think of 1 reason: that PayPal will sort the problem out for me quicker whereas Shopto.net wouldn't!



    Well you gave the impression that you didn't wait "i rang them, they told me i have to wait 15 working days before they can do anything so i went through PayPal resolution to get money back."

    But if you did as you have added what was the reason they would not issue a refund?

    On Shopto's website after 15 working days (which is Royal mails stance on when a parcel is considered lost and Shopto are only following royal mails guide for lost mail) you can download and print a lost parcel declaration.
    Once this is don't you sign it and then either post it back to them or scan it and email to them.
    Once that is received you then get either a refund or replacement item shipped out depending on your choice.
    There was no need to get PayPal envolved as retailers don't like it due to the hasstle it causes for them having a commercial account with them.
    It's a three step process to get a lost parcel claimed for but you must wait the 15 working days as Royal Mail state this in their posting policy, also remember there was bank holidays over the Christmas and new year period which are not counted as working days.
    I agree Shopto are not the game supplying force they once were but their returns policy has always been the same and I've never had and issue on the 3 or so lost items I've claimed other than waiting the 15 working days.

    Joff

    Original Poster

    GAVINLEWISHUKD

    Well you gave the impression that you didn't wait "i rang them, they told … Well you gave the impression that you didn't wait "i rang them, they told me i have to wait 15 working days before they can do anything so i went through PayPal resolution to get money back."But if you did as you have added what was the reason they would not issue a refund?



    They game me no reason, just told me to wait and i placed the order on 20th December and still no refund from them

    I wouldn't worry, you obviously have zero trust in them or you wouldn't of claimed the money back through paypal. It's unlikely you would buy again from them due to this breach of trust so why are you upset ?

    Paypal claims aren't there so you can get your money back quicker, it's for fraud and companies that refuse to pay up or deliver the goods and not ones swamped by Christmas custom.

    It's only actually working days as of today so you couldn't claim it lost until tomorrow. They closed your account as you didn't follow their lost item procedures and it looks like you are trying to scam Shopto. (I'm not saying you are but it's what they have thought by not following their lost item policy and getting PayPal envolved).
    All it took was to be a little more patient and to read Shopto's lost item policy and you would probably of been refunded by the weekend.

    Customer service is dreadful at shopto now. Sent a broken item back and they refused to cover my return costs although they said they would. Ignoring tickets raised then closing them without replying. They are great to use until you have a problem. Used to spend quite a few quid with them but only bother with the odd buy now.

    Original Poster

    joffa81

    It's only actually working days as of today so you couldn't claim it lost … It's only actually working days as of today so you couldn't claim it lost until tomorrow. They closed your account as you didn't follow their lost item procedures and it looks like you are trying to scam Shopto. (I'm not saying you are but it's what they have thought by not following their lost item policy and getting PayPal envolved).All it took was to be a little more patient and to read Shopto's lost item policy and you would probably of been refunded by the weekend.



    If i wanted to scam them for £30 game than I wouldn't have spend over £2k with them since October 2016. This was Christmas present for a friend i purchased

    msiddiq1989

    They game me no reason, just told me to wait and i placed the order on … They game me no reason, just told me to wait and i placed the order on 20th December and still no refund from them



    This makes no sense to me.

    You ordered on the 20th Dec for delivery 21st. You phone them and they say wait 15 working days. They are 22nd,23rd,28th,29th,30th,4th,5th,6th,9th,10th,11th,12th,13th,16th and 17th..... Which is today!!!

    So you contacted them today to say you have still not recieved your package. In that time you have made and received a PayPal refund and they have said they will close your account!? So not sure they would have had time to refund you in the last few hours.

    Seems its been quite a day! oO

    Original Poster

    kester76

    I wouldn't worry, you obviously have zero trust in them or you wouldn't … I wouldn't worry, you obviously have zero trust in them or you wouldn't of claimed the money back through paypal. It's unlikely you would buy again from them due to this breach of trust so why are you upset ? :)Paypal claims aren't there so you can get your money back quicker, it's for fraud and companies that refuse to pay up or deliver the goods and not ones swamped by Christmas custom.



    I am only annoyed because i *was* a loyal customer and spend over £2k with them since October and they don't give a ****. Anyways they have lost a customer

    Original Poster

    GAVINLEWISHUKD

    This makes no sense to me.You ordered on the 20th Dec for delivery 21st. … This makes no sense to me.You ordered on the 20th Dec for delivery 21st. You phone them and they say wait 15 working days. They are 22nd,23rd,28th,29th,30th,4th,5th,6th,9th,10th,11th,12th,13th,16th and 17th..... Which is today!!!So you contacted them today to say you have still not recieved your package. In that time you have made and received a PayPal refund and they have said they will close your account!? So not sure they would have had time to refund you in the last few hours.Seems its been quite a day! oO



    I have not had any refund. I made a claim through PayPal yesterday. I admit I didn't read their lost policy as i though going through Paypal would have been the best way and don't need to fill any paperwork. All i was told that i need to wait 15 working days and fill a form. I just don't understand what different it would have made if i go through their website or PayPal since it still goes through the seller. I am more annoyed the fact they closed the account without even considering how much money I spend with them and i have never had any issues with them in the past

    Original Poster

    GAVINLEWISHUKD

    This makes no sense to me.You ordered on the 20th Dec for delivery 21st. … This makes no sense to me.You ordered on the 20th Dec for delivery 21st. You phone them and they say wait 15 working days. They are 22nd,23rd,28th,29th,30th,4th,5th,6th,9th,10th,11th,12th,13th,16th and 17th..... Which is today!!!So you contacted them today to say you have still not recieved your package. In that time you have made and received a PayPal refund and they have said they will close your account!? So not sure they would have had time to refund you in the last few hours.Seems its been quite a day! oO



    As soon as i have mentioned that i have gone through PayPal, the advisor said they will close my account because its the company policy. Could have gave me more information to understand why they would like to me to go through the website and if it costs the company in anyway than i can understand why. He could have requested me to cancel the complain through PayPal and go through their website and i would have done than if i was given the choice but advisor was rude and closed my account straight away.
    Edited by: "msiddiq1989" 17th Jan

    You do realise a Paypal claim is for when somebody is trying to rip you off etc. They asked you to allow 15 working days so they can then claim the money for the lost item from Royal Mail but rather than allowing them to do this you have reported them as thieves to PayPal and then wonder why they no longer want you as a customer?

    You were / are in the wrong.
    Shopto did as they had every right to do.
    PayPal are quite likely to side with Shopto as you didn't stick to the terms and conditions of your purchase with the seller.

    They lost one of my deliverys and waited the 15day had no problem with them

    Bought from Shopto a lot so ! I think you should be more patient about it

    msiddiq1989

    I have not had any refund. I made a claim through PayPal yesterday. I … I have not had any refund. I made a claim through PayPal yesterday. I admit I didn't read their lost policy as i though going through Paypal would have been the best way and don't need to fill any paperwork. All i was told that i need to wait 15 working days and fill a form. I just don't understand what different it would have made if i go through their website or PayPal since it still goes through the seller. I am more annoyed the fact they closed the account without even considering how much money I spend with them and i have never had any issues with them in the past



    Lost item policy is on their website here dude
    shopto.net/hel…tem

    If you don't follow them then that's your fault. you deserve to have you account closed for reporting Shopto to PayPal as you are claiming they are scamming you.
    The best thing is you would now be able to click the item lost button and get it sorted now as it's passed midnight and on to the 16th working day now.

    Patience is a virtue !!

    Shopto are not "a joke" as you describe. That's their policy and it's more or less the same policy with other online retailers. Although dissapointing not to receive your purchase on time you accepted the policy when you joined them. If you had a deadline you should have just bought another copy from Shopto or someone else.

    I can understand your dissapointment but everything is not always someone else's fault as we are lead to believe nowadays

    Got to love it when people don't follow the rules and expect everyone to side with them.

    Seems to happen more and more around here now.

    joffa81

    On Shopto's website after 15 working days (which is Royal mails stance on … On Shopto's website after 15 working days (which is Royal mails stance on when a parcel is considered lost and Shopto are only following royal mails guide for lost mail) you can download and print a lost parcel declaration.Once this is don't you sign it and then either post it back to them or scan it and email to them.Once that is received you then get either a refund or replacement item shipped out depending on your choice. There was no need to get PayPal envolved as retailers don't like it due to the hasstle it causes for them having a commercial account with them.It's a three step process to get a lost parcel claimed for but you must wait the 15 working days as Royal Mail state this in their posting policy, also remember there was bank holidays over the Christmas and new year period which are not counted as working days.I agree Shopto are not the game supplying force they once were but their returns policy has always been the same and I've never had and issue on the 3 or so lost items I've claimed other than waiting the 15 working days.Joff


    Just because it's Royal Mails policy doesn't mean they have to follow it.

    MIDURIX

    Just because it's Royal Mails policy doesn't mean they have to follow it.



    It sort of makes sense to as then both parties can claim their losses back. But that's not the issue the problem was you didn't read their lost parcel policy, and then you thought you would take things into your own hands by branding Shopto scammers by getting PayPal involved. To be honest I would of closed your account if I was trading with you for what you done. Royal mails policy is between Shopto and Royal Mail. All you need to know is that Shopto in their lost item policy ask you to wait 15 working days and you couldn't even do that.
    If you didn't read the lost item policy and were too impatient to wait then that's your own fault.
    Stop crying about it, man up and admit the fact you were wrong and move on.

    joffa81

    It sort of makes sense to as then both parties can claim their losses … It sort of makes sense to as then both parties can claim their losses back. But that's not the issue the problem was you didn't read their lost parcel policy, and then you thought you would take things into your own hands by branding Shopto scammers by getting PayPal involved. To be honest I would of closed your account if I was trading with you for what you done. Royal mails policy is between Shopto and Royal Mail. All you need to know is that Shopto in their lost item policy ask you to wait 15 working days and you couldn't even do that.If you didn't read the lost item policy and were too impatient to wait then that's your own fault. Stop crying about it, man up and admit the fact you were wrong and move on.


    You are talking to the wrong person. Lots of businesses have waiting times for certain services and items, but not many of them make the customer wait the time also.

    Original Poster

    joffa81

    It sort of makes sense to as then both parties can claim their losses … It sort of makes sense to as then both parties can claim their losses back. But that's not the issue the problem was you didn't read their lost parcel policy, and then you thought you would take things into your own hands by branding Shopto scammers by getting PayPal involved. To be honest I would of closed your account if I was trading with you for what you done. Royal mails policy is between Shopto and Royal Mail. All you need to know is that Shopto in their lost item policy ask you to wait 15 working days and you couldn't even do that.If you didn't read the lost item policy and were too impatient to wait then that's your own fault. Stop crying about it, man up and admit the fact you were wrong and move on.



    Stop crying haha you are funny. What makes you think i will buy anything from them again even if they left my account open. I was just telling my experience and asking other people. The fact they didn't even apologise made me think they will mess around with customer so I didn't trust shopto to get my money back or replacement product so went through PayPal. And Paypal do give other party the chance to sort it out before it goes further. There are a lot of stories from other retails that could not resolve the problem out for months even if you follow their policy so don't blame the customers all the time.

    Lost 1 parcel during chrismas and just make an claim form yesterday, received refund today so

    You're still talking as if ShopTo have done something wrong? :\
    Why would they have to apologise or make amends for a courier error?

    Also you don't have to "trust ShopTo"... You have legal protection and PayPal protection to prevent any seller doing anything dodgy.

    That protection isn't there because you didn't feel like sticking to an agreed upon contract of sale

    Original Poster

    In one of my earlier comment i did say it was the courier fault but that is the between shopto and the courier, not the customer.

    msiddiq1989

    In one of my earlier comment i did say it was the courier fault but that … In one of my earlier comment i did say it was the courier fault but that is the between shopto and the courier, not the customer.


    But obviously the whole issue should be dealt with by PayPal?

    Original Poster

    Erubadhron

    But obviously the whole issue should be dealt with by PayPal?



    Well yes it got sorted today and shopto lost customer and my family members from buying from them. 3/4 people not buying from them won't make a difference to them anyway but there are plenty of shop that care about not losing customers

    MIDURIX

    Just because it's Royal Mails policy doesn't mean they have to follow it.



    Royal Mail wont even investigate it until the 15 days are up, so officially it isnt missing until that time.

    I have had the odd one that has been stuck on a shelf at the local sorting centre and forgotten about, so my first instinct is to call them and ask the question. Temporary Christmas staff had failed to leave a missed delivery card......

    Amazon will refund earlier than 15 days on a missing P.O. parcel though, I made a claim a few days ago, it was due the 6th, and no later than the 10th of January, but no sign of it by the 16th.
    I suspect the seller has shipped it direct from China and that is why it is late, tough, he shouldnt lie about delivery dates.
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