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    Baffled...Computer help please.

    I recently formatted my hard drive on my main pc which is Windows XP.

    Well normally when i done that i can stick in the ethernet cable from bt hub to the pc and its no problems just runs instantly on the internet.
    Well i plugged it in and it says Local Area Connection Connected 100mps...so great thought im connected to the internet when i try to load internet explorer nothing at all, its not connected its saying.
    Well i thought will install my BT home hub disk but cant go through the installation as its saying the ethernet cable isnt connected yet it is and the computer reconises it is...so im stuck on what to do now.

    Has anyone got any ideas before i just chuck it out the window lol

    Thanks.

    48 Comments

    NIC drivers installed?

    Original Poster

    Yeah they are

    What IP has it given you ?
    (click start >> run >> put in cmd and hit enter >> type ipconfig and press enter.
    Prob a 169. something

    If you did not have the cable plugged in when you installed Windows then maybe the networking component was not installed or set up properly.

    Suggest you leave the ethernet cable plugged in when you install Windows, then Windows will install networking and try to connect to the internet.

    You can install networking afterwards by going into Add and Remove Programs then choosing Add and Remove Windows Components on the left.

    guilbert53;5929697

    If you did not have the cable plugged in when you installed Windows then … If you did not have the cable plugged in when you installed Windows then maybe the networking component was not installed or set up properly.Suggest you leave the ethernet cable plugged in when you install Windows, then Windows will install networking and try to connect to the internet.




    It makes zero difference whatsoever if a cable is plugged in or not when you install windows :thumbsup:

    Original Poster

    The screen says

    Local Area Connection Enabled SiS 900-Based PCI Fast Ethernet Adaptor

    Packets - Sent 7716 Recieved 0

    Status - Connected
    Speed - 100.0mbps

    Original Poster

    Ip addy 192.168.1.xx
    I have a subnet Mask and a Default gateway as well

    Obviously my laptop i have is connected to hub via wireless.

    and your laptop has a 192.168.1.xx address as well? hmnn, wierd.
    Is your homehub restricting access via MAC address?

    try new cable on different port on switch/router

    check firewall settings

    check device on BT Homehub and delete it

    reboot to clear ARP cache and TCP/IP Stack

    whats your default gateway?

    Original Poster

    Laptop IP addy is slightly different as it has the same as above but instead of the .xx its .xxx

    akme;5929854

    whats your default gateway?



    it will be 192.168.1.254

    Original Poster

    192.168.1.254 which is that the laptop is running on ip addy

    If you open internet explorer on the PC, can you get to your router by putting in 192.168.1.254 in the address bar?

    Original Poster

    Just trying it but its dragging its heals not wanting to open at all, i have looked at the addy on my pc and it says

    Ethernet - No devices detected

    Just wont open that page up at all, tried another cable to no avail either.

    I thought you said it has a 19.168.1.xx address on the PC??

    if no ethernet devices are detected then how have you got an IP address on the PC?

    please explain in detail where you are at, specifically in device manager is the NIC properly installed with drivers working

    Goto control pan----network connections---right click on your Lan connection---click on Properties

    You will see a list of protocols....double click the "internet protocol tcp/ip"

    Make sure ip set to auto and dns set to auto

    Original Poster

    Right BT Home hub access page i can get to on my laptop states wireless is connected to hub but no Ethernet cable is connected, yet the pc says the Local area connection is connected and notices if i unplug the ethernet cable or plug it back in.

    That is the IP addy on the PC that i stated earlier, its different on laptop, all drivers appear present and correct as well.

    Original Poster

    akme;5929982

    Goto control pan----network connections---right click on your Lan … Goto control pan----network connections---right click on your Lan connection---click on PropertiesYou will see a list of protocols....double click the "internet protocol tcp/ip"Make sure ip set to auto and dns set to auto



    Both set to Auto.

    Can you ping 127.0.0.1 ?

    amcol;5930010

    Right BT Home hub access page i can get to on my laptop states wireless … Right BT Home hub access page i can get to on my laptop states wireless is connected to hub but no Ethernet cable is connected, yet the pc says the Local area connection is connected and notices if i unplug the ethernet cable or plug it back in.That is the IP addy on the PC that i stated earlier, its different on laptop, all drivers appear present and correct as well.



    In one post you say your PC has a valid IP address in the 192.168.1 range, and then in another post you say that it say that it has no ip address!!

    Which is it?

    Give the pc a static IP address in the correct range (maybe 192.168.1.23 if it's free) and see how you get on connecting to the BT home hub from it.

    Original Poster

    Results from ping

    Packets Sent - 4
    Packets Recieved - 4
    Lost 0%
    Approx round trip times in milliseconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    Original Poster

    Sorry the PC is showing it has an ip addy, sorry lack of sleep here lol

    amcol;5930051

    Sorry the PC is showing it has an ip addy, sorry lack of sleep here lol



    ok, so the PC has an ip address of 192.168.1.something, and the BT HomeHub has an IP address of 192.168.1.254, correct?

    Can you ping the homehub from the computer AND from the working laptop?
    Have you turned off all firewall softwware from the computer (including the built in xp one)?

    Original Poster

    Local Area Connection Status:

    Address Type : Assigned by DHCP
    IP Address 192.168.1.xx
    Subnet Mask : 255.255.255.x
    Default Gateway: 192.168.1.2xx

    This is what the pc is showing

    You have tried switching off both the computer, laptop and most importantly router and restarting them all haven't you?

    amcol;5930048

    Results from pingPackets Sent - 4Packets Recieved - 4 Lost 0%Approx round … Results from pingPackets Sent - 4Packets Recieved - 4 Lost 0%Approx round trip times in milliseconds:Minimum = 0ms, Maximum = 0ms, Average = 0ms



    so you can ping home...to me that would suggest networking side of things are working.

    the default gateway matches a bt homehub so there IS a connection there between pc and router.

    Something stupid that can block you getting a router config page up is "proxy server"

    go back into IE...tools---internet otions---connections tab---lan settings button---untick everything in there----go back and try the default gateway in the address bar again.

    You really don't need to hide your IP address ! It's an internal system that no one else can get to except you (and possibly someone sitting on your front wall with a wireless laptop who also knows the security keys), lol.

    Original Poster

    Yeah done it all, No firewall on either at all.

    Original Poster

    akme;5930091

    so you can ping home...to me that would suggest networking side of things … so you can ping home...to me that would suggest networking side of things are working.the default gateway matches a bt homehub so there IS a connection there between pc and router.Something stupid that can block you getting a router config page up is "proxy server"go back into IE...tools---internet otions---connections tab---lan settings button---untick everything in there----go back and try the default gateway in the address bar again.



    All was unticked when i looked, its really baffling me it is because i cannot think what the problem is at all.

    Did you try pinging the homehub from PC and laptop?

    Original Poster

    dont wanna sound thick but how i ping the laptop to the hub and the router to hub, do i put in the IP addy and ping like that?

    ping the default gateway

    Banned

    have you tryed to restart the homehub i get this problem often but a restart of the hub fixes it

    Original Poster

    Laptop pinged nps at all

    PC it says request timed out

    Original Poster

    Yup done everything i could do with homehub short of battering the f'in thing lol

    amcol;5930248

    Yup done everything i could do with homehub short of battering the f'in … Yup done everything i could do with homehub short of battering the f'in thing lol



    dont think its an issue with the hub....think its more an issue with something blocking the connection on your machine....but what...hmmm can you get rid of this software thats been installed from the bt disk? because i dont think thats needed at all...the rotuer is already setup and working, so doesnt need the disk running to set it back up again

    Original Poster

    It wouldnt install the software on disk due to it saying Ethernet port isnt connected on the disk, yet the computer reconises it is!

    It's probably been mentioned but shut your PC down, turn the hub off at the plug, leave it for a couple of minutes then turn it back on. Wait a couple of minutes again and then turn your PC back on.
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