Bargain Crazy Terrible customer service

Im so annoyed , first of all they failed 4 times to pick an item up from my address , sending it back cause they sent the wrong size.

After numerous phone calls and complaints i finally managed to get someone to pick it up about 3-4 weeks after me reqesting them to , they tried to blaim it on a new member of staff who was training!

So i must of got through to the same person everytime i called ....mmmmm

Now im having a problem even getting refunded , 6 weeks since it was sent back they still have not refunded , numerous emails and phone calls yet again , i was told i was refunded when i contacted them .....but no sign of it and i rang my bank to confirm.

Its excuse after excuse , i feel i cant do anything else as i have hit a brick wall with them , they are not even responding to my emails now , even when they did it was taking them a week to reply.

Whats best to do take them to small claims court and report to trading standards?

I dont want to sound harsh but this company have really put me out to many times now and its getting quite boring.

Now as far as they are concerned even though it was a long delay , is that i was refunded 2 weeks ago..... but i know this just is not true

8 Comments

strewth

ive never had a problem with them but i havent ever sent anything back because it was cheap in the first place.

Sorry to hear you problems this wont help you but i had a problem with a out of stock laptop 6 months ago i bought 2 at the same time took my money but then i had a email saying out of stock the lady on the phone was brilliant she sent me a £100 more expensive laptop for the same price and refunded asap with a £10 discount. I will try to get her name for you to see if she can sort it out for you we had her direct number if i can find it i will post it here for you.

Original Poster

HU5TLER;1801240

ive never had a problem with them but i havent ever sent anything back … ive never had a problem with them but i havent ever sent anything back because it was cheap in the first place.



Well i wouldnt if it was cheap enough but think it was £38 and i dont think that is one for me to let go considering they now have the goods back also.

I wouldnt of minded if they had sent me the correct size in the first place even

Original Poster

waterloo;1801242

Sorry to hear you problems this wont help you but i had a problem with a … Sorry to hear you problems this wont help you but i had a problem with a out of stock laptop 6 months ago i bought 2 at the same time took my money but then i had a email saying out of stock the lady on the phone was brilliant she sent me a £100 more expensive laptop for the same price and refunded asap with a £10 discount. I will try to get her name for you to see if she can sort it out for you we had her direct number if i can find it i will post it here for you.


Thanks :thumbsup:
its good if you can find someone helpful for me to talk to as i just keep hitting a wall.....i was told i would have someone call me back Wednesday and nobody did :?

Can't help but as Bargain Crazy is a part of Littlewoods i'm not overly surprised their customer service is ****.

A-n-d-y;1801251

Thanks :thumbsup:its good if you can find someone helpful for me to talk … Thanks :thumbsup:its good if you can find someone helpful for me to talk to as i just keep hitting a wall.....i was told i would have someone call me back Wednesday and nobody did :?



Did you get a email with any name on it.
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